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Documents related to » best contact manager


Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

BEST CONTACT MANAGER: read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Hu
8/17/2012 4:46:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

BEST CONTACT MANAGER: read these popular documents! Best Practices for ERP Implementation 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Three Keys to Better Data-driven Decisions: What You Should Know... Right Now Why Manufacturers and Distributors (Still) Need Different ERP Systems Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CR
5/20/2008 4:47:00 PM

IBM Tivoli Storage Manager FastBack
Do you need a better backup solution or a better recovery solution? Many businesses are struggling with both an ever-increasing amount of data and a decreasing tolerance to system downtime. You need to reduce the amount of data at risk of loss and eliminates error-prone manual operations from the data protection process. And you need to get your operations back up within minutes of any type of data loss.

BEST CONTACT MANAGER: read these popular documents! Best Practices for ERP Implementation ERP Implementation Best Practices: Manufacturers and the SaaS Delivery Model Three Keys to Better Data-driven Decisions: What You Should Know... Right Now Economic Benefits of PLM-enabled Collaboration Operational Guide to Implementing Lean in Distribution Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) | 
5/9/2011 9:53:00 AM

Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

BEST CONTACT MANAGER: read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) | 
1/17/2013 2:01:00 PM

The Talent Management Experience Series—New Roles and Expectations for Systems: Part 1 – The Manager Experience
Today, managers are asked to focus more on managing talent with less time and resources. To be effective in this role, they must have organizational support. Human resources (HR) practitioners can provide this support by arming them with best-practice advice, providing them with the tools of the trade, and including more strategic talent management-focused activities in managers’ job descriptions. Find out more.

BEST CONTACT MANAGER: read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) | 
9/1/2010 4:29:00 PM

Best Practices for Managing Just-in-time (JIT) Production
Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for deftly managing JIT manufacturing.

BEST CONTACT MANAGER: Best Practices for Managing Just-in-time (JIT) Production Best Practices for Managing Just-in-time (JIT) Production Source: Ziff Davis Document Type: White Paper Description: Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for
5/16/2013 4:45:00 PM

Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them.

BEST CONTACT MANAGER: read these popular documents! Best Practices for ERP Implementation Sales Process Map 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey ERP Implementation Best Practices: Manufacturers and the SaaS Delivery Model Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human C
9/26/2011 2:09:00 PM

Project Portfolio Management Tools: Which Approach is Best?
Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting

BEST CONTACT MANAGER: read these popular documents! Best Practices for ERP Implementation Sales Process Map 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Mobile Applications for Human Resources: The Future Is Here! Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital
12/11/2006 11:10:00 PM

Five Best Practices for a Better Wi-fi Experience
Today, wi-fi is embedded in virtually every mobile Internet device and common hotspot services have formed to fill the gap in ensuring effective coverage for today’s service providers worldwide that offer smartphones. Download this white paper for a deep dive into the impact of wi-fi deployment, wi-fi’s role in data offloading, and best practices for wi-fi and adoption in business models.

BEST CONTACT MANAGER: Five Best Practices for a Better Wi-fi Experience Five Best Practices for a Better Wi-fi Experience Source: Green Packet Document Type: White Paper Description: Today, wi-fi is embedded in virtually every mobile Internet device and common hotspot services have formed to fill the gap in ensuring effective coverage for today’s service providers worldwide that offer smartphones. Download this white paper for a deep dive into the impact of wi-fi deployment, wi-fi’s role in data offloading, and best
10/4/2011 5:53:00 AM

Business VoIP Comparison Guide—The Best of the Best
If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business needs. We’ve laid out the top five VoIP phone system providers for your small-to-medium-sized business to facilitate your search. Download this paper and find out the strengths of each. And get what you need to know before you buy your new business phone system.

BEST CONTACT MANAGER: Business VoIP Comparison Guide—The Best of the Best Business VoIP Comparison Guide—The Best of the Best Source: CompareBusinessProducts.com Document Type: White Paper Description: If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business needs. We’ve laid out the top five VoIP phone system providers for your small-to-medium-sized business to facilitate your search. Download this paper and find out
1/25/2013 4:01:00 PM

Best Practices for Managing Just-in-time (JIT) Production
Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for deftly managing JIT manufacturing.

BEST CONTACT MANAGER: Best Practices for Managing Just-in-time (JIT) Production Best Practices for Managing Just-in-time (JIT) Production Source: Ziff Davis Document Type: White Paper Description: Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for
5/16/2013 4:45:00 PM


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