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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bi multichannel crm relationship management system


A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

bi multichannel crm relationship management system  management; business-to-consumer analytics; and BI 81 36 0 45 74.98 10 9 21 17.22 39 3 39 81.62 OTHER CRM-RELATED APPLICATION AREAS Includes e-mail marketing; relationship capital management; survey software; sales proposal software; product and price configuration; web conferencing; and other 12 9 0 3 89.17 2 10 0 16.67 7 0 5 87.5 TECHNICAL FUNCTIONALITY AND SUPPORT Includes business functionality; technical functionality; and ongoing CRM solution support 590 325 85 179 83.4 125 148 218 36.4 451 39 99

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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WineDirect Acquires Winery Accounting and POS Provider


WineDirect announced that it has acquired Elypsis Winery from Admiral IT. Headquartered in Napa Valley, CA, WineDirect provides sales technology and fulfillment services for wineries. Elypsis offers a range of services encompassing enterprise resource planning (ERP), point of sale (POS), and customer relationship management (CRM). WineDirect already provided a broad range of

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Portfolio Management


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