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ERP for Services (Non-manufacturing)
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Documents related to » automating event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

automating event resolution  application for creating and automating social ad campaigns. Social.com, Radian6, and Buddy Media together make the aforementioned Marketing Cloud. The advertising capabilities come from the Brighter Option acquisition Buddy Media made a few months before salesforce.com acquired it. The social ad buying tool by Brighter Option has been integrated in Buddy Media for a while, but salesforce.com has since worked on and developed new features. I think that a next functional frontier for salesforce.com could Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

automating event resolution  solution would focus on automating the human activities and gaining operational efficiencies by making the human participants more efficient. Some of the key features required for human-centric processes are good  task management , role-based  dashboards ,  delegation , and  collaboration  capabilities. To that end, Savvion’s  data visualization  capabilities are intuitive and easy to use for business users. In addition to dashboards and reports, other key visualization tools are the process Read More...
Enterprise Applications Battlefield Mid-Year Scoreboard Part 3: IBM
IBM still needs to convince users that it is nimble enough to handle the smaller projects prevalent in today’s cost-conscious market, which may be a concern

automating event resolution  on trading relationships and automating interactions using a combination of modules including the CrossWorlds process engine, an LDAP server, and the Web services gateway, forming an interesting approach to dealing with several Web service issues such as security and the differences in service consumer and generator protocols while exposing internal Web services to trading partners. WebSphere therefore gives IBM the worldwide domination of the market for enterprise computing in large enterprises, with Read More...
Zooming into the Clothing Retailer Conundrum
If retailers in the vertical market of fashion apparel do not constantly refresh their presentation and assortment for consumers, they run the risk of being

automating event resolution  delivery to the retailer, automating the NPDI processes and data gathering across companies to reduce time-to-market and increase launch success rates. Eqos Product Information Management (PIM) —facilitates the synchronization of information both internally and externally via a centralized repository of product data and graphics information (see The Role of PIM and PLM in the Product Information Supply Chain: Where is Your Link? ). This repository is the foundation of information on quality, and Read More...
Vendor Shootout for ERP
Established in 2007, the Vendor Shootout™ for ERP is a leading enterprise resource planning (ERP) software evaluation, comparison, and selection event

automating event resolution  Shootout for ERP Established in 2007, the Vendor Shootout™ for ERP is a leading enterprise resource planning (ERP) software evaluation, comparison, and selection event. Geared toward ERP selection teams and decision makers for companies with manufacturing and/or distribution requirements, this event is ideal for businesses who are budgeting for or are currently evaluating an ERP software upgrade or replacement. Moderated by Technology Evaluation Centers, the Vendor Shootout™ for ERP has served Read More...
The Importance of Component Event Management in a PLM Strategy
Component event management promises an answer. Component event management is a methodology to systematically detect and resolve component events in the most

automating event resolution  Importance of Component Event Management in a PLM Strategy The Importance of Component Event Management in a PLM Strategy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. IHS Acquires PCNAlert . Component Event Management encompasses all of the change management events surrounding components such as parametric changes, physical changes and chemical composition changes. These component changes have a direct impact on metrics such as Read More...
Microsoft Analyst Event Part One: What’s New for Fall 2012
The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where

automating event resolution  Analyst Event Part One: What’s New for Fall 2012 The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where Windows 8 and Surface were all the rage. Windows 8 is about the following three features: Performing tasks with fewer clicks -- the “tiles” (formerly called the “Metro” look-and-feel) are updated in real time, whereas on, say, the Apple iPad one must invoke one app at a time for Read More...
Fujitsu Poised to (Inter)Stage Glovia''s Comeback Part One: Event Summary
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu''s Interstage

automating event resolution  Poised to (Inter)Stage Glovia''s Comeback Part One: Event Summary Event Summary Glovia International whose capabilities seem to be far greater than its recognition in the global enterprise applications market (largely due to a number of ownership and name changes throughout its history) seems to have finally gotten its ducks in a row, and is now poised for a noticeable return, backed up by a resplendent and committed parent company. In October 2003, a leading provider of extended ERP solutions for Read More...
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

automating event resolution  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More...
Don’t Wait to Automate: Achieve Immediate Cost, Productivity, and Security Benefits by Automating IT Management.
Manual IT management can create significant problems with service and control for small- to medium-sized businesses, and add worrisome operational and resource

automating event resolution  and Security Benefits by Automating IT Management. Manual IT management can create significant problems with service and control for small- to medium-sized businesses, and add worrisome operational and resource costs. However, automated IT systems can significantly reduce and even eliminate many of these problems. Automate your IT systems now to increase security, provide users with better service, and lower your total cost of ownership (TCO). Read More...
Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing

automating event resolution  Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact Event Summary It appears that the federal market''s hunger for enterprise resource planning (ERP) systems will not subside any time soon. Namely, driven by system consolidation at the Department of Homeland Security and Administration management mandates, the federal market for ERP products and services will hit $7.7 billion (USD) in fiscal 2009, a 37 percent increase over fiscal 2004 Read More...
The Practical Realities of Automating ETO Business Processes
Today, engineer-to-order (ETO) manufacturers—also known as project-based manufacturers—experience significant market pressure across their sales, engineering

automating event resolution  Practical Realities of Automating ETO Business Processes The Practical Realities of Automating ETO Business Processes If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. RuleStream addresses the unique challenges of engineer-to-order (ETO) manufacturers with a comprehensive approach spanning sales, engineering and manufacturing. By capturing engineering knowledge and using it to automate key business processes across the enterprise, Read More...
December 2012 Boston Analyst Roadshow Snapshot
I am glad I was among the analysts invited to the traditional December analyst roadshow, which takes place in the beautiful city of Boston, by the event

automating event resolution  2012 Boston Analyst Roadshow Snapshot I am glad I was among the analysts invited to the traditional December analyst roadshow, which takes place in the beautiful city of Boston, by the event organizer, Judith Rothrock, the energetic and vibrant president of JRocket Marketing. In this event, several software vendors announce their latest software offerings and convene with analysts for friendly and informal discussions. The 2012 event hosted two ambitious business software vendors—the UNIT4 and Read More...

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