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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

automation data center tools  SAP | Data Workforce Automation | Data Workforce Automation Tools | Data Enterprise Workforce Automation | Data Workforce Automation Solutions | Data Workforce Automation Software | Data Workforce Automation Info | Data Workforce Automation Technologies | Data Using Workforce Automation | Data Workforce Automation Business | Data Opportunities Workforce Automation | Data Customer Service Workforce Automation | Data Service Workforce Automation | Data Workforce Automation Improve Productivity | Data Read More
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » automation data center tools


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

automation data center tools  center can dramatically increase automation rates and improve the customer experience. It is ideal for self-service applications. Speech is also making inroads in mobile applicationsm, where companies have used speech technologies to make signii cant gains in operations responsiveness and productivity of mobile workers. Advanced Features As agents increasingly move from the coni nes of a high-overhead call center to the comfort of their own homes, virtualization is fast becoming a hot technology trend. Read More
Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

automation data center tools  functions to simplify through automation must be done carefully and with the right tools. For example, one area of data center operations that can yield large eficiency gains through automation is batch processing. Almost every IT group uses some form of batch processing. Batch processes are comprised of many tasks and touch a variety of systems as they execute. Most IT groups use multiple schedulers to drive batch processing in their environment, which inherently creates ineficiencies but is better than Read More
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

automation data center tools  In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify the ROI rationale through A more effective customer Read More
Simple Batch Scheduling through Consolidation and Automation
Many of today’s business processes require batch operations. But IT organizations are struggling to keep up with scheduling as batch windows shrink and more

automation data center tools  scheduling through consolidation and automation The people in your IT organization may ind themselves in a situation similar to that of Lucille Ball in a classic comedy sketch. In that sketch, Lucy begins a new job packing candy on a production assembly line. Things start out okay, but then the line speeds up and more and more items appear on the line. The situation quickly degrades and candy lies in all directions as Lucy tries unsuccessfully to keep up. IT organizations are struggling to keep up with Read More
Master Data Management: Extracting Value from Your Most Important Intangible Asset
In a 2006 SAP survey, 93 percent of respondents experienced data management issues during their most recent projects. The problem: many organizations believe

automation data center tools  Data Management: Extracting Value from Your Most Important Intangible Asset Master Data Management: Extracting Value from Your Most Important Intangible Asset If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Read More
Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

automation data center tools  Mining: The Brains Behind eCRM Data Mining: The Brains Behind eCRM S. McVey - November 6, 2000 Introduction While customer relationship management (CRM) gets a lot of attention, one important component is often overlooked - how a company effectively uses its existing customer data to improve customer loyalty while also identifying new potential buyers of products and services. Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool Read More
Data Mart Calculator
Need a model to help calculate an estimate of manpower needs by role, timeline, and labor cost to build a data mart based on user-supplied variables? Here’s a

automation data center tools  Mart Calculator Need a model to help calculate an estimate of manpower needs by role, timeline, and labor cost to build a data mart based on user-supplied variables? Here’s a calculator that provides two estimates. The first is based on using the traditional “develop by committee,” and the second on developing the same data mart at the developmental level. The model needs minimal input and can be changed to fit your needs. Find out more. Read More
Backing up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices
This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions

automation data center tools  up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions to the challenges of protecting distributed business data by establishing a private cloud/enterprise cloud. Learn which best practices can ensure business continuity throughout an organization with a distributed information Read More
Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence
Organizations combine their historical data with current data from operational systems to satisfy business intelligence analysis and government reporting

automation data center tools  Integration: Creating a Trustworthy Data Foundation for Business Intelligence Organizations combine their historical data with current data from operational systems to satisfy business intelligence analysis and government reporting requirements. This paper discusses the importance of data integration and helps you identify key challenges of integrating data. It also provides an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data. Read More
Data Storage in the Cloud-Can you Afford Not To?
Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast,

automation data center tools  Storage in the Cloud-Can you Afford Not To? Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage. Read More
How Companies Use Data for Competitive Advantage
Find out in Leveling the Playing Field: How Companies Use Data for Competitive Advantage.

automation data center tools  Companies Use Data for Competitive Advantage How Companies Use Data for Competitive Advantage Today, many businesses find they are under siege dealing with an explosion of data. Yet the best performing companies are mastering their data—and using it for competitive advantage. How are they able to accomplish this? What best practices, approaches, and technologies are they employing? Find out in Leveling the Playing Field: How Companies Use Data for Competitive Advantage . In this Economist Business Read More
The Why of Data Collection
Data collection systems work; however, they require a investment in technology. Before the investment can be justified, we need to understand why a data

automation data center tools  Why of Data Collection Introduction Data collection systems work. However, they mean an investment in technology. Before we can justify that investment, we need to understand why we may want to use a data collection system in place of people with clipboards. What is data collection? In a general sense, it is the manual or automated acquisition of data. That definition has evolved to mean various automated methods of data acquisition. Examples of data collection include time and attendance devices, bar Read More
Increasing Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management
Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in

automation data center tools  Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in reality data has become—in some cases—just as valuable as inventory. The solution to most organizational data challenges today is to combine a strong data quality program with a master data management (MDM) program, helping businesses Read More
A Guide to Intelligent Data Auditing
Data auditing is a form of data protection involving detailed monitoring of how stored enterprise data is accessed, and by whom. Data auditing can help

automation data center tools  Guide to Intelligent Data Auditing Data auditing is a form of data protection involving detailed monitoring of how stored enterprise data is accessed, and by whom. Data auditing can help companies capture activities that impact critical data assets, build a non-repudiable audit trail, and establish data forensics over time. Learn what you should look for in a data auditing solution—and use our checklist of product requirements to make the right decision. Read More

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