With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.
better internet sales
make the customer experience better . These end-to-end processes differentiate the customer experience, resulting in a valuable competitive advantage. This may sound simple, but it''s not that easy; many companies still haven''t got it right. On a daily basis, customers make purchases over the Web and then don''t receive their merchandise in the expected time frame, fail to get the right discounted price, or talk to a call center agent who doesn''t even know about the purchase. The result is negative