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Documents related to » balanced scorecard measure


Labor Utilization Scorecard
If you want to maximize project and company profitability, you need to examine your current resource utilization processes to identify profitability “leakage” in your labor utilization management. Review the Labor Utilization Scorecard to determine where you currently experience gaps and see how a business automation system can help you close those gaps and maximize project and company resource and services profitability.

BALANCED SCORECARD MEASURE: Labor Utilization Scorecard Labor Utilization Scorecard Source: PROMYS Document Type: White Paper Description: If you want to maximize project and company profitability, you need to examine your current resource utilization processes to identify profitability “leakage” in your labor utilization management. Review the Labor Utilization Scorecard to determine where you currently experience gaps and see how a business automation system can help you close those gaps and maximize project and company
7/18/2012 11:01:00 AM

Mid-project Profitability Scorecard
As businesses grow, the size and complexity of their projects tends to increase as well. One challenge is staying on top of mid-project profitability as the combination of services, equipment, and post-sales support become more complex. Read further and know how to close the gap between sales, project delivery, post-sales support, and equipment management, and how to improve mid-project profitability and reduce project risk.

BALANCED SCORECARD MEASURE: Mid-project Profitability Scorecard Mid-project Profitability Scorecard Source: PROMYS Document Type: White Paper Description: As businesses grow, the size and complexity of their projects tends to increase as well. One challenge is staying on top of mid-project profitability as the combination of services, equipment, and post-sales support become more complex. Read further and know how to close the gap between sales, project delivery, post-sales support, and equipment management, and how to improve
9/10/2012 4:03:00 PM

Process Improvement and the Balanced Scorecard
Process improvement efforts often go hand in hand with a balanced scorecard (BSC). A BSC provides management with a set of key result indicators (KRI) to assess how the company is progressing toward strategic goals, such as “increase customer base.” For this type of goal, the KRI are tied to key performance indicators (KPIs). Explore how an application intelligence platform (AIP) can support a process improvement program.

BALANCED SCORECARD MEASURE: Process Improvement and the Balanced Scorecard Process Improvement and the Balanced Scorecard Source: Axiom:1, Inc. Document Type: White Paper Description: Process improvement efforts often go hand in hand with a balanced scorecard (BSC). A BSC provides management with a set of key result indicators (KRI) to assess how the company is progressing toward strategic goals, such as “increase customer base.” For this type of goal, the KRI are tied to key performance indicators (KPIs). Explore how an
10/12/2009 10:59:00 AM

How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

BALANCED SCORECARD MEASURE: customer satisfaction, customer satisfaction survey, customer satisfaction rating, CSR, composite customer satisfaction rating, CCSR, vendor rating metric, escalation clauses, price escalation, zero defects, lines of code, LOC, function point, FP, expectation management.
4/13/2009

WebFOCUS


BALANCED SCORECARD MEASURE: Characteristics of the WebFOCUS enterprise BI platform architecture include self-optimizing autonomic servers; a unifying integration infrastructure that accesses, reconciles, cleanses, and prepares data for BI use; service-oriented architecture (SOA) support, with the ability to create, consume, and publish Web services; and integration with desktop products such as Microsoft Excel and Adobe Acrobat.

5 Things You Should Not Confuse Business Performance Management With » The TEC Blog
of the same process. Balanced scorecard is used mostly by the top management level of a company to monitor overall business performance towards strategic goals of the company. Mid-level and operation management usually use business process measurement parameters to visually examine routine and day-to-day processes towards short-time or current goals of the department or organization. Both of these methods utilize KPIs as a metric to count and analyze countable and often uncountable criteria. Those

BALANCED SCORECARD MEASURE: Balanced scorecard, bi, BPM, Business Intelligence, business performance management, business process measurement, key performance indicators, KPIs, lean, Reporting and Analytics, Six Sigma, Total Quality Management, tqm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-04-2009

The Pursuit of Excellence in Organizations
In the corporate world, the word “excellence” is used a lot, but what does it really mean? One way to answer that question is to examine what companies that are considered to be excellent have in common. Learn the common characteristics that allow excellent companies to lead in their markets while continuing to innovate, and find out how your company can measure, achieve, and sustain organizational excellence.

BALANCED SCORECARD MEASURE:
1/12/2009 10:22:00 AM

The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience.

BALANCED SCORECARD MEASURE: Web Application Monitoring, Web Application Delivery Chain, monitoring of application performance, web application monitoring service, end user experience, ManageEngine, ZOHO Corporation.
8/17/2012 1:52:00 AM

Gain More from Your IT Projects
IT investments are not a magic pill that will remedy business problems, but if used properly, they can help. Businesses should set business-oriented objectives for their IT projects and measure returns through the use of return on investment techniques.

BALANCED SCORECARD MEASURE: information technology, IT, selection, metrics, return on investment, management, decision-making, business intelligence.
1/26/2006

Odesia Solutions inc.


BALANCED SCORECARD MEASURE: ODESIA Solutions is a Canadian based company with an international presence specialized in providing Business Intelligence (BI) solutions for more then eleven (11) years.

Measuring the ROI of Internal ITIL Investments
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL implementations, while implementing robust governance processes to measure and report progress—or else risk implementations that fail to live up to stakeholder expectations.

BALANCED SCORECARD MEASURE:
7/27/2007 2:25:00 PM


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