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Software Functionality Revealed in Detail
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 best practices for customer success


How to Run an Effective Beta Program: Tips and Best Practices for Success
Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last minute with a lack of resources and

best practices for customer success  Beta Program: Tips and Best Practices for Success Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last minute with a lack of resources and focus. Effective beta programs can provide vital information, such as whether your product is truly ready to ship, which features should be in the next release, and how satisfied your customers will be.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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Documents related to » best practices for customer success

Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting


To move your sales team to the next level, you need to find answers to several questions. For example: How do you determine which customers provide the best opportunity for a successful sale? Can you develop and present a comprehensive view of your value position to a prospect? What is the role of IT in driving a best-run sales organization? Find out how leading companies have answered these questions—and how they excel.

best practices for customer success  of Adobe Reader. Best Practices of the Best-Run Sales Organizations Learn from today's sales leaders who have benefited from building a sales strategy based on a position of deep customer knowledge. Source : SAP Resources Related to Best Practices of the Best-run Sales Organizations : Best practice (Wikipedia) Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting Best Run Sales is also known as : Best Run Sales , Best-run Sales Organizations , Best-run Sales Teams , Read More

CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

best practices for customer success  with a sense of best practices that focus attention on deployment methodologies that are necessary, but not correlated with success. Thus, a new framework is needed to address these findings. This final article in the two-part series on CRM and best practices will introduce a best practices model. It will address strategy and organizational aspects of CRM. It will highlight deployment practices and will integrate these into a self-assessment format. The interactive assessment will be presented at the end Read More

5 Best Practices for Ensuring a Smooth Software Implementation


You’ve gone through months (possibly years of preparation) and now you’re down to the final stages of your software implementation project. No matter how successfully you have executed the project to date, it can all fall apart if your service provider (software vendor or value added reseller [VAR]) can’t do its job properly! As a stakeholder in charge of your company’s IT purchasing

best practices for customer success  Best Practices for Ensuring a Smooth Software Implementation You’ve gone through months (possibly years of preparation) and now you’re down to the final stages of your software implementation project. No matter how successfully you have executed the project to date, it can all fall apart if your service provider (software vendor or value added reseller [VAR]) can’t do its job properly! As a stakeholder in charge of your company’s IT purchasing decisions, you’ll want to be sure that the service Read More

Best Practices for Managing Just-in-Time Production


Find out in the Focus brief Best Practices for Managing Just-in-time Production.

best practices for customer success  for Managing Just-in-Time Production Best Practices for Managing Just-in-Time Production Just-in-time (JIT) production is a proven approach used by some of the world's most successful manufacturers. But what are the best practices that can make just-in-time production a success for your organization? Find out in the Focus brief Best Practices for Managing Just-in-time Production . You'll discover a set of approaches that can help you achieve a successful JIT implementation—allowing you to increase Read More

ERP for Distribution: See for Yourself How the Competition Stacks Up


Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors, manufacturers, and other companies with extensive shipping and logistics operations. The event is being co-sponsored by our partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain. The event will be held from September 18–19, 2013 in

best practices for customer success  determine which product(s) can best suit its business needs. Using TEC Advisor, I chose to look at the scoring for the solutions in the supply chain management module within the ERP for distribution model. The supply chain module includes submodules for warehouse management, transportation management, international trade logistics, and supplier relationship management. Supply Chain Management – Scenario 1 In the first scenario, I weighted all modules within supply chain management equally. All modules w Read More

Steps for Selecting Business Software Solutions: A How-To Guide for Growing Companies


This workbook is designed to help firms that are in the process of investigating their need for more advanced business management and accounting software. Companies have a wide variety of potential software and system needs based on their size and industry. Determining exactly where a company stands in terms of needs and current technology will be necessary for deciding the exact approach it should take toward upgrading. This document has two types of information designed to make this process easier: interactive self-assessment tools and educational text based on IDC research covering the small and medium business (SMB) and enterprise applications markets.

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GLOVIA G2 for ERP for Discrete Manufacturing Certification Report (2014)


GLOVIA G2 by Glovia International is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the Enterprise Resource Planning Evaluation Center. Built on a lean philosophy of business, it's a convincingly strong and viable ERP solution that provides significant value to its customers. Download the report for product analysis and in-depth analyst commentary.

best practices for customer success  TEC certified, discrete ERP, discrete manufacturing, lean manufacturing, ERP solution, end user productivity, global manufacturing Read More

Dynacom ERP (v. 11.3) for ERP for SMB Certification Report


Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Financial Forecasting: Room for Improvement for People, Process and Technology


Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the next month, quarter or year, and be able to respond quickly when the actuals vary significantly from the forecast. Forecasting may be equal parts art and science, but the most dialed-in enterprises report using a solid, collaborative process for generating accurate forecasts.

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Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

best practices for customer success  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More

Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

best practices for customer success   Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




best practices for customer success  customer intelligence, predictive intelligence, predictive analytics, IBM, customer, marketing, sales Read More

IFS Applications (v. 7.5) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report


IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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