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Documents related to » automated managed service pop


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

AUTOMATED MANAGED SERVICE POP: in driving service productization. Automated collection of time and expense, centralized knowledge management, and team collaboration infrastructure can support an effort to institutionalize service productization. Data matters - collecting and analyzing project cost and billable hour allocations on past projects will lead to confidence and proof points when establishing standard pricing for a particular service offering. Further, regular reporting of project profitability can be leveraged to validate
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

AUTOMATED MANAGED SERVICE POP: leading provider of real-time, automated customer feedback solutions weighed in today with the following point of view on how service companies can weather a recession. What not to do during a recession Do not follow the cost-cutting crowd (e.g. those who cut not only “corporate fat” but also “muscle”). Of course, now is the time to be frugal, but be frugal in areas that don’t touch the customer. Forget what everyone else is doing. Now is not the time to follow the masses. Now is the time to
8/3/2009 3:20:00 PM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

AUTOMATED MANAGED SERVICE POP: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

IFS Wins in Field Service Management » The TEC Blog
not least, IFS has automated integration to Pepsi Cola North America for supporting national accounts, and also has automated the product configuration and site preparation process. Ericsson Ditches SAP for IFS More recently, IFS announced that Ericsson , a leading provider of communications technology and services, has chosen IFS Metrix Service Management to support business-critical processes in its  Hardware Services business unit . The contract includes services, software licenses, and maintenance,

AUTOMATED MANAGED SERVICE POP: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

AUTOMATED MANAGED SERVICE POP: SAP, roi, saas, software as a service, marketing roi, roi calculator, saas software, asp saas, roi calculation, saas service, calculate roi, roi formula, saas model, saas crm, saas software as a service, erp saas, roi analysis, roi software, saas business, advertising roi, calculating roi, how to calculate roi, measuring roi, saas companies, microsoft saas, project roi, saas application, saas market, saas platform, saas security, saas solutions, what is saas, roi model, roi tool, saas applications, saas architecture, saas sales, tco roi, crm roi, erp roi.
4/27/2010 4:12:00 PM

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog
information transfers to an automated workflow in VSM developed by the customer, who makes decisions based on the skills, parts, equipment, and certifications required, matched with the tech’s geographic location and workload. (Note that VServiceManagement enables customers to develop these workflows without requiring custom programming services or heavy IT involvement—this particular customer in the home services business has created dozens of workflows to streamline service management functions.)

AUTOMATED MANAGED SERVICE POP: CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013

International Trade Logistics Challenge Automated Global E-Trading
The Internet has enabled a networked world, a communication infrastructure, and emerging enterprise applications, which have opened the door for international trade in earnest. But not many applications really offer multi-enterprise services and software to automate the transportation and Internet-based logistics management needs of a global trading network.

AUTOMATED MANAGED SERVICE POP: International Trade Logistics Challenge Automated Global E-Trading International Trade Logistics Challenge Automated Global E-Trading P.J. Jakovljevic - September 11, 2004 Read Comments Introduction Communications and transportation networks improved so dramatically over the last few decades, that even faraway regions and nations around the globe are now within the reach of a mere Internet connection. As a result, companies have jumped into international markets and outsourced their manufacturing and
9/11/2004

Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

AUTOMATED MANAGED SERVICE POP: top software service companies, top, software, service, companies, software service companies, top service companies, top software companies, top software service..
10/5/2010 9:01:00 AM

Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

AUTOMATED MANAGED SERVICE POP: price, model, implementation, vendor, maintenance, service, fees, software as a services, SaaS, independent software vendors, ISV, third-party.
12/22/2005

Business Process Overview: Service Management
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers.

AUTOMATED MANAGED SERVICE POP:
11/16/2006 2:22:00 PM

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

AUTOMATED MANAGED SERVICE POP:
6/8/2007 11:22:00 AM


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