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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 best contact manager


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

best contact manager  attract and retain the best contact center agents and reduce costs. It can even encourage high cost/low margin customers to buy more, or migrate to the competition. No matter what its capabilities, of course, no system will make business sense unless it provides a positive return for the time and money invested in it. Return on financial investment (ROI) is a must, especially for smaller firms. In addition, contact center systems for smaller organizations must be easy and straightforward to implement;

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Negotiating the Best Software Deal


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Niche Software at Its Best


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The Best ACT! Is Still to Come


After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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Onboarding Best Practices


Transactional onboarding aims to achieve value by optimizing, perfecting, and controlling specific tasks in the employee onboarding process. Tasks that help meet these objectives fall into three categories: automating paperwork and forms, automating the flow of data, and ensuring compliance. Learn more about these tasks, their processes, and how an automated onboarding system can help you manage your recruitment process.

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To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used with a storage area network (SAN), a data protection manager (DPM) can help increase your storage space, reduce time needed to create backup, and allow for quick recovery of data when disaster strikes. Learn more about this scalable and cost-effective solution.

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Network Engineering to Support the Bandwidth Manager Architecture


Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN).

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Learning Manager


Learning Manager by GeoLearning is a robust hosted learning management solution designed for organizations that need a cost-efficient way to develop, deliver, manage and track their training programs and processes. Learning Manager centralizes and automates the entire learning management process, helping organizations: Assess organizational and individual competencies, deficiencies and training needs. Deliver training to address learning and development needs using the most appropriate method, including on-demand e-learning, traditional classroom instructor-led training, and virtual classrooms.Measure learning effectiveness, its impact on productivity and business results and return on investment.  

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Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

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The ERP Warehouse Module versus Best-of-breed WMS


Every supply chain professional must consider certain factors when comparing enterprise resource planning (ERP) and best-of-breed warehouse management system (WMS) solutions for warehouse management. Effective management of warehouse, fulfillment, and distribution operations is key to business success. With so much riding on your decision, you need to thoroughly compare ERP warehouse modules and best-of-breed WMS.

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