ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are facing the moment of truth. Its recent solid financial performance puts the company in the position of being able to move forward with its plans for further needed product enhancements, staffing expansion and company growth, at a time when many of its peers continue to struggle.
that were above and beyond what many call centers are willing to undertake. Slashing response times, boosting technician productivity, providing self-service to customers, opening new avenues for rapid customer feedback, delivering individualized as you need it education for customers, and engaging all ROI Systems' associates in improved client service were high-level goals. As one department alone could not accomplish these aims, the entire company became customer-focused in pursuing the following aspi