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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » approach to reference checks


Software Selection: An Approach
Selecting package software can have long-term benefits or long-term regrets. To avoid the latter, your approach needs to be sound, logical, and prudent. It also

approach to reference checks  the balloon pops. This approach attempts to quickly identify the potential best package solution, at least on paper, until you are satisfied through a demonstration that it is the best solution (i.e. finger reaches the other side of the balloon) or the selected solution misses the mark on several fronts (i.e. the balloon pops) and you move on to the next promising candidate. Accordingly, you do not drill down to the same depth for all package candidates at the same time. You proceed on a more gradual, Read More...
Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions
The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to

approach to reference checks  took a big bang approach to cutting over from its legacy system, then implemented an electronic store front six months later. In their effort to work with a single vendor, they purchased the store front from their ERP vendor, and also contracted with them to customize their financial system for circulation management. Mr. Harris adds, When you consider how many full time employees I could hire with the maintenance dollars I spend with my ERP vendor, the choice is clear. In the case of Sturgis Molded Read More...
A guide to the benefits, technology and implementation essentials of CRM & SFA solutions
Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed

approach to reference checks  input, and suggest implementation approaches to accelerate the acceptance and benefits of SFA. Companies spend staggering investments to make and keep their offerings competitive. Since the mid 90''s, major expenditures have been made in CRM (Customer Relationship Management), often with mixed results. CRM gained quick acceptance and was viewed by some organizations as a way to introduce sanity and structure into sales and tactical marketing. However, one area that has historically resisted the Read More...
The Essential Components of Quote-to-order Application Suites
Modern quote-to-order suites provide customers and suppliers access to design, planning, and material data. This enables users to proactively understand various

approach to reference checks  ), take the noble approach of building configurable DOM functionality and business rules into the applications. This allows for quick deployments with limited customization, where Web services integration enables a fairly smooth orchestration across multiple internal and external systems. Commonly Used Quote-to-order Components It must be apparent by now that selling complex products and services has always presented special challenges. These challenges have been magnified by recent demands from the Read More...
Leveraging A Demand-Driven Manufacturing Model to Enhance Profitability
Successful demand-driven fulfillment manufacturing, include optimal channel and customer relationships, informed on-line buying and selling, order fulfillment

approach to reference checks  control. A more strategic approach is to integrate these functions into one extended information infrastructure, so that engineering, product confi guration, purchasing, manufacturing planning, project management, budgeting, costing, billing and fi nance, and customer relationship management are working off the same page, populated with the latest data. A real-time enterprise solution, such as that offered by SYSPRO, is the key to successful coordination. SYSPRO CRM gives insight into customers and Read More...
Informix to Acquire Ardent Software-Another Vendor''s Attempt at End-to-End Data Warehousing
Informix« (NASDAQ: IFMX) and Ardent Software (NASDAQ: ARDT) today announced that they have reached a definitive agreement to combine their operations in a

approach to reference checks  to Acquire Ardent Software-Another Vendor''s Attempt at End-to-End Data Warehousing Event Summary MENLO PARK, Calif. and WESTBORO, Mass.-December 1, 1999-Informix (NASDAQ: IFMX), the technology leader in the software infrastructure for the i.Economy, and Ardent Software (NASDAQ: ARDT), the leading provider of data integration infrastructure software for data warehouse, business intelligence, and e-business applications, today announced that they have reached a definitive agreement to combine their Read More...
The IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP
Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise

approach to reference checks  IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise resource planning (ERP) system is a challenge—but it may not be as complex as you think. Learn common myths about tier-one ERP systems, as well as how ERP solutions can help you manage regulatory compliance and track performance with key performance indicators. Read More...
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

approach to reference checks  DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More...
How to Adapt to Changing Consumer Behaviors
Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you

approach to reference checks  to Adapt to Changing Consumer Behaviors Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you. This white paper explores what agile commerce is all about, the benefits of an agile commerce strategy, as well as the steps organizations should take to shape an agile commerce environment. Read More...
How to Make People More Willing to Share Knowledge in Their PLM Environment
In Why Some People Don’t Like PLM, Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the

approach to reference checks  to Make People More Willing to Share Knowledge in Their PLM Environment In Why Some People Don’t Like PLM , Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the obstacle toward higher acceptance of PLM. I thought his point made perfect sense, and my instant reaction was to ask myself: How can this problem be resolved? Ideally, a PLM system is a platform for people to work together. This means that knowledge sharing is mutually Read More...
How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

approach to reference checks  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More...
Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite
The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include

approach to reference checks  to Offer New Text Analytics Functionality to Its Customer Experience Management Suite The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM) . Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for users to acquire f Read More...
How To Conquer the Challenge of Delivering E-mail to 100,000+ Recipients
In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail

approach to reference checks  To Conquer the Challenge of Delivering E-mail to 100,000+ Recipients In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail newsletter can be a real challenge, especially with a list of over 10,000 recipients. Instead of adopting one of several seductive but outdated solutions, a better alternative may be to use an e-mail service provider. Read More...
How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation
Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource

approach to reference checks  to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues. Read More...

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