Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.
balanced scorecard examples
Promotes Balanced Business , Balanced Scorecard Strategic Business , Balanced Business Resources , Balanced Business Management , Simply Balanced Business , Business Process Balanced , Balanced Business Development , Balance Between Business , Balance Business Priorities , Balance Business Strategies , Business Balance Sheet Examples , Business Balance Sheets , Business Balance Transfer , Business Plan Balance Sheet , Business Trial Balance , Free Business Balance Sheet , New Balance Business , New