A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
availability of value chain
performance to SLAs, throughput, availability, capacity forecasts, accuracy of capacity forecasts, incident recovery, mean time to fix (MTF) ,and mean time between failure (MTBF) . Finance In order of ease of implementation, probably the next perspective is that of finance, as there already exists an abundance of well-defined and well-policed metrics. Although fiscal matters are generally well known to upper management, it is a concept that rank and file employees may have little exposure to. Since this