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Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.

Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.

Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.

Documents related to » assessment guide for customer support

Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT:
8/3/2009 3:22:00 PM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT: BP Logix, document management software, document management workflow, electronic document management, workflow software, document workflow software, document management systems, document management, workflow software solutions, document management solutions, document management solution, bpm solutions, bpm solution, bpm systems, workflows software, workflow document management software, document management vendors, web based document management, enterprise document management, bpm software, document imaging management, document records management, bpm management, bpm workflow, bpm, document .
3/23/2010 11:40:00 AM

Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT: BP Logix, document management, document management workflow, electronic document management, document management systems, document management solutions, document management solution, bpm solutions, document management software, bpm solution, bpm systems, bpm management, workflow management systems, workflow management, document management vendors, web based document management, document records management, enterprise document management, document imaging management, bpm software, workflow process management, bpm, document management system, business document management, electronic document .
3/23/2010 11:45:00 AM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT:
4/29/2005 9:33:00 AM

What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT: software support and maintenance, enterprise applications, information technology, IT, maintenance fees, software upgrades, scalability, enterprise platforms, service-oriented architecture, SOA, customization, functionality, custom code, customized support, technical support, support hotlines, service-level agreements, SLA, fixes and patches, multi-tiered escalation process, IT risk.
4/2/2007

True Digital Dashboards and Support Strategic Effectiveness
Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They can drive strategic effectiveness, but only if the true meaning of digital dashboard is understood, and if the person responsible for maintaining the dashboard knows the business rules of the organization.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT:
2/14/2006 11:16:00 AM

A Made2Manage Systems Customer Profile: The Story of Chemtech Plastics Inc.
Chemtech, a plastics injection molder, experienced doubled sales, achieved a 99.7 percent on-time delivery rate, and generated time savings and process efficiencies after implementing DTR Plastics ERP. In fact, after running this application for seven years, they were winning new clients as a result of being able to handle more demanding orders, and provide more comprehensive documentation.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT:
8/25/2006 12:06:00 PM

How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT:
9/5/2007 4:01:00 PM

How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT: enterprise resource planning, ERP, support and maintenance, S&M, functionality, service-oriented architecture, SOA, human capital management, HCM, information technology, IT, enhancement packages, upgrades, support contracts.
4/27/2007

Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT: best-in-class customer relationship management, cross-channel customer loyalty, best-in-class cusotmer experience management, retail crm best practices, best-in-class customer loyalty, 360-degree view of the customer, 360 degree view of the customer, crm best practices, 360 degree view, customer management relationship, retail best practices, business relationship management best practices, customer retention best practices, customer management crm, crm customer management, world class customer satisfaction, best practices customer satisfaction, lifetime value customer, customer experience .
7/12/2012 2:11:00 PM

Bad Customer Support Is Not a Software Problem » The TEC Blog

ASSESSMENT GUIDE FOR CUSTOMER SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012