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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 attrition rates


InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

attrition rates  handling time (AHT), and attrition rates, as well as increases the first-call resolution rate (FCRR) and improves the customer experience. In addition, marketers can ensure that their collaterals are always current. Once marketers conceive and release a new campaign, they can monitor how many sales reps have been taking the training courses related to that campaign on their dashboards. In the case of low sales performance, they can see whether the results are affected by an insufficient number of sales

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Transportation Management Systems

Transportation management systems should provide the basic components of a shared information system to support collaboration, rates, routes, roles, transaction sets, documents, and information exchanged to facilitate the booking, execution, and settlement of transportation movements. 

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Why Your Organization Needs Succession Planning


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CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change)


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Red Hat’s Linux Domination Weakens


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The Importance of Setting Up an Origin Management Program


Management of free trade agreements (FTAs) and related origin issues has never been as important for businesses as it is today. Why? Primarily because it provides a competitive advantage through lower duty rates, and allows manufacturers to keep up with the competition. A strategic approach towards FTAs optimizes global supply chain operations and allows businesses to enter new

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The DNA of Collections Success


Business-as-usual when it comes to collections efforts no longer works well. Household debt is growing, debt delinquency rates are higher than before the global financial crisis in 2009, customer contact and collection is getting increasingly harder, and there are operational challenges on top of everything. At a time when everyone’s collection volumes are up and your business is competing with other creditors for your customers’ limited resources, you need to look for innovative strategies that will ensure efficiency and success in your collections area.

Genesys has developed an approach designed to optimize your collections organization's processes. This approach, "The DNA of Collections Success", detailed in this whitepaper, allows an organization to be able to break a transformation project into bite-sized chunks. Read on to learn about this strategy for achieving an increase in calls answered, penetration rate, and promises to pay.

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