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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

automatic call distribution acd  Contact Center Capabilities Advanced Automatic Contact Distribution (ACD) Skills-based routing Interactive Voice Response (IVR) Web and Email integration Remote agent (work at home) capability Queue management Quality Control Contact Reporting Systems Call Monitoring Systems Manager Desktop systems Contact recording systems Converged voice/data networking Bottom Line: Calculating return on a contact center investment Summary 2005 Zeacom Limited. All copyright, other intellectual property and information Read More

ERP for Distribution Industries
Enterprise resource planning (ERP)—distribution software is designed for companies in the distribution and logistics industries. Traditional distribution businesses focus on moving goods t...
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Documents related to » automatic call distribution acd


Checklist: Adding Up the Return on IP Telephony Investments
Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI).

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Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

automatic call distribution acd  center features such as automatic call distribution (ACD) , interactive voice response (IVR) , computer-telephony integration (CTI) and outbound dialing Mobility features such as find me/follow me and remote extensions System administration features such as operator console and real-time monitoring Multisite management Unified messaging (and perhaps other unified communications [UC] features) Conference bridge setup and management 73 percent of buyers did not notice any major difference in the basic Read More
SMB Phone Systems Buyer’s Guide
If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must

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How TOC Distribution Increases Profits
In a supply chain managed according to the theory of constraints (TOC), it is clear that there are so many common improvements that virtually all companies will

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Infor Distribution FACTS
Delivering innovative features and functionality, Infor ERP FACTS is a proven distribution-based software package that enables customers to streamline

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The Five Keys to World-class Distribution
When looking at extended enterprise resource planning (ERP), supply chain management (SCM), or customer relationship management (CRM) solutions, some companies

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Call Pro CRM


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The Seven Deadly Sins of Distribution Expense Control
For most distribution companies, managing operating expenses has a far bigger impact on the business than simply pouring more revenue into the top of the funnel

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Sage ERP X3 v.6 for Distribution Enterprise Resource Planning Certification Report
Sage ERP X3 v.6 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The

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How Retailers are Answering the Call of Mobile Shopping
Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

automatic call distribution acd  Retailers are Answering the Call of Mobile Shopping How Retailers are Answering the Call of Mobile Shopping Mobile shopping is the next giant wave in retailing, but are you positioned to get your fair share of the dollars? Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile. You'll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and Read More
Rootstock to Expand into Distribution
Rootstock Software, provider of cloud manufacturing and supply chain applications, has announced a suite of apps for distribution businesses to be delivered on

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The Growing Role of Technology in Food Distribution
Companies in the food distribution industry are well aware of the complicated nature of their business and their razor-thin margins. While your business

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ERP for Distribution Industries
Enterprise resource planning (ERP)@distribution software is designed for companies in the distribution and logistics industries. Traditional distribution

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Commsoft Technologies Fidelio (v.6) for ERP for Distribution Certification Report
The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP

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