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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 automation data center tools


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » automation data center tools

Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

automation data center tools  In a nutshell, marketing automation software should be able to capture, blend, mine, and analyze large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify the ROI rationale through A more effective customer Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

automation data center tools  center can dramatically increase automation rates and improve the customer experience. It is ideal for self-service applications. Speech is also making inroads in mobile applicationsm, where companies have used speech technologies to make signii cant gains in operations responsiveness and productivity of mobile workers. Advanced Features As agents increasingly move from the coni nes of a high-overhead call center to the comfort of their own homes, virtualization is fast becoming a hot technology trend. Read More

Simple Batch Scheduling through Consolidation and Automation


Many of today’s business processes require batch operations. But IT organizations are struggling to keep up with scheduling as batch windows shrink and more jobs are added to a growing number of platforms. Are your batch production lines not as smooth as they should be? A scheduling tool can simplify, consolidate, and automate your batch scheduling; lower the cost of batch management; and reduce the risk of failed jobs.

automation data center tools  scheduling through consolidation and automation The people in your IT organization may ind themselves in a situation similar to that of Lucille Ball in a classic comedy sketch. In that sketch, Lucy begins a new job packing candy on a production assembly line. Things start out okay, but then the line speeds up and more and more items appear on the line. The situation quickly degrades and candy lies in all directions as Lucy tries unsuccessfully to keep up. IT organizations are struggling to keep up with Read More

Leveraging 3-D for Sales Automation


Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s arsenal: 3-D applications.

automation data center tools  3-D for Sales Automation Originally published - November 9, 2007 The Googlization of information has leveled the playing field between sales representatives and prospects. With easy access to information, buyers are initiating purchasing cycles by performing extensive product research on the Internet long before inviting a sales representatives into the process. Increasingly, buyers today know as much, if not more, about the product and the competition's products as the seller knows. Product Read More

Sales Force Automation (SFA) Buyer's Guide


The sales force automation buyer's guide will help you find the ideal sfa system for your company.

automation data center tools  Force Automation (SFA) Buyer's Guide What business couldn't use more sales these days? Sales force automation (SFA) can help bring in those extra dollars. But how do you find an SFA solution that's powerful enough to do the job for both sales reps and management? The Sales Force Automation Buyer's Guide will help you find the ideal SFA system for your company. In this definitive guide, you'll learn what type of SFA buyer you are; what the core and advanced elements of an SFA system are; the costs you Read More

2013 Big Data Opportunities Survey


While big companies such as Google, Facebook, eBay, and Yahoo! were the first to harness the analytic power of big data, organizations of all sizes and industry groups are now leveraging big data. A survey of 304 data managers and professionals was conducted by Unisphere Research in April 2013 to assess the enterprise big data landscape, the types of big data initiatives being invested in by companies today, and big data challenges. Read this report for survey responses and a discussion of the results.

automation data center tools  Big Data Opportunities Survey While big companies such as Google, Facebook, eBay, and Yahoo! were the first to harness the analytic power of big data, organizations of all sizes and industry groups are now leveraging big data. A survey of 304 data managers and professionals was conducted by Unisphere Research in April 2013 to assess the enterprise big data landscape, the types of big data initiatives being invested in by companies today, and big data challenges. Read this report for survey responses Read More

Protecting Critical Data


The first step in developing a tiered data storage strategy is to examine the types of information you store and the time required to restore the different data classes to full operation in the event of a disaster. Learn how in this white paper from Stonefly.

automation data center tools  Critical Data The first step in developing a tiered data storage strategy is to examine the types of information you store and the time required to restore the different data classes to full operation in the event of a disaster. Learn how in this white paper from Stonefly. Read More

The Path to Healthy Data Governance


Many companies are finally treating their data with all the necessary data quality processes, but they also need to align their data with a more complex corporate view. A framework of policies concerning its management and usage will help exploit the data’s usefulness. TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement.

automation data center tools  Path to Healthy Data Governance This article is based on the presentation, “From Data Quality to Data Governance,” by Jorge García, given at ComputerWorld Technology Insights in Toronto, Canada, on October 4, 2011. Modern organizations recognize that data volumes are increasing. More importantly, they have come to realize that the complexity of processing this data has also grown in exponential ways, and it’s still growing. Many companies are finally treating their data with all the necessary Read More

The Teradata Database and the Intelligent Expansion of the Data Warehouse


In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Garcia looks at the Teradata Data Warehouse in detail, including functionality, distinguishing characteristics, and Teradata's role in the competitive data warehouse space.

automation data center tools  Teradata Database and the Intelligent Expansion of the Data Warehouse In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Read More

Data Management Wish List: IT Is Open to Big Changes


Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and consume the data. In recent years, however, information technology (IT) leaders have focused much more attention on their organizations’ data management platforms and capabilities. Download this white paper to get a better picture of the current data management landscape.

automation data center tools  Management Wish List: IT Is Open to Big Changes Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and consume the data. In recent years, however, information technology (IT) leaders have focused much more attention on their organizations’ data management platforms and capabilities. Download this white paper to get a better picture of the current data management landscape. Read More

Data Migration Best Practices


Large-scale data migrations can be challenging, but with the appropriate planning—and through careful execution of that plan—organizations can greatly reduce the risks and costs associated with these projects. This paper offers a handy checklist of issues to consider before, during, and after migration.

automation data center tools  Migration Best Practices Large-scale data migrations can be challenging, but with the appropriate planning—and through careful execution of that plan—organizations can greatly reduce the risks and costs associated with these projects. This paper offers a handy checklist of issues to consider before, during, and after migration. Read More

Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

automation data center tools  best practices improving performance contact center,best,practices,improving,performance,contact,center,practices improving performance contact center,best improving performance contact center,best practices performance contact center,best practices improving contact center. Read More

Sales Force Automation Buyer's Guide


Sales force automation makes it possible, and you can learn how in the sales force automation buyer's guide.

automation data center tools  Force Automation Buyer's Guide Can you juggle three balls at once? If you can, then you have what it takes to run a successful sales operation . Sales representatives, sales managers, and senior executives all approach sales from different angles. And all three groups have different information requirements and priorities. You'll need timely, up-to-date information in order for all groups to be successful—but how do you achieve this? Sales force automation (SFA) makes it possible, and you can learn Read More

How to Use Data Management Successfully


Find out in the white paper master data management: extracting value from your most important intangible asset.

automation data center tools  to Use Data Management Successfully Did you know that effective master data management (MDM) is a critical component in an efficient, successful business? With the amount of data in a typical organization escalating dramatically, data management has become your most important intangible asset . If you aren't managing your master data effectively, you could be opening the door to a host of problems: Part of your company is doing business with a client or account, but other parts of the company aren't Read More