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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bi mid market crm relationship management system


Are Spend Management (or SRM) Apps Suited for the Mid-market? - Part 3
Part 1 of this blog series introduced some common supply chain challenges and resulting spend management opportunities for companies of all sizes. The article

bi mid market crm relationship management system  Then there was View BI , a business intelligence (BI ) module for spend analysis , and finally eTour , a training and reference application available 24/7 through a Web browser. eTour has since been retired, since it was underused and too expensive to maintain. For its part, View BI has meanwhile been replaced with Epicor Enterprise DecisionStore for spend analytics. The invoice presentment and payment module was never really completed by Clarus , and Epicor chose not to invest in it because the company

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » bi mid market crm relationship management system

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements


While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggernauts.

bi mid market crm relationship management system  and Damgaard in 2000, combined with the anxiety of the then only looming economic slowdown, triggered the spate of mergers & acquisitions throughout 2001 (see The Mid-Market Is Consolidating, Lo And Behold ). As the ground seems to be settling down from quakes and tremors of these mergers, some renown, still independent mid-market ERP vendors seem to be on the course to natively deliver some 'must have' functionality beyond core ERP. These Tier2/Tier 3 vendors are prepared to endure the onslaught of the Read More

Has the Mid-market Found Vanguard BI Solutions?


Enterprise performance management (EPM) and business intelligence (BI) supplier, Vanguard Solutions Group's business strategy focuses on selling with and through enterprise resource planning (ERP) and other enterprise application vendors. Over the last few years, the strategy has proven to be successful; however, the ongoing industry consolidation continues to shrink the prospective partner list—is this an opportunity or a challenge to Vanguard and its partners?

bi mid market crm relationship management system  the Mid-market Found Vanguard BI Solutions? Vanguard Formula for Success Vanguard Solutions Group, Inc . ( http://www.vanguardsolutions.com ) might confirm that the business intelligence (BI) market, and associated corporate performance management (CPM)/ enterprise performance management (EPM) and analytics markets, have been having good times lately (in spite of the abundance of providers). Vanguard is a Chicago, IL-based, privately held BI provider that focuses on small and medium manufacturers and Read More

ABAS Business Software-One Mid-market ERP Vendor to Watch For


ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with. In his latest article, TEC principal analyst P.J. Jakovljevic reviews the company’s major ERP offering, describes how the mid-market ERP vendor the differentiated itself from the pack, and talks with Alan Salton to get the president’s perspective on the company’s products, challenges, and strategies.

bi mid market crm relationship management system  modules. The company first exhibited at CeBit in 1993 and founded its first German sales subsidiaries in the same year in Alzenau and Berlin. In 1996, the company joined with its sister company Systems III , which was formed to develop exclusively for ABAS, and founded what is known today as ABAS Business Software AG . In the early 1990s, the vendor had a major rewrite and componentization of its initial monolithic product. Every line of code has been internally developed and supported. Each year, ABAS Read More

Mid-Market Strategy: International Enterprise Solutions


Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed and added acquisitions to broaden Adonix X3 suite's functional scope, licenses and services; and continues nurture internal development with its own resources.

bi mid market crm relationship management system  administration, workforce collaboration, and BI capabilities might also come to the US some time in the future, while the Loan Solutions , for the public sector and local authorities, and Logan Informatique software, for real estate management, will remain permanently in local European markets. In the case of Gruppo FORMULA, the software seems as a good fit in markets other than Adonix' traditional markets of manufacturing and wholesale distribution. Namely, the solutions are also targeted at the retail, Read More

Enterprise Configuration Management for Risk Mitigation


Enterprise configuration management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an audit trail of changes against that infrastructure. The ECM process manages the revision and status of all the digital assets in an IT infrastructure. This white paper by Chris Kincaid from Configuration Management, Inc. discusses the benefits of ECM for risk mitigation.

bi mid market crm relationship management system  ECM,ALM,Risk Mitigation,Change Management,CM,change management process,change management strategies,organizational change,software configuration management,information technology,IT,enterprise configuration management,IT management,database architecture,database management Read More

Human Capital Management


Human Capital Management (HCM) encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This HCM model includes functionality for recruitment and staffing management, human resource management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

bi mid market crm relationship management system  HCM software comparison, human capital management software, HCM software vendors, HR software comparison, hcm software companies, HR HCM, compare HCM Read More

Improving IT Efficiency through Effective Print Management


The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.

bi mid market crm relationship management system  can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities. Read More

Phone System Buying Disasters to Avoid: C-Level Executives Share Hard Learned Lessons


Phone system buying disasters can prove costly for any business. This whitepaper presents advice from phone system managers who have been at the forefront in remedying phone system disasters. Topics covered include buying incompatible hardware, brands with bad customer service, and companies with bad SIP service. Phone system buying disasters can be averted with proper preparation and foresight.

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New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

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Sage Abra HRMS 10.0 for Human Resource Management Certification Report


Sage Abra HRMS 10.0 is now TEC Certified for online comparison of human resource management (HRM) systems in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

bi mid market crm relationship management system  providing complete product line capabilities in a comprehensive, industry-specific solution. Read More

Business Performance Management


Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more.

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CSB-System


Integrated business and ERP (Enterprise Resource Planning) software solutions for the food industry. Includes trace-ability, HACCP, production yields, recipe management and optimization, livestock management, producer (farmers) payments, batch processing, electronic scale interface, barcode scanning, ATP (Available to Promise), flexible cost-accounting, CRM (Customer Relationship Management), EIS (Executive Information Systems), report-writer, plus standard ERP (sales, procurement, inventory, production, accounting, financials, etc.).    

bi mid market crm relationship management system  the food industry. Includes trace-ability, HACCP, production yields, recipe management and optimization, livestock management, producer (farmers) payments, batch processing, electronic scale interface, barcode scanning, ATP (Available to Promise), flexible cost-accounting, CRM (Customer Relationship Management), EIS (Executive Information Systems), report-writer, plus standard ERP (sales, procurement, inventory, production, accounting, financials, etc.). Read More

Case Study: SAP and Marketing Management


By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue.

bi mid market crm relationship management system  Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More