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ERP for Services (Non-manufacturing)
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Documents related to » automating event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

automating event resolution  Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Model , Meeting Event Resolution , Detect Individual Events , Single-event Resolution , Just-in-time Event Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

automating event resolution  solution would focus on automating the human activities and gaining operational efficiencies by making the human participants more efficient. Some of the key features required for human-centric processes are good  task management , role-based  dashboards ,  delegation , and  collaboration  capabilities. To that end, Savvion’s  data visualization  capabilities are intuitive and easy to use for business users. In addition to dashboards and reports, other key visualization tools are the process Read More...
Enterprise Applications Battlefield Mid-Year Scoreboard Part 3: IBM
IBM still needs to convince users that it is nimble enough to handle the smaller projects prevalent in today’s cost-conscious market, which may be a concern

automating event resolution  on trading relationships and automating interactions using a combination of modules including the CrossWorlds process engine, an LDAP server, and the Web services gateway, forming an interesting approach to dealing with several Web service issues such as security and the differences in service consumer and generator protocols while exposing internal Web services to trading partners. WebSphere therefore gives IBM the worldwide domination of the market for enterprise computing in large enterprises, with Read More...
The Alignment-focused Organization
To close the gap between strategy, risk, and execution, companies need to build strategic alignment across all aspects of the business. Learn how your company

automating event resolution  products are useful for automating data capture and getting it into a data warehouse, but not for adding anecdotal information. And using spreadsheets to perform the frequent complex analyses and reporting required for effective strategy management is simply not scalable or efficient enough to be sustainable. Strategy management solutions need to expand what should be included in the repository of performance-related information and provide built-in analytics for both casual and power users. For example, Read More...
The Alignment-focused Organization: Bridging the Gap between Strategy and Execution
Aligning your business plans with your method of execution requires more than a peek at financial metrics. Initiatives, tasks, people, and metrics must be

automating event resolution  products are useful for automating data capture and getting it into a data warehouse, but not for adding anecdotal information. And using spreadsheets to perform the frequent complex analyses and reporting required for effective strategy management is simply not scalable or efficient enough to be sustainable. Strategy management solutions need to expand what should be included in the repository of performance-related information and provide built-in analytics for both casual and power users. For example, Read More...
The Importance of Component Event Management in a PLM Strategy
Component event management promises an answer. Component event management is a methodology to systematically detect and resolve component events in the most

automating event resolution  Importance of Component Event Management in a PLM Strategy The Importance of Component Event Management in a PLM Strategy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. IHS Acquires PCNAlert . Component Event Management encompasses all of the change management events surrounding components such as parametric changes, physical changes and chemical composition changes. These component changes have a direct impact on metrics such as Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

automating event resolution   Read More...
Supply Chain Event Management RFI/RFP Template
Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology

automating event resolution  Chain Event Management RFI/RFP Template The Supply Chain Event Management RFI/RFP Template lists and describes 83 features and functions found in Supply Chain Event Management software solutions. This Supply Chain Event Management Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Supply Chain Event Management software selection projects. Features and functions included in this Supply Chain Event Management Template: Monitor and Resolve Read More...
The 11th Vendor Shootout for ERP: Observations - Part 2
Part 1 of this blog series talked about my attendance of the 11th Vendor ShootoutTM for ERP event, which took place in Boston in mid-August 2011. I was able to

automating event resolution  11th Vendor Shootout for ERP: Observations - Part 2 Part 1 of this blog series talked about my attendance of  the 11 th Vendor Shootout TM for ERP event , which took place in Boston in mid-August 2011. I was able to experience this co-opetitive gathering of eight solution providers and several dozen end users seeking new solutions first-hand as a neutral (and yet very active) observer (for the inner workings of the event, see my article Demystifying Vendor Shootout for ERP events ). My blog post Read More...
The Case for Automating Tax Fulfillment
Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full

automating event resolution  Case for Automating Tax Fulfillment Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full automation of the tax compliance process. Learn more. Read More...
December 2012 Boston Analyst Roadshow Snapshot
I am glad I was among the analysts invited to the traditional December analyst roadshow, which takes place in the beautiful city of Boston, by the event

automating event resolution  2012 Boston Analyst Roadshow Snapshot I am glad I was among the analysts invited to the traditional December analyst roadshow, which takes place in the beautiful city of Boston, by the event organizer, Judith Rothrock, the energetic and vibrant president of JRocket Marketing. In this event, several software vendors announce their latest software offerings and convene with analysts for friendly and informal discussions. The 2012 event hosted two ambitious business software vendors—the UNIT4 and Read More...
Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


automating event resolution  Analyst Event Part Two: Dynamics Offerings for ERP and CRM I recently attended the Microsoft Dynamics Fall Analyst Event (FAE) 2012 in Washington state, which started with a tour of a local Microsoft Store (see Part 1 of this blog series,  Microsoft Analyst Event Part One: What’s New for Fall 2012 ). At the company’s Redmond, WA Microsoft headquarters, Kirill Tatarinov, President of the  Microsoft Business Solutions Division (MBS) , gave us the 2012 year-end review. One major point that Read More...
Boston Grape Escape 2010: Vendor’s Announcements Review
Recently, I attended the Grape Escape analyst event in Boston. This was the 10th annual meeting organized by Judith Rothrock’s marketing company to present her

automating event resolution  Grape Escape 2010: Vendor’s Announcements Review Recently, I attended the Grape Escape analyst event in Boston. This was the 10th annual meeting organized by Judith Rothrock’s marketing company to present her clients and announce some news. I had the opportunity to listen and informally talk to software vendors, their clients, and industry analysts in addition to three one-on-one briefings with top managers from UNIT4, SYSPRO, and Meridian Systems. UNIT4 Known for its unique “embracing Read More...
Managing the Aches and Pains of Long Cycle Times: Automating Controls for Pharmaceutical Manufacturers
One of the biggest challenges (or business pain points) for pharmaceutical manufacturers (or life sciences companies) is the long cycles that are required for

automating event resolution  of Long Cycle Times: Automating Controls for Pharmaceutical Manufacturers One of the biggest challenges (or business pain points) for pharmaceutical manufacturers (or life sciences companies) is the long cycles that are required for research and development (R&D) and product approval. This is particularly a challenge for manufacturers of generic drugs, for which cycle times can average 20 months or more (and the full time-to-market period upwards of 12 years). Why are long cycles a problem? Simply put, Read More...
Rewrite or Wrap-Around Old Software? Part One: Event Summary
Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support

automating event resolution  or Wrap-Around Old Software? Part One: Event Summary Event Summary There is a small group of vendors with brave and fresh ideas, which are by no means the prerogative of the biggest and the richest. This group has chosen to rewrite their applications on a new, possibly future-proof application framework. The intent of these visionary vendors is to address the ever increasing market awareness of the following facts: That almost every business changes and that software must change with the business Read More...

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