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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

attrition rates  handling time (AHT), and attrition rates, as well as increases the first-call resolution rate (FCRR) and improves the customer experience. In addition, marketers can ensure that their collaterals are always current. Once marketers conceive and release a new campaign, they can monitor how many sales reps have been taking the training courses related to that campaign on their dashboards. In the case of low sales performance, they can see whether the results are affected by an insufficient number of sales Read More

Transportation Management Systems
Transportation management systems should provide the basic components of a shared information system to support collaboration, rates, routes, roles, transaction sets, documents, and information exc...
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Documents related to » attrition rates


E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

attrition rates  engender loyalty and minimize attrition. Improve support of distributors - Make improvements both in terms of giving them better access to product information and directing business to them. Increase the Customer Service Department's time for higher value added activities - The majority of time was spent answering questions related to order status, product inquiries, and pricing information-for customers as well as for sales personnel in the field. Solution    The H.B. Fuller Store ( Read More
Andersen Consulting to Grab a Piece of the Internet Pie
Andersen Consulting has announced plans to deploy $1 billion of its privately-held wealth for the purpose of providing venture capital to Internet start-ups.

attrition rates  has resulted in lower attrition rates. It is unclear just how investment returns will be distributed among its employees, but Andersen should consider offering some portion to its legion of talented though less experienced consultants to keep and cultivate them. User Recommendations Probably the most important criterion to consider when choosing a service provider is the competence of its staff. Consulting firms often use the expertise of a few individuals to represent the qualifications of their Read More
Beware of Vendors Bearing Solutions
Hype has been a major factor in the recent downfall of some of the enterprise application industry's most illustrious players. This article presents some very

attrition rates  and services teams. If attrition is high, there are likely problems. Make absolutely sure that you go to a user group meeting and don't let the vendor restrict your movements. If they try to control your access to other customers, they have something to hide. There are certainly vendors who have great products and services that don't oversell and overmarket. They have happy customers who have been more successful since implementing those vendors' products. But ironically, those vendors are often not Read More
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

attrition rates  not immune to customer attrition, especially in the time of contract renewals . Aleks said: “The cost of renewing a customer is significantly lower than the cost of signing up a new customer. If your churn rate is high, no matter how successful your sales and marketing organization is, you will never be able to achieve a significant growth unless you add new customers on top of renewing your existing customers. To minimize churn rates, you need to ensure that existing customers see a good value in your Read More
USWEB Weaves Great Quarter, turns up the heat in the Market Place
USWEB/CKS has announced it fourth quarter results. Its performance is on the money, and continues to drive forward as it goes through expansion by mergers and

attrition rates  be aware of the attrition rate of the partner, in what areas, capabilities of the replacements and training provided by the SP. The size of the company will obviously matter - 25% of a small company, where the attrition is among senior and experienced personnel would be especially painful, is far more significant than 25% of a large company. Quality of delivery can be impacted depending on whether the vendor is technology agnostic, such as USWEB/CKS, or not. Technology agnosticism is a term that Read More
Red Hat’s Linux Domination Weakens
Red Hat still controls the Linux market, but now it’s getting some competition from SuSE, Caldera, and TurboLinux.

attrition rates  Hat’s Linux Domination Weakens Red Hat's Linux Domination Weakens R. Krause - September 13, 2000 Event Summary According to recently figures from IDC, Red Hat was still the #1 distributor of the Linux operating system in 1999 by a wide margin, with a 48% share of the copies shipped. Trailing Red Hat were German vendor SuSE with a 15% share, and Caldera Systems and TurboLinux with 10% each. (See Figure 1) Bringing up the rear were MandrakeSoft (4%) and Corel (1%). Figure 1. A potential area of concern Read More
Intuit and LinkedIn Team Up to Help Small Businesses Find Talent
Per Intuit’s most recent Small Business Employment Index, the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire

attrition rates  and LinkedIn Team Up to Help Small Businesses Find Talent Per Intuit ’s most recent  Small Business Employment Index , the employment rate is gradually improving. Intuit and LinkedIn have agreed to host the first “Hire Smart” event for small businesses looking to hire their first employees. This  free event at Intuit’s HQ  in Mountain View, California, is slated for April 27, 2013. After attending a number of practical sessions, event attendees will walk away with: Expert advice from Read More
Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers
The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as

attrition rates  knowledge capital. Natural employee attrition, such as departures or layoffs, inevitable retirement, and the brain drain are contributing to an exodus of knowledge. Canadian manufacturers should introduce efficient and effective knowledge management strategies across the enterprise before it's too late. By creating a repository of knowledge capital, Canadian manufacturers can increase productivity by leveraging past discoveries, maintaining competitive advantage, and improving customer service. LOSS OF Read More
Supply Chain Economy
The US Labor Department reported an increase in jobs in June and July ... but the manufacturing industry cut jobs for a third month in a row. We are moving

attrition rates  Chain Economy Introduction Energy prices ... the Fed raising interest rates ... loss of manufacturing jobs ... addition of service jobs ... China ... changing demographics, etc.—these all play into the supply chain economic model. We decided to have speakers at our annual event that could discuss these issues and put them in context. But last week the Bureau of Labor Statistics published their August numbers and we thought we should write something for this week's magazine. Job count is up—but Read More
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

attrition rates  Is Interconnect Billing? Advanced VoIP (Pvt.) Limited (AVPL) is a well known global billing and OSS vendor that offers core-to-edge solutions capable enough to cater billing needs for your business model. It provides scalable and cost effective solutions that add value to your company and reduce overall operating expenses. Source : AdvancedVoIP Resources Related to What Is Interconnect Billing? : Voice over Internet Protocol (VoIP) (Wikipedia) What Is Interconnect Billing? Interconnect Billing is Read More
Netsuite’s Resilient Subscriber Base
With the success of software-as-a-service (SaaS)-based vendors, more applications are being accessed over the Web. Applications once considered too proprietary

attrition rates  Resilient Subscriber Base With the success of software-as-a-service (SaaS)-based vendors, more applications are being accessed over the Web. Applications once considered too proprietary or mission-critical for SaaS, such as enterprise resource planning (ERP), are now being delivered as services. After seeing the increasing rates of SaaS adoption, Nucleus Research decided to examine the user base of SaaS vendor NetSuite. Find out what they learned. Read More
Sabrix
Sabrix, Inc. is a leading provider of transaction tax management forcompanies of all sizes, enabling finance, tax, and IT professionals to achieveaccurate

attrition rates  Sabrix, Inc. is a leading provider of transaction tax management for companies of all sizes, enabling finance, tax, and IT professionals to achieve accurate, timely, and cost-effective compliance for sales tax, use tax, Value Added Tax (VAT), excise tax and industry-specific taxes and fees. The Sabrix Solution combines the Sabrix Application Suite software for sales tax, use tax and value-added tax automation with Sabrix Tax Research, delivering SAS 70 certified tax rates and rules for the U.S. and Read More
How to Improve Distribution Operation Productivity
Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution

attrition rates   Read More

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