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17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » assessment guide for customer support


Monitoring Your Business Vital Signs: A Guide for Engineer-to-order and Project-based Manufacturers
Keeping track of your key business indicators is the difference between a thriving business concern and a business on life support. But even with this knowledge

assessment guide for customer support  Based , Project Based Assessment , Project Based Assignments , Project Based Business , Project Based Company , Project Based Industries , Project Based Learning , Project Based Planning , Project Based Production , Project Based Programs , Project Based Research , Project Based Services , Project Based Software , Project Based Software Engineering , Project Based Solutions , Project Based Technology , Project Based Training , Project Based Outsourcing , Engineer to Order . The ability to keep track of Read More...
ERP Systems Buyer’s Guide
The implementation of an enterprise resource planning (ERP) system to automate business processes is a strategic investment. Buying the right system and

assessment guide for customer support  system. Do a comprehensive assessment of your existing business processes and the scale of operations to identify the need for an ERP system. Implementing an ERP system is a long-term strategic decision for any organization as it alters the way your organization works. Thus, it is imperative to justify your decision to the top management before searching ERP packages in the market. Define the objective of your selection process. Before exploring the market for ERP packages, considerable background Read More...
TEC Lean and Green Manufacturing Buyer’s Guide
While the need for sustainable development is affecting how organizations do business, the idea of environmental and corporate responsibility as value drivers

assessment guide for customer support  consumption, emissions data), the assessment tools can then calculate and measure the environmental impacts of the organization's buildings. By integrating the LEED Green Building Rating System, the solution can automatically calculate and score the environmental sustainability of operations and assets for the organization's buildings. The US Green Council's LEED program helps businesses in sustainable site development, water savings, energy efficiency, building materials selection (e.g., renewable Read More...
SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

assessment guide for customer support  supply chain IT impact assessment should be performed to determine if the SaaS model is a good match for the operation. Overall benefits such as rapid deployment, lower cost, and scalability must be counter-balanced by other key decision criteria particular to an organization—such as fit, return on investment (ROI) and risk. Evaluations should also take into consideration both long-term ROI and short-term total cost of ownership. Vertical industry expertise and similarities to existing clients also can Read More...
Oracle E-Business Suite (12.1) for ERP for Discrete Manufacturing Certification Report
Oracle's ERP system for discrete manufacturing, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations

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SYSPRO ERP (version 6.1 SP1) for ERP for Manufacturing (SMB) Certification Report
SYSPRO ERP (version 6.1 SP1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

assessment guide for customer support  SAP,web 2.0,relationship management,customer relationship,relationship customer,customer relationship management,customer survey,web 3.0,customer experience,customer loyalty,loyalty customer,relationship marketing,customer retention,retention customer,customer crm Read More...
Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in

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Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report
Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

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Advanced project for Microsoft Dynamics AX: ERP for Services (Non-manufacturing) Competitor Analysis Report
The enterprise resource planning (ERP) for services knowledge base is appropriate for organizations in service-oriented industries. It consists of enterprise

assessment guide for customer support   Read More...
Commsoft Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report
The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing

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How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

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