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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 automation processes and systems maturity it

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Evolution to Revolution: The Test Automation Maturity Curve


The evolution of test automation towards data-driven and key/action word frameworks reflects the realization that the process becomes more efficient if there is less code to develop and maintain. Instead of taking twenty years to evolve towards efficiency, you can take a revolutionary leap with a code-free approach that makes it easier to implement, manage, and maintain automated tests.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

automation processes and systems maturity it  through best-practice standardization and automation of IT processes within the service desk Decrease the cost of IT support through comprehensive knowledge management and self-service Manage the entire IT asset portfolio across the lifecycle, ensuring compliance and providing true IT financial management Analyze, predict and optimize the provision and continual improvement of IT operations Service operations Continual service improvement Searches related to ITIL v3: Supporting the Evolution of IT Read More

Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market


Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider model can be a very attractive offering.

automation processes and systems maturity it  number of professional services automation (PSA) solutions have built business models on ASP technology. For professional services organizations (PSOs) that have limited resources and limited information technology (IT) infrastructures, the ASP model represents an attractive offering. Smaller PSOs may benefit from the quick deployment and affordable initial price point provided by hosted PSA solutions. In addition, increased security measures have ensured the critical protection of sensitive data within Read More

4 Key Steps to Automate IT Security Compliance


An unprecedented wave of security breaches has led to the establishment of technical standards, IT governance frameworks and laws designed to improve and enforce IT security. Companies are under increasing pressure to control their IT infrastructures more effectively. Learn how ongoing automated vulnerability assessments, together with well-defined network security policies, can simplify the compliance process.

automation processes and systems maturity it  But historically, the available automation tools have been rudimentary and immature at best, ranging from complex products targeted at specific areas of compliance or specific parts of the security team, to simple collections of spreadsheets. Often, generic configuration and risk management solutions are pressed into service to support highly individualized compliance functions with a lot of manual labor or programming effort required to collate generic data into regulation- and policy-specific Read More

Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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CRM: What Is It and Why Do It? Part One: Historical Background


Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why an end user organization should invest significant resources to pursue such an initiative.

automation processes and systems maturity it  the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and acquisitions created a host of software vendors all claiming to have an integrated set of capabilities that became known as CRM. On a parallel track, Internet-based tools such as e-commerce, Internet Read More

Softrak Systems, Inc.


Delivering accounting solutions for over 20 years, Softrak Systems, Inc. is located in Vancouver, British Columbia (Canada) and has been providing Windows-based accounting solutions for small and medium enterprises since 1995. Softrak provides Adagio training workshops and conferences in more than a dozen cities across North America. In the summer of 2007, Softrak released a Windows Vista compatible version of many Adagio modules.

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Retail Systems Research


Retail Systems Research (RSR) provides advisory services, research, and industry news. RSR publishes Retail Paradox Weekly, a retail news analysis newsletter.

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Take It or Leave It: Moving Your Business VoIP System


Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP.

automation processes and systems maturity it  telephony, VoIP, VoIP considerations, phone system Read More

E-discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance


Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or regulatory body.

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Consona/Relevant Business Systems


Sherry Fox (3/10/2015 3:05 PM): http://www.aptean.com/axis/   Put Consona Relevant Business Systems offline in all cultures (ENG, SPAN, CHINESE) and move assets over.  Relevant Business Systems is a leading provider of enterprise resource planning (ERP) software to the aerospace and defense, engineer-to-order (ETO), contract manufacturing, maintenance repair and overhaul (MRO), and project-oriented manufacturing markets. The software has a work breakdown structure (WBS), and earned value, multi-plant and multi-currency capabilities. Relevant was founded in 1983 and is headquartered in San Ramon, California (US).

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New World Systems


New World Systems has provided solutions, including application software, hardware, training and support, for Local Government and Public Safety agencies since 1981. New World's longevity, stability, financial strength, experience, and specialization in the public sector uniquely qualify us as a long-term partner for our customers. We have a long-standing track-record of meeting our customer's changing needs and are guided by a continuous improvement philosophy that provides long-term value to our customers. 

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Ultramain Systems


 Ultramain Systems, Inc. is dedicated to providing our customers worldwide with superior software products and unparalleled professional services. For more than 20 years, Ultramain Systems, Inc. has provided superior M&E & MRO software products and professional software implementation services to leading companies worldwide. Our flagship product, ULTRAMAIN®, is a comprehensive maintenance and logistics solution that has been refined and enriched through years of collaboration with our customers. 

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IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry


The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise, and the target market is almost exclusively business-to-business (B2B), with the individuals often being decision makers high up the corporate ladder. Find out how to reach this difficult target, with prospecting methods and tips for making more complex sales.

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Compliance, Not Conflict: From IT Security vs. IT Operations,


It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here.

automation processes and systems maturity it  Not Conflict: From IT Security vs. IT Operations, It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here. Read More