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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 automation data center guide


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

automation data center guide  center can dramatically increase automation rates and improve the customer experience. It is ideal for self-service applications. Speech is also making inroads in mobile applicationsm, where companies have used speech technologies to make signii cant gains in operations responsiveness and productivity of mobile workers. Advanced Features As agents increasingly move from the coni nes of a high-overhead call center to the comfort of their own homes, virtualization is fast becoming a hot technology trend.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Your Guide to OS Virtualization


Today’s information technology (IT) organizations are dealing with the consequences of exploding infrastructure complexity. At the root of the problem is uncontrolled server sprawl—servers provisioned to support a single application. Organizations that have implemented hardware virtualization have unwittingly created a new problem: operating system (OS) sprawl. IT organizations have to find ways to address this critical challenge—today.

automation data center guide  server management. Virtualization and automation technology is a major advance in enterprise IT infrastructure management. By leveraging the capability of abstracting software and data from the hardware and treating the hardware as a pool of resources, virtualization and automation technology is a key enabler for IT organizations. Virtuozzo is the only virtualization and automation solution that was developed speciically for virtualizing production servers. Virtuozzo allows enterprises to implement Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

automation data center guide  core modules: Sales Force Automation (SFA) , Marketing Management and Customer Support. Each core module is then broken down into the major sub-processes. For example, SFA breaks down into Account Management, Contact Management, Activity Management, Opportunity Management and Sales Forecasting. CALL SCRIPTS Customizable call scripts permit user-defined questions, permissible answers and scoring Ability to categorize call scripts by script type and sub-type Ability to script openings, narratives, Read More

Sales Force Automation Buyer’s Guide


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Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

automation data center guide  that enable increased availability, automation, optimization and integrated management. Solutions that meet the needs of Advanced Buyers can often require extensive IT resources and expertise. Many Advanced Buyers also work at larger enterprises supporting from 2,500 to 10,000 users or more. Product Once you have determined what type of buyer you are, you must focus on your phone system requirements. Whatever your Buyer Type, the phone system you decide to evaluate should include the following must-have Read More

Meet PCI DSS Compliance Requirements for Test Data with Data Masking


Whether you’re working toward your first or your next payment card industry (PCI) data security standard (DSS) audit, you know compliance is measured on a sliding scale. But full compliance can’t be achieved with just one policy or technology. Using data masking, a technology that alters sensitive information while preserving realism, production data can be eliminated from testing and development environments. Learn more.

automation data center guide  PCI DSS Compliance Requirements for Test Data with Data Masking Whether you’re working toward your first or your next payment card industry (PCI) data security standard (DSS) audit, you know compliance is measured on a sliding scale. But full compliance can’t be achieved with just one policy or technology. Using data masking, a technology that alters sensitive information while preserving realism, production data can be eliminated from testing and development environments. Learn more. Read More

Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

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Distilling Data: The Importance of Data Quality in Business Intelligence


As an enterprise’s data grows in volume and complexity, a comprehensive data quality strategy is imperative to providing a reliable business intelligence environment. This article looks at issues in data quality and how they can be addressed.

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Data Migration Management: A Methodology to Sustaining Data Integrity for Going Live and Beyond


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automation data center guide  Migration Management: A Methodology to Sustaining Data Integrity for Going Live and Beyond For many new system deployments, data migration is one of the last priorities. Data migration is often viewed as simply transferring data between systems, yet the business impact can be significant and detrimental to business continuity when proper data management is not applied. By embracing the five phases of a data migration management methodology outlined in this paper, you can deliver a new system with Read More

Get Listed in the 2011 TEC BI Buyer's Guide


Get Listed in the 2011 TEC BI Buyer's Guide

automation data center guide  Listed in the 2011 TEC BI Buyer's Guide Get Listed in the 2011 TEC BI Buyer's Guide Be in the Guide and gain unprecedented exposure in front of qualified BI BUYERS The BI Buyer's Guide will be sent to 17,200 companies that evaluated BI software on the TEC site in the last 12 months. The BI Buyer's Guide will be promoted to 2.2 million TEC members and newsletter subscribers worldwide. The BI Buyer's Guide will be launched at the info360 Conference in March 2011 at the TEC Business Intelligence Pavilion Read More

Aplicor


The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project office, customer support, and an enterprise portal.  

automation data center guide  that includes sales force automation (SFA), marketing automation, project office, customer support, and an enterprise portal. Read More

Backing up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices


This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions to the challenges of protecting distributed business data by establishing a private cloud/enterprise cloud. Learn which best practices can ensure business continuity throughout an organization with a distributed information technology (IT) infrastructure.

automation data center guide  up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions to the challenges of protecting distributed business data by establishing a private cloud/enterprise cloud. Learn which best practices can ensure business continuity throughout an organization with a distributed information Read More

Linked Enterprise Data: Data at the heart of the company


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automation data center guide  Enterprise Data: Data at the heart of the company The data silos of today's business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet make it critical for companies to learn how to manage and extract value from their data. Linked enterprise data (LED) combines the benefits of business intelligence (BI), master data management (MDM), service-oriented architecture (SOA), and search engines to create links among existing data, Read More

Big Data Analytics: Profiling the Use of Analytical Platforms in User Organizations


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automation data center guide  Data Analytics: Profiling the Use of Analytical Platforms in User Organizations While terabytes used to be synonymous with big data warehouses, now it’s petabytes, and the rate of growth in data volumes continues to escalate as organizations seek to store and analyze greater levels of transaction details, as well as Web- and machine-generated data, to gain a better understanding of customer behavior and drivers. This report examines the rise of big data and the use of analytics to mine that data. Read More