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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 approach to reference checking

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Ariba Smart Invoicing: Worth Checking Out


Sure, to most of us accounting sounds as exciting as watching paint dry, but no business can survive without properly managing its financial means. Especially in these days of scarce cash, processing invoices faster and more accurately by the accounts payable (A/P) or billing department is critical so that the accounts receivable (A/R) folks can get their cash faster. An efficient A/P function is

approach to reference checking  however, our smart invoicing approach helps with this issue and allows customers to configure account coding and even buyer email addresses into their supplier invoicing rules to automate the routing and approval process. And with our hybrid scanning/e-Invoicing approach, even the most risk-averse AP Director will agree that we can help reduce the cost of old-fashioned scanning/optical character recognition (OCR) technology by automating the migration of paper invoices to the Ariba Network as Read More

AuraPortal: A BPM Vendor Worth Checking Out


AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

approach to reference checking  well defined and self-guided approach to process automation.   Process Simulation and Execution Straight from the Model Once the Class of Process is modeled, the process can be executed in real-time simulation, before it is published. Process modes can be changed between Modeling and Simulation as many times as needed (see figure 9), in order to check the process performance and, if needed, optimize it. Figure 9 AuraPortal delivers process execution directly from the process model. When an employee logs Read More

SAP Gives in to CRM (Part Time) Matrimony


On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

approach to reference checking  had a much different approach in building its CRM solution; it bought a slew of third party products to use as the foundation for its CRM suite. While this has presented its own set of problems, it seems as though Oracle may actually deliver the total solution promise with release 11i of its applications. Where complete system replacement is possible, this may give Oracle a significant head start in future selection bids. We also believe that the ubiquitous Siebel may also benefit tremendously from Read More

Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care


Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its Complete Care program. Complete Care is possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer's success. However, Fourth Shift’s future is not without significant challenges.

approach to reference checking  possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer''s success. The Complete Care solution is made up of the Fourth Shift 7 e-ERP backbone; a Customer Care business relationship management (BRM) system; Employee Care HRMS and Payroll modules; Supplier Care for real-time trading relationships; e-Business Solutions that include online ordering, inventory Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

approach to reference checking  fosters a comprehensive, integrated approach to the customer, putting the customer at the center and integrating such corporate functions as Sales, Marketing, Customer Support, and Field Sales and Service, all in an effort to increase Customer Satisfaction, improve internal morale, increase sales, and differentiate the company from its competitors. ( It can also mean Corporate Records Management , but not in the context of TEC research .) CSR - Customer Support Representative . The term for the Read More

End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow


To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources?

approach to reference checking  to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources? Read More

5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline


There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales.

approach to reference checking  There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales. Read More

6 Reasons to Switch to Cloud-based Expense Management


Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies.

approach to reference checking  Reasons to Switch to Cloud-based Expense Management Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies. Read More

Autodesk to Bring Microsoft Business Solutions Closer to PLM


While the recent joining of complementary forces by Microsoft Business Solutions and Autodesk will make many heads turn, a lot more detail and clarifications are needed for the alliance to establish itself as an ERP-PLM superpower in the mid-market.

approach to reference checking  Program - An Incremental Approach to the Strategic Value of PLM ). Companies that use MBS ERP offerings that want to take an initial step into PLM might want to start initially from providing design access to manufacturing and enable design collaboration during the new product development and introduction (NPDI) process, where Autodesk will provide needed EDM capabilities and integration. The messages of enabling cost management, engineering change management (ECM) and dissemination of EBOMs to Read More

Using ERP to Deliver Ecommerce for Engineer to Order Companies


Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software.

approach to reference checking  ERP to Deliver Ecommerce for Engineer to Order Companies Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software. Read More

How to Use Lotus Domino to Publish Policies and Procedures Online


Does your company have a simple way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the corporate intranet, it’s a warning sign that there’s no appropriate publishing system in place. But there are alternatives and practical tips that can help you choose a cost-effective solution, based on the familiar Lotus Domino platform.

approach to reference checking  to Use Lotus Domino to Publish Policies and Procedures Online Does your company have a simple way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the corporate intranet, it’s a warning sign that there’s no appropriate publishing system in place. But there are alternatives and practical tips that can help you choose a cost-effective solution, based on the familiar Lotus Domino platform. Read More

10 Ways to Use ERP to Lean the Manufacturing Supply Chain


A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment to finding the correct mix of efficiency and responsiveness. But the reward is great for manufacturers that do embark on the path to lean. Using the right enterprise resource planning (ERP) software can be your key to reaping the benefits of lean SCM. Learn how.

approach to reference checking  Ways to Use ERP to Lean the Manufacturing Supply Chain A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment to finding the correct mix of efficiency and responsiveness. But the reward is great for manufacturers that do embark on the path to lean. Using the right enterprise resource planning (ERP) software can be your key to reaping the benefits of lean SCM. Learn how. Read More

MessageClick to Provide Unified Messaging to RCN’s Business Clients


RCN has teamed up with MessageClick to provide its business-based users a complete suite of Unified Messaging tools including point-to-point e-mail, fax, and voice mail.

approach to reference checking  being proactive in its approach to enhanced communications. By hopping on the Unified Messaging service provider ''bandwagon'' now, they will solidly entrench themselves within the cutting edge of e-mail extension and growth; suggesting they (MessageClick and RCN) will become a force to be reckoned with in the very near future. User Recommendations If you are a business that uses RCN for your Internet access and e-mail, give your sales representative a call. The addition of voice and fax into a user''s Read More

How to Adapt to Changing Consumer Behaviors


Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you. This white paper explores what agile commerce is all about, the benefits of an agile commerce strategy, as well as the steps organizations should take to shape an agile commerce environment.

approach to reference checking  to Adapt to Changing Consumer Behaviors Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you. This white paper explores what agile commerce is all about, the benefits of an agile commerce strategy, as well as the steps organizations should take to shape an agile commerce environment. Read More

The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity


Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on

approach to reference checking  Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on-premise), the software will allow Read More