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Business Intelligence (BI)
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Documents related to » bi live account management


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

bi live account management  Key Account Manager | BI Live Account Management | BI Major Account Management | BI Marketing Account Management | BI Mobile Account Management | BI Mythic Account Management | BI Online Account Management | BI Professional Account Management | BI Sales Account Management | BI Server Account Management | BI Strategic Account Management | BI Strategic Account Management Association | BI Strategic Account Manager | BI System Account Management | BI Technical Account Management | BI Total Account Management Read More...
Oco’s
Last week my peer, Russell Cooper and I completed a successful certification of Oco Software’s business intelligence (BI) solution. Oco was represented by

bi live account management  to get into the BI analysis mode in very short order. Oco has stated that it can deliver a full solution in as few as 10 weeks. Oco’s solution is software as a service (SaaS) and cloud computing. When I questioned Oco about security, Jacques Hebert indicated that a bank customer had verified all aspects of security, from encrypted secure data transfer to encrypted archived data, and had given Oco a clean bill of health. More recently, Oco advised me that the bank had just signed a contract for a second Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

bi live account management  and seamlessly share data bi-directionally with these systems, using open industry standards. As the first factor indicates, an adaptive service enterprise must be sensitive to ever changing customer requirements, and must foster an optimal customer experience by creating and delivering incremental services that customers want and are willing to pay for. This requires an IT infrastructure capable of seamlessly tracking and managing interactions across all customer touch points, such as the retail store, Read More...
A Demand-driven Approach to BI
The core concept behind the Vanguard solution is that business intelligence (BI) must be demand-driven, which means that the business needs of the user dictate

bi live account management  the Mid-market Found Vanguard BI Solutions? Vanguard''s eDeployment Another core concept of the Vanguard solution is the automated publication and delivery of analytic content to end users, as the eDeployment module automatically generates and pushes customized, updated Information Views to business users. These Information Views are user-defined, personalized data sets, in the form of a client-side on-line analytic processing (OLAP) interface, with intuitive data analysis, report writing, and graphing Read More...
A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

bi live account management  Israel-based company that provides billing systems, customer care, and support to communications companies throughout the world. Its corporate paradigm shift aims to give companies stronger, more profitable customer relationships through its comprehensive portfolio of software and services that span the customer life cycle. Boasting an intentional customer experience , Amdocs claims to help companies cultivate their return on investment (ROI), lower total cost of ownership (TCO), and improve operational Read More...
LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
The Cost of Learning—a Very Brief HistoryTraining (or learning) has always been viewed as a cost center (representing a cost of doing business similar to

bi live account management  a database (for advanced searchability), represents or stores content as extensible markup language (XML), provides the capability to  retrieve content for re-use across the entire enterprise. The primary differentiator for LCMSs is that they offer reusability of learning content and are constructed using a learning object model. Typically, course content is stored as learning objects in a learning object repository database. The objects are described and tagged so these objects can be recalled and Read More...
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

bi live account management  what core HR management capabilities and systems today’s companies are using. Read More...
Do You Need a Content Management System?
Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both

bi live account management  publishing the content by combining rules, processes, and workflows. It is a discipline that manages the timely, accurate, collaborative, iterative, and reproducible development of a web site. Why use a content management system? Web sites were, in the past, built and maintained by a handful of persons within a company. The process of publishing text was a fairly simple process. Most web sites were simply electronic versions of a company brochure and understanding HTML was necessary to make even simple Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

bi live account management  Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. Read More...
Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center
Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource

bi live account management  chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management. Read More...
New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

bi live account management  workforce management jobs,workforce management tools,retail management program,mba retail management,workforce management systems,workforce management solution,retail management degree,retail management online,retail management positions,retail management school,total workforce management,contact center workforce management,contingent workforce management,retail management development,retail management programs Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

bi live account management  are areas of personal capability that enable people to perform successfully in their jobs by achieving outcomes or completing tasks effectively. A competency can be knowledge, skills, attitudes, values, or personal characteristics. Competencies can be defined for job, business, or management activities. They can be applied to individuals, teams, departments, countries and the enterprise. Here is an example from the Plateau Leadership Competency Library showing how competencies and proficiency levels can Read More...
Campus Management
Clients benefiting from Campus Management Corp@ services and solutions represent a rich diversity of colleges and universities, each with its own unique

bi live account management   Read More...
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

bi live account management  global supply chain management,supply chain management programs,supply chain management tools,integrated supply chain management,supply chain management systems,supply chain management solutions,supply chain management consulting,supply chain management company,supply chain management definition,define supply chain management,software supply chain management,supply chain management strategies,green supply chain management,supply chain management articles,supply chain management system Read More...
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

bi live account management  transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Read More...

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