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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
best practices for customer success:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
best practices for customer success:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
best practices for customer success:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
best practices for customer success:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
best practices for customer success:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last
minute with a lack of resources and focus. Effective beta programs can provide vital information, such as whether your product
is truly ready to ship, which features should be in the (...)
Excerpt related to
best practices for customer success:
... Tips and Best Practices for Success. Source: 280 Group
LLC. Document Type: White Paper Description: Customer beta programs are critical in product success.
...
Published:
2010-03-11
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Abstract:
Business is about the “survival of the fittest,” and in today’s competitive, global economy, businesses need to focus on
market trends, and on how to better meet customer demands. A customer relationship management (CRM) solution helps manage,
track, monitor, and analyze these customer trends for i (...)
Excerpt related to
best practices for customer success:
... CRM) solution helps manage, track, monitor, and analyze these customer trends for ...
Download <strong>Business Life Cycle Strategies for Success at Every Stage ...
Published:
2010-03-11
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Abstract:
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving
Performance in Your Conta... (...)
Excerpt related to
best practices for customer success:
... and more profitable—customer experience. Learn the secrets of contact center success
from experts in the field. Download your PDF copy of Best Practices for ...
Published:
2011-06-07
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
best practices for customer success:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
best practices for customer success:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
ERP Selection: 6 Best Practices You Need to Know. Here are six best practices to help make your ERP search a success. (...)
Excerpt related to
best practices for customer success:
... best practices to help make your ERP search a success.
... Download your PDF copy of 6 Best Practices for Selecting ...
For assistance, please contact customer service ...
Published:
2011-12-02
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Abstract:
Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are
a necessary evil. If you're thinking about automating your proposal process, there are ten critical success keys to a successful
implementation. (...)
Excerpt related to
best practices for customer success:
Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are
a necessary evil. If yo...
Published:
2006-09-25
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
best practices for customer success:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
-
Excerpt related to
best practices for customer success:
... operational success requires best practices that address
organizational and sponsorship issues such as leadership and change management. #1 Customer-centric ...
Published:
2007-12-18
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Abstract:
Choosing the Best CRM for Your Organization. IT Reports and Other Package to Use In Your System for Choosing the Best CRM.
It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions
today—ranging from customized to out-of-the-box. (...)
Excerpt related to
best practices for customer success:
Choosing the Best CRM for Your Organization. IT Reports and Other Package to Use In Your System for Choosing the Best CRM.
It’s no secret that ther...
Published:
2010-03-11
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Abstract:
As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between
businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers
want more convenient contact channels. Smart (...)
Excerpt related to
best practices for customer success:
Customer Communication: Managing the Digital Deluge. ... Download <strong>Customer
Communication: Managing the Digital Deluge</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand
out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company.
Read this white paper on how information technology t (...)
Excerpt related to
best practices for customer success:
... Source: SAP. Document Type: White Paper Description: Effective management of customer
data is a critical success factor for insurers. ...
Published:
2010-12-22
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Abstract:
To achieve the top level of sales success, you need tools that work. First, you need to be able to leverage data to plan
for the future. Customer relationship management (CRM) software can provide your company with a way to accurately manage customer
relations, allowing all departments across the organiz (...)
Excerpt related to
best practices for customer success:
... the top level of sales success, you need tools that work. First, you need to be able
to leverage data to plan for the future. Customer relationship management ...
Published:
2010-03-11
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Abstract:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take
a closer look at this vendor and its product. I (...)
Excerpt related to
best practices for customer success:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting...
Published:
2004-11-22
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Abstract:
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success (...)
Excerpt related to
best practices for customer success:
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success. Source: Microsoft.
Document Type: Web Cast Description ...
Published:
2010-03-11