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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

b part 7  knowledge, or geographical location. B   B2B - Business to Business . Represents business that is conducted primarily between two businesses. B2C - Business to Customer . Represents business that is conducted between a business and end users or customers. Bluetooth - A wireless protocol that allows two objects to communicate with each other, transferring data and transmitting information without having to point at each other as today's devices equipped with IrDA technology do. BPR - Business Process Read More
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Documents related to » b part 7


AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 1
A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud

b part 7  rules will no longer be part of the integration layer, but rather in the network layer. The  major announcement was the Microsoft Dynamics partnership along the lines to extend the value of ERP in terms of supplier connectivity, invoice automation, catalogs, etc . In July 2011 the vendor announced Ariba Collaborative Commerce for SAP ERP customers and there were similar attempts with Oracle in the past. But the major difference now seems to be that now 5,000 Microsoft Dynamics resellers will sell Ariba Read More
Supplier Logistics Management (SLM) Part 2
Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions. SLM enables companies and

b part 7  senior management the silver bullet they are looking for to minimize operational inefficiencies, reduce costs and gain a sustainable competitive advantage. This is Part Two of three-part note. Part One covered how Technology Enables Supplier Logistics Management. Parts Two and Three cover the Seven Fundamental Issues Targeted by Supplier Logistics Management. (1) Kraft In Sync with Shaw's Supermarkets' Consumer Goods Technology, Ralph Bernstein, June 2001 (2) Unexplainable Losses' Traffic World, John Read More
Project Management Communication: Developing a Plan (Part 2 Of 3)
Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have

b part 7  post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project. Types of Project Management Communication The issues project managers (PMs) have to communicate about on a regular basis include 1. buy-in and acceptance of major project Read More
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part II)
Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability. To the end of providing entire food supply chain

b part 7  confidence in a brand, but also helps companies validate their corporate social responsibility (CSR) and sustainability initiatives in areas such as product safety, sustainable development and animal welfare. Lawson developed its solution in conjunction with one of the world's largest aquaculture feed production companies, Nutreco (a minor part of whose business is also poultry processing). Trace Engine is a standalone, web-based, configurable repository that can receive, filter and interpret any trace Read More
Taking Stock of TAKE Supply Chain Solutions - Part 3
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global

b part 7  inspection, and countless other business-impacting processes (as described in Part 2 ). And to reiterate from Part 1 , unlike other players in the value chain collaboration segment, TAKE offers customers an end-to-end solution – where supplier collaboration, compliance labeling, shipment controls, package tracking,  electronic invoice presentment and payment (EIPP) ,  accounts payable (A/P)  automation, and workflow management can all be addressed using an integrated out-of-the-box solution from one Read More
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

b part 7  assumptions (misconceptions) recently outlined by  Gartner . Part IIa and Part IIb also analyzed the major technical considerations that any vendor has to go through before it can embark on delivering a SaaS offering. This final part will will conclude with the Internet hosting service considerations as well as with key success factors (KSFs) for SaaS providers. What About Hosting, Really? At the end of the day, SaaS is inherently all about hosting, and someone has to provide that intricate and Read More
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIa)
The first part of this blog series described the opportunity for software as a service (SaaS) or on-demand enterprise applications, especially in the current

b part 7  SaaS applications cater only to basic functional requirements. As said in Part II, SaaS applications are highly configurable at the metadata level, with many customization capabilities coming inherently from within an application platform as a service (PaaS ). In the next parts of this blog series I will talk about some good examples in which complete custom applications have been built using a commercially available PaaS. However, Gartner warns that some gaps might remain for truly complex, end-to-end Read More
PLM (Vendors) and Lean Product Development-Part 4: PTC
If you have followed my previous posts of this blog series (Part 1, Part 2, and Part 3), I guess you may have an idea about who will be the third vendor I’m

b part 7  previous posts of this blog series ( Part 1 , Part 2 , and Part 3 ), I guess you may have an idea about who will be the third vendor I’m going to discuss concerning the relevance between its product lifecycle management (PLM) offerings and the lean product development (LPD) concept. Yes, it is PTC . Like Dassault Systèmes and Siemens PLM Software , PTC is also located in the CAD-PLM camp (read this article if you want to know more about how I categorized major PLM vendors into two categories) that Read More
Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

b part 7  around the realms of Business Alignment and People Performance ( mentioned in Part 1 ), and Team Execution (which is the most recently added pillar of BizX, to be discussed shortly), SuccessFactors BizX solutions are designed to be easy enough for anyone to use, but powerful enough to uncover the critical insights that help drive business results. While available as standalone, the modules are tightly integrated with other modules as required. In fact, the appeal of managing the entire company’s executi Read More
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

b part 7  the salesforce.com object and becomes part of corporate knowledge. In that e-mail you described above, the knowledge is fragmented and in people’s inbox where it lies stagnating. Our key aim with Chatterbox was to get the applications to play a part in starting off the Chatters/discussions as well as the people to encourage this sort of knowledge sharing on items people might not be aware of. Any Room for Improvement? You Bet! PJ: What about the instant messaging (IM), presence, and unified Read More
Case Study: B&K Corporation
B&K Corporation engineers and manufactures test and assembly systems for automotive and other components. But B&K didn’t have the infrastructure and systems

b part 7  Study: B&K Corporation B&K Corporation engineers and manufactures test and assembly systems for automotive and other components. But B&K didn’t have the infrastructure and systems support for effective engineering controls and documentation—manual and paper-based processes meant data was often three weeks old. Find out how B&K decreased costs and improved customer service with a new automated enterprise resource planning (ERP) system. Read More
7 Mistakes You Can Avoid With E-mail Harassment Cases
In a landmark 7-2 decision, the US Supreme Court ruled that employers are responsible for harassment—even if they are not aware that it is going on. This

b part 7  ruled that employers are responsible for harassment—even if they are not aware that it is going on. This “should have known” standard is particularly troublesome when harassment involves e-mail. How can you possibly know about every e-mail message from your employees, when thousands are sent every day? Read More

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