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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bi crm implementation tools


Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation

bi crm implementation tools  connection between CRM and BI can be seen in marketing automation (MA). MA involves analyzing and automating the marketing process to better allocate resources into various activities, channels, and media to build and enhance profitable customer relationships. This moves beyond traditional metrics to incorporate data cleansing, analysis tools, and campaign management systems (see the article Why Are CRM and Analytics Intrinsically Connected? ) Despite the complementary nature of CRM and BI, the implementa

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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Documents related to » bi crm implementation tools

Scala and Microsoft Become (Not So) Strange CRM Bedfellows


The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last? For the time being, Microsoft will likely be content to help Scala attack or keep the satellite divisions of its bigger competitors, particularly those of their common rival - SAP.

bi crm implementation tools  from the law of big numbers and the economy of scale (i.e., selling products with high-volume and low-interaction sales), the Microsoft executives are unlikely to be terribly moved by the MS CRM takeoff so far compared to, for example, the MS Office products' volumes, which have typically amounted to hundreds of thousands and a million licenses during similar timeframes. This concludes part one of a three-part note. Part two will complete the market impact. Part three will cover challenges and make Read More

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

bi crm implementation tools  to adopt the Microsoft BI tools that come as core infrastructure with Microsoft SQL Server , and Consona CRM is in the process of developing similar functionality for the Microsoft stack. As indicated before, Consona CM/former Onyx software runs on a modern application server and uses a standards-based and service-oriented approach that enables customers to fairly quickly and easily link their core back-office, legacy applications with the Consona CM applications. In summary, by leveraging analytics, Read More

Are you BI Lingual or Just BI Curious?


Lost in Translation If your organization was a celebutante, who would it be? Well, comely or not, let’s hope that when it comes to BI, you’re not a bemused, glassy-eyed Scarlett Johansson à la Lost in Translation http://www.imdb.com/title/tt0335266. If so, there’s a cure and it’s not acting lessons. It’s a lesson in collaboration; ensuring that both your IT and business teams are speaking the

bi crm implementation tools  Chicago, May 11, 2008). BI contains the promise of overall enterprise visibility and optimization; the leveraging of key data within your ERP, CRM and SCM systems, improved reporting, analysis and compliance capabilities, better collaboration, sharing, and training opportunities across the organization, and more responsive customer service. But putting BI to good use is the challenge. During my press room interviews at the TDWI World Conference in Chicago in May (next one up – TDWI’s BI Symposium in Read More

Making the Leap to CRM


Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their CRM initiative off to the right start. There is, however, a simple, step-by-step process which will help guide your CRM implementation project in the right direction, even if you’ve never implemented a CRM system before.

bi crm implementation tools  CRM Implementation Projects | BI CRM Implementation Process | BI CRM Consulting Companies | BI CRM Implementation | BI CRM Implementation Best Practices | BI CRM Implementation Consultant | BI CRM Implementation Cost | BI CRM Implementation Costs | BI CRM Implementation Failure | BI CRM Implementation Guide | BI CRM Implementation Issues | BI CRM Implementation Methodology | BI CRM Implementation Plan | BI CRM Implementation Process | BI CRM Implementation Project | BI CRM Implementation Project Plan | Read More

The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

bi crm implementation tools  to ease of use, maintainability, and security. Find out how. Read More

Market Focus Report: The Value of Mobile and Social for CRM


Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption.

bi crm implementation tools  Report: The Value of Mobile and Social for CRM Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption. Read More

JD Edwards Post-implementation Systems Assessment: How to Ensure You Get the Most Value from Your Implementation


Software implementation can be complex. Even when it seems all your business processes and systems are “go” after the implementation of an enterprise resource planning (ERP) solution, there might still be room for improvement. Find out how a post-implementation system assessment of technical and functional systems can improve data capture accuracy, increase user buy-in, and boost your return on investment (ROI).

bi crm implementation tools   Read More

Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

bi crm implementation tools  become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM. Read More

SYSPRO CRM


SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share the same data for a collaborative effort. User-specific dashboards can be customized for views of information suited to a user’s individual needs. SYSPRO CRM integrates with the SYSPRO ERP solution for additional efficiencies. Sales orders, check shipments, inspect customer accounts receivable, verify inventory levels, and other critical functions can be initiated directly through SYSPRO CRM without having to exit screens or navigate complex menus. The SYSPRO CRM solution is easily customizable.  

bi crm implementation tools  CRM SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share Read More

The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

bi crm implementation tools  a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More

RFID Implementation: Moving Forward through the Four Phases


Implementation of a radio frequency identification system is best approached in four phases to ensure its success. Discussed here are the second and third phases, which deal with testing and validation, and the importance of setting up a pilot implementation.

bi crm implementation tools  business practices and the ability to create workflows, and to understand the current information infrastructure. Best practices dictate that Project Management Institute ( PMI ) methodology be followed: proper RFID expertise should be employed, workflows should be created, and realistic performance targets, milestones, and responsibilities should be followed. Following are the steps in phase two of an RFID implementation: Step 1. System integration Within this step, it is important to understand how Read More

Pivotal CRM


Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes that are looking to optimize their CRM processes, including sales, marketing, and service automation. Pivotal is built on a flexible platform, so the CRM experience is built around an organization’s business processes. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configurable to any organization in any industry Pivotal CRM includes the following functionality: Sales Force Automation Marketing Automation Service Automation Partner Automation Social CRM Mobile CRM Pivotal CRM Platform

bi crm implementation tools  Partner Automation Social CRM Mobile CRM Pivotal CRM Platform Read More

SMB Team On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

bi crm implementation tools  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More

Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

bi crm implementation tools  become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM. Read More