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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 automation maturity it

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » automation maturity it

Evolution to Revolution: The Test Automation Maturity Curve


The evolution of test automation towards data-driven and key/action word frameworks reflects the realization that the process becomes more efficient if there is less code to develop and maintain. Instead of taking twenty years to evolve towards efficiency, you can take a revolutionary leap with a code-free approach that makes it easier to implement, manage, and maintain automated tests.

automation maturity it  to Revolution: The Test Automation Maturity Curve Evolution to Revolution: The Test Automation Maturity Curve If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Worksoft is a leading provider of testing solutions that automate, accelerate and optimize deployments of SAP® applications. The company''s software and services validate and certify end to end business processes across the enterprise during implementations, upgrades, Read More

IT Governance: Maximizing the Business Investment


Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization. Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from those offered by the enterprise resource planning (ERP) industry.

automation maturity it  onset of professional services automation (PSA), these tools eventually extended their functionality to address professional services organizations. As the PSA industry matured, major enterprise resource planning (ERP) players entered the billable services space. In turn, a number of best-of-breed vendors, weaker in the area of financials, repositioned their offering by focusing their efforts on functionality for internal IT departments in resource planning and portfolio management. Thus, a number of Read More

The N-able MSP Maturity Model


A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner.

automation maturity it  Using remote access and automation to improve management capabilities. Using mature asset and change control processes to minimize the impact of unplanned and untested change on the stability of the infrastructure. Employing a service contract. Using service level objectives to set targets on availability, response and incident resolution. 50% - 70% of billable technical resource time dedicated to reactively correcting failure discovered by a monitoring tool or the customer. The remainder of billable Read More

4 Key Steps to Automate IT Security Compliance


An unprecedented wave of security breaches has led to the establishment of technical standards, IT governance frameworks and laws designed to improve and enforce IT security. Companies are under increasing pressure to control their IT infrastructures more effectively. Learn how ongoing automated vulnerability assessments, together with well-defined network security policies, can simplify the compliance process.

automation maturity it  But historically, the available automation tools have been rudimentary and immature at best, ranging from complex products targeted at specific areas of compliance or specific parts of the security team, to simple collections of spreadsheets. Often, generic configuration and risk management solutions are pressed into service to support highly individualized compliance functions with a lot of manual labor or programming effort required to collate generic data into regulation- and policy-specific Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

automation maturity it  and productivity through the automation of problem resolution. This plays a critical role in helping to put disparate IT groups on the same page, so that IT can act in a unified manner to address the needs of the business. Market-leading asset, configuration and change management capabilities One of the major changes introduced with ITIL v3 is the combination of asset management and configuration management into a single process that allows organizations to meet its corporate governance obligations, Read More

Deliver Smarter Products and Services by Unifying Software Development and IT Operations


Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments. This white paper introduces a process and product framework to help organizations enable a more dynamic infrastructure for delivery of smarter products and services.

automation maturity it  IBM,information technology,infrastructure,outsourcing,help desk,data center,software testing,change management,service management,it support,it management,it services,it service,service desk,configuration management Read More

Proactive IT Managers Can Make a Difference


IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise the awareness of IT opportunities throughout the enterprise. This paper presents a framework for IT managers to use as a foundation to their planning processes and as a basis for influencing enterprise strategic planning.

automation maturity it  it strategy,it support solutions,itil configuration management,my strategic plan,service management,strategic,strategic alignment,strategic business planning,strategic direction,strategic marketing,strategic marketing consultant,strategic marketing consulting,strategic operational planning,strategic operations,strategic organization Read More

Imaging and Workflow Automation


In a recession, accounts payable (AP) departments need to process more invoices and pay them faster—all with a smaller staff. Perhaps the biggest challenge stems from the continued reliance on paper-based invoices and people-based processes. Discover solutions that address the most common accounts-payable problem areas, including liabilities, process control and visibility, approvals, exceptions, and manual processing.

automation maturity it  and Workflow Automation In a recession, accounts payable (AP) departments need to process more invoices and pay them faster—all with a smaller staff. Perhaps the biggest challenge stems from the continued reliance on paper-based invoices and people-based processes. Discover solutions that address the most common accounts-payable problem areas, including liabilities, process control and visibility, approvals, exceptions, and manual processing. Read More

Bridging the IT Talent Gap


Recruiting IT talent to insurance companies has never been easy—but today, demographic pressures make the task of IT staffing even harder, as IT professionals retire and fewer new graduates become available to fill the positions. IT outsourcing may not offer the help you seek. To make sure your company can survive and prosper, learn how to find ways to hire qualified IT staff, and keep the IT staff you already have.

automation maturity it   Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

automation maturity it  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Best Practices and Processes for Improving the Business Value of IT


Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects.

automation maturity it  project evaluation,it performance,roit,it investment management,project evaluation template,classifying it imvestments,performance categorization Read More

Take It or Leave It: Moving Your Business VoIP System


Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP.

automation maturity it  telephony, VoIP, VoIP considerations, phone system Read More

IT Investments and Business Value


The view of technology has evolved over time—from a strategic enabler and a competitive weapon to an operational overhead. IT projects that come in over budget and with missed deadlines and lackluster results do not help matters. It is up to the CIOs to restore the perception of IT in the enterprise, by understanding the company’s goals and showing business leaders how IT projects and services can help reach them faster.

automation maturity it  IT projects,IT investment,perception of IT,CIO responsibility,IT business strategy Read More

Compliance, Not Conflict: From IT Security vs. IT Operations,


It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here.

automation maturity it   Read More