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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 based crm software


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

based crm software  much up to you, based on your ability to shop around at various dealers, gauge whether you are being overpriced and haggle for a discounted deal. What I discovered is, with the exception of some hosted CRM vendors, who actually list the cost-per-user breakdown on their web sites (though, the more robust the solution, the less likely it is that a hosted solution will divulge the price), the first cost quotes you receive are not actually the true price of the CRM application. You have to do your

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies


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based crm software  three choices: keep their paper-based and labor intensive system, develop in-house software or, look for niche software to bolt on to their ERP software. Some consumer goods product (CPG) manufacturers find themselves looking for niche software when they look to improve the operation of their back office functions relating to pricing, trade promotion, and trade receivables after discovering that their ERP system does not provide the depth of functionality needed to completely manage their business Read More

Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

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based crm software  of eCRM, such as web-based lead capture, catalog management, customer service, and product configuration. The eCRM components will integrate with traditional CRM applications such as call center management and sales force automation. Develop applications that extend beyond the enterprise - Onyx sees the Partner Portal as the beginning of its B2B information exchanges. Onyx says it will continue to develop the Partner Portal to include business webs that exceed the value of traditional partner networks, Read More

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based crm software  has adapted appropriate functionality based on years of listening to feedback from customers just like you.  Your business is our business, so we’ll make sure that, rather than offering you anything off the shelf, we’ll listen to exactly what it is you need. By understanding where you are, we can understand where we can take you. Next, we adapt what we already have to make sure it fits your  business perfectly. We know that the best solutions are the product of revisions and improvements, Read More

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