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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 automation corporate data center


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

automation corporate data center  Workforce Management | Workforce Automation Corporate | Workforce Automation Asset Management | Workforce Automation Product | Workforce Automation Platform | Workforce Sales Automation | Workforce Automation Suite | Sales Force Automation | Studies Workforce Automation | Effectively Manage Workforce | IC Interaction Center | IC Workforce Automation | IC Workforce Automation Tools | IC Enterprise Workforce Automation | IC Workforce Automation Solutions | IC Workforce Automation Software | IC Workforce

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » automation corporate data center

The Ghost in the Machine: Where Has Process Automation Left the Consumer?


Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?

automation corporate data center  Machine: Where Has Process Automation Left the Consumer? David Clark - June 9, 2006 A Background of Conflict and Malaise There is a growing trend in business circles towards customer advocacy as a means for enterprises to manage customer experience branding. Today's consumers are generally better informed (and in some respects more militant) than their counterparts from fifty years ago, and marketers and customer service representative (CSR) managers are finding it necessary to adapt their strategies to Read More

Should Uniqueness Vouch For Marketing Automation Niche Players?


Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaught of larger packaged suite providers.

automation corporate data center  major motivators for marketing automation and to determine whether they align with the overall CRM and corporate strategies. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

automation corporate data center  areas like sales force automation (SFA), marketing automation, contact center, and help desk applications by providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer Read More

Sales Force Automation Buyer’s Guide


No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of contention. Sales force automation (SFA) solutions come in many flavors, but they don’t all offer the comprehensive SFA functionality you need. Find out how to avoid the pitfalls of choosing SFA software, and get help matching your needs with the right solution for you.

automation corporate data center  Worksheet , Sales Force Automation Application . Introduction No matter how effective your sales staff is, there's always a desire to boost your reps' efficiency and increase their number of sales. And it's not just a manager's concern; most sales reps are all in favor of increased selling because it translates directly into money in their pockets. But how you go about that may become a point of contention. SFA (Sales Force Automation) comes in many flavors. In too many instances, a product is selected Read More

Data Quality Trends and Adoption


While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ efforts to improve operational efficiencies, reduce wasted costs, optimize critical business processes, provide data transparency, and improve customer experiences. Read what DQ purchase and usage trends across UK and US companies reveal about DQ goals and drivers.

automation corporate data center  data quality solution,enterprise information management,enterprise information management strategy,enterprise information management definition,enterprise information management framework,enterprise information management software,data quality maturity,data quality software,open source data quality software,data quality,data quality tools,customer data quality,data quality metrics,data quality management,data quality objectives Read More

Sales Force Automation Buyer's Guide


Sales force automation makes it possible, and you can learn how in the sales force automation buyer's guide.

automation corporate data center  Force Automation Buyer's Guide Can you juggle three balls at once? If you can, then you have what it takes to run a successful sales operation . Sales representatives, sales managers, and senior executives all approach sales from different angles. And all three groups have different information requirements and priorities. You'll need timely, up-to-date information in order for all groups to be successful—but how do you achieve this? Sales force automation (SFA) makes it possible, and you can learn Read More

The Path to Healthy Data Governance


Many companies are finally treating their data with all the necessary data quality processes, but they also need to align their data with a more complex corporate view. A framework of policies concerning its management and usage will help exploit the data’s usefulness. TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement.

automation corporate data center  Path to Healthy Data Governance This article is based on the presentation, “From Data Quality to Data Governance,” by Jorge García, given at ComputerWorld Technology Insights in Toronto, Canada, on October 4, 2011. Modern organizations recognize that data volumes are increasing. More importantly, they have come to realize that the complexity of processing this data has also grown in exponential ways, and it’s still growing. Many companies are finally treating their data with all the necessary Read More

Data Quality: Cost or Profit?


Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.

automation corporate data center  for its CRM process automations and functions. As such they are also entitled to yearly functional improvements. Interface has promised the delivery of additional vertical modules and enhanced features for 2004. Let's stay tuned to see how these enhanced features perform. Read More

Increasing Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management


Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in reality data has become—in some cases—just as valuable as inventory. The solution to most organizational data challenges today is to combine a strong data quality program with a master data management (MDM) program, helping businesses leverage data as an asset.

automation corporate data center   Read More

Master Data Management: Extracting Value from Your Most Important Intangible Asset


In a 2006 SAP survey, 93 percent of respondents experienced data management issues during their most recent projects. The problem: many organizations believe that they are using master data, when in fact what they are relying on is data that is dispersed throughout the enterprise. Discover the importance of master data and how the ideal master data management (MDM) solution can help your business get it under control.

automation corporate data center  Data Management: Extracting Value from Your Most Important Intangible Asset Master Data Management: Extracting Value from Your Most Important Intangible Asset If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Read More

Achieving a Successful Data Migration


The data migration phase can consume up to 40 percent of the budget for an application implementation or upgrade. Without separate metrics for migration, data migration problems can lead an organization to judge the entire project a failure, with the conclusion that the new package or upgrade is faulty--when in fact, the problem lies in the data migration process.

automation corporate data center  a Successful Data Migration Achieving a Successful Data Migration If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Informatica's data migration solution decreases the risk and minimizes the errors inherent in data migration projects. At the same time, our solution reduces the costs of data migration projects by automating processes, improving business-IT collaboration, and incorporating proven best practices. Source : Read More

New Data Protection Strategies


One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased demand for data capacity and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment. Learn about data protection strategies that can help organizations meet these demands while maintaining flat budgets.

automation corporate data center  Data Protection Strategies One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased demand for data capacity and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment. Learn about data protection strategies that can help organizations meet these demands while maintaining flat budgets. Read More

Addressing the Complexities of Remote Data Protection


As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer extensive data protection and recovery solutions for remote offices.

automation corporate data center  protect their brand; and automation to help optimize their business, reduce the cost of operations and deliver new services more rapidly. Unlike IT-centric service management, Tivoli software delivers a common foundation for managing, integrating and aligning both business and technology requirements. Tivoli software is designed to quickly address an organization's most pressing service management needs and help proactively respond to changing business demands. The Tivoli portfolio is backed by Read More

Big Data Comes of Age: Shifting to a Real-time Data Platform


New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving way to purpose-built platforms more capable of meeting the real-time needs of more demanding end users and the opportunities presented by big data. Read this white paper to learn more about the significant strategy shifts underway to transform traditional data ecosystems by creating a unified view of the data terrain necessary to support big data and the real-time needs of innovative companies.

automation corporate data center  big data,innovation,data management,data platforms,data ecosystems Read More