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ERP for Services (Non-manufacturing) ICS
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » automating event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

automating event resolution itsm  Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Model , Meeting Event Resolution , Detect Individual Events , Single-event Resolution , Just-in-time Event Read More...
ERP Vendor Shootout - Redefining the “Shootout” Stereotype
I’m often asked about the “Vendor Shootout” event that appears on the TEC website and marketing calendar.While the term ‘shootout’ may conjure up images of

automating event resolution itsm  Vendor Shootout - Redefining the “Shootout” Stereotype I’m often asked about the “ Vendor Shootout ” event that appears on the TEC website and marketing calendar. While the term ‘shootout’ may conjure up images of a Wild West scenario - vigilante cowboys taking shots at each other from the shattered windows and tumbleweed strewn, empty streets of a deserted Midwest town - a group of likeminded ERP Value Added Resellers (VARs) in the mid to south East USA are redefining it. A little Read More...
Lockout/Tagout (LOTO): Automating the Process
The main purpose of lockout/tagout (LOTO) procedures is to prevent accidents, save lives, and protect equipment from extensive damage. But it’s important that

automating event resolution itsm  Tagout (LOTO): Automating the Process The main purpose of lockout/tagout (LOTO) procedures is to prevent accidents, save lives, and protect equipment from extensive damage. But it’s important that these procedures don’t become routine—in fact, you should consider how you can improve work safety to prevent errors and eliminate accidents. Learn how an automated lockout and tag out solution can help improve processes, and provide business and financial benefits. Read More...
Automating Processes: Plucking the Low-hanging Fruit of Process Management
To many managers, the words “business process management” (BPM) conjure up images of complexity@months of planning, meetings, and more meetings. While BPM can

automating event resolution itsm  Processes: Plucking the Low-hanging Fruit of Process Management To many managers, the words “business process management” (BPM) conjure up images of complexity—months of planning, meetings, and more meetings. While BPM can be complex, it needn’t be. You can move quickly to implement process automation for your company. Learn what to consider and act on as you contemplate how to automate your business processes and increase competitive advantage and customer loyalty. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

automating event resolution itsm  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

automating event resolution itsm  -Thriving on Encompassing Complexity Part One: Event Summary Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies recently selected the Encompix ERP system within a thirty-day time bracket. Encompix, which has a Read More...
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic

automating event resolution itsm  Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary Event Summary The tremors, earthquakes, and similar tectonic activities in the lower-end of the enterprise applications market will not seemingly end soon, but some massive mountainous regions la Andes or the Alps seem to be forming. One would inevitably be Microsoft Business Solutions ( MBS ), following two major, well-publicized acquisitions in the early 2000s (see Microsoft Keeps on Rounding up Its Read More...
Emptoris
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg

automating event resolution itsm  Procures Zeborg''s Spend Management Expertise Part one: Event Summary Event Summary The evolving supplier relationship management (SRM) market and its ever-evolving or emerging constituent parts like e-procurement, strategic sourcing, spend analysis and so on have lately shown great opportunities to the pure-play SRM vendors with genuine value prepositions. These have been seen in increased user awareness and adoption, certain venture capital investments in these days of scarce capital outside Read More...
Automated Operations: Five Benefits for Your Organization
Automating computer operations can bring many benefits to your organization''s IT management, such as cost reduction, and increases in productivity, availability

automating event resolution itsm  Benefits for Your Organization Automating computer operations can bring many benefits to your organization''s IT management, such as cost reduction, and increases in productivity, availability, reliability, and performance, as well as improved service to end-users. However, implementing automation comes with potential issues—read this white paper to learn more about the benefits and challenges of operations automation solutions, and see tips for understanding, anticipating, and dealing with potential Read More...
Automating & Archiving the Medical Health Record at King Saud University Hospitals
Using start-of-the-art solution based on OpenText Enterprise suite and Microsoft SharePoint, alfanar IT developed and deployed an automated patient electronic

automating event resolution itsm  & Archiving the Medical Health Record at King Saud University Hospitals Using start-of-the-art solution based on OpenText Enterprise suite and Microsoft SharePoint, alfanar IT developed and deployed an automated patient electronic medical record (EMR) system for King Khaled University Hospital and King Abdul-Aziz University Hospital, two major healthcare facilities in Saudi Arabia, replacing the legacy system of physical patient files. Read about the automated capabilities of this EMR system. Read More...
Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

automating event resolution itsm  - the Information Management Event of the Year -- March 21-24 in Washington, DC Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC Looking for ways to improve your company''s business processes, collaboration, knowledge sharing, and decision making? Learn how at the info360 Conference and Expo , March 21-24 in Washington, DC. Register now and pay nothing. Learn about the latest solutions from scores of software and hardware vendors and service providers. And Read More...
TEC Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it will be moderating the

automating event resolution itsm  Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout TEC Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout The VAR community hosts the ERP Vendor Shootout™ in Dallas, Texas, from October 6 to 7, 2010 Montreal, QC, September 16, 2010 —Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it will be moderating the 8th ERP Vendor Shootout this coming October 16 and 17, 2010, in Read More...
Moxie
Omnivex Moxie is a complete software solution designed for managing digital signage networks and able to handle rich content, high-resolution media, real

automating event resolution itsm   Read More...
Experience Montreal While at the TEC Vendor Challenge
If you’re attending the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help.From now until the event date in mid

automating event resolution itsm  Montreal While at the TEC Vendor Challenge If you’re attending the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help. From now until the event date in mid-September, I will be posting suggestions of places to visit during your stay. The selections are based on my personal opinion of the best sights to see, exhibits to check out, places to eat, and lounges/bars to help you unwind after a long day. I’m sure you’ve all heard that Montreal is Read More...
Preventing Data Corruption in the Event of an Extended Power Outage
Despite advances in technology, power outages continue to be a major cause of PC and server downtime. Protecting computers with uninterruptible power supply

automating event resolution itsm  Data Corruption in the Event of an Extended Power Outage Despite advances in technology, power outages continue to be a major cause of PC and server downtime. Protecting computers with uninterruptible power supply (UPS) hardware is part of a total solution, but power management software is also needed to prevent data corruption after extended power outages. Learn about the various software configurations you can implement and the best practices that can help you ensure uptime. Read More...

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