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How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

application support and maintenance  , Application maintenance , Application Support & Maintenance Services , Application integration . If you're not already using a service and maintenance application, you may be at a critical juncture in your business, when your manual system will no longer support the pace of business. Or you may already have some software support, but you're finding that it no longer fits the size, quantity, or complexity of your current activities. In either case, it's time to find a new service and maintenance Read More
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » application support and maintenance


Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

application support and maintenance  focusing on poaching Oracle-owned application users (with the exception of Baan, now under Infor) under the guise of SAP's Safe Passage program. Not to be outdone by the archrival, and, according to Oracle Announces Premier Support Capabilities For SAP R/3; Takes One-Stop Support to the Next Level , responding to customer demand for Oracle to take on more support responsibilities for the broader ecosystem of Oracle-based information technology (IT) systems, and leveraging its Oracle Support organization, Read More
Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

application support and maintenance  deal for the customer. Application technology is advancing at a far greater rate than automobile technology is. Therefore, upgrades should be seen as even more valuable, albeit only to the minority of customers that really need the latest-and-greatest technology, complete with all the bells and whistles (with every feature possible). Vendors also cite that their research and development (R&D) costs are constantly going up as software becomes more complicated, and that any profit and loss (P&L) view Read More
How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance

application support and maintenance  the maintenance of an application product, and users should first talk to their vendors to review their options. What Then Are SAP's Options? In an effort to maintain the customer status quo, SAP's top S&M program, SAP MaxAttention , is offered to customers whose operations demand mission-critical customized support. The tailored program for each customer includes a permanent on-site support team, an executive sponsor, and SAP Safeguarding , consisting of a service portfolio that is able to manage the Read More
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

application support and maintenance  vary based on the application type and the stability of the regulations in the applicable legal jurisdiction. Regulatory changes, such as those mandated by the US Food & Drug Administration (FDA), Health Insurance Portability and Accountability Act (HIPAA), or Sarbanes-Oxley Act (SOX) can certainly mandate changes to business processes (see Thou Shalt Comply (and More, or Else) . We believe that infrastructure and compliance are the major reasons people take out this insurance policy. The miscellaneous Read More
Comidor Cloud Application Suite


application support and maintenance  Cloud Application Suite Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

application support and maintenance  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
How Airlines Can Stop Getting Murdered by Maintenance Costs
Patchwork maintenance repair and overhaul (MRO) systems can cost large airlines millions in duplicated effort, extra inventory, and delays. But with round-the

application support and maintenance  Airlines Can Stop Getting Murdered by Maintenance Costs The scale of an airline's maintenance, repair, and overhaul (MRO) operations requires significant planning around moving assets, inventory, machine shops, and manpower, often on a round-the-clock schedule. This is particularly true for legacy carriers, i.e., large operators with multiple fleets of aircraft, round-the-clock operations, and international destinations to manage. Legacy airlines must also contend with complex multidepartmental Read More
Application Performance: Don't Fly Blindly Into the Cloud
In Managing Application Performance in the Cloud, you'll get a straightforward guide to understanding...

application support and maintenance  are solutions. In Managing Application Performance in the Cloud , you'll get a straightforward guide to understanding how to deal with performance management challenges particular to cloud computing the network-based performance management tools and processes you must have in place before migrating your applications how to find the right cloud performance management visibility tool set You'll also learn about a cloud performance management solution designed to maintain your cloud-based network at a high Read More
Automotive Oracle ERP Customer Switches to Rimini Street’s Maintenance
Rimini Street, Inc., a vocal third-party maintenance and support provider for enterprise software, including SAP and Oracle Corporation’s Siebel, PeopleSoft, JD

application support and maintenance  support its Oracle EBS applications to save substantial annual support fees. UCI International is a manufacturer and supplier of vehicle replacement parts and car care products in North America, with facilities and offices throughout the U.S., Canada, Mexico, Europe, and China. Its brands include Airtex Products, ASC Industries, Autolite, FRAM Filtration, Holts, Prestone , and Wells Vehicle Electronics . Like many companies in these times of economic uncertainty, UCI International has developed a Read More
Get in the Loop with Closed-Loop Diagnostics and Unlock the Door to Profitable Maintenance
US companies spend approximately $300 billion (USD) annually on asset maintenance and operations, with 80 percent going to fixing asset failures. This situation

application support and maintenance  in the Loop with Closed-Loop Diagnostics and Unlock the Door to Profitable Maintenance US companies spend approximately $300 billion (USD) annually on asset maintenance and operations, with 80 percent going to fixing asset failures. This situation can now be drastically improved with the advent of enterprise asset management (EAM) solutions that incorporate closed-loop diagnostics. This best-of-breed maintenance functionality extends the boundaries of traditional software by providing specialized Read More
Why Application Security Is the New Business Imperative -- and How to Achieve It
Businesses are being held increasingly accountable for their business application security—by customers, partners, and government. Unfortunately, most

application support and maintenance  Application Security Is the New Business Imperative -- and How to Achieve It Businesses are being held increasingly accountable for their business application security—by customers, partners, and government. Unfortunately, most businesses are playing catch-up with security. What’s really needed are processes that fix the software development cycle by weaving security expertise into software acquisition, development, and deployment. Businesses that don’t take a process-oriented approach today may Read More
Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating

application support and maintenance  Maintenance Provider? While enterprise application vendors continue to relentlessly raise annual support and maintenance (S&M) fees year over year, and report ever higher S&M revenues and profit margins, some dismayed or conservative customers might consider turning to the likes of Rimini Street ( http://www.riministreet.com ). Such third party S&M providers are enabling, at this stage, mostly some of the disconcerted Siebel , PeopleSoft , and JD Edwards licensees that want to improve the return on their Read More
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

application support and maintenance  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More
The Application Server War Escalates
At JavaOne in San Francisco, a battle ensued between BEA Systems CEO Bill Coleman, and Oracle CEO Larry Ellison. In a truly ugly display of how contentious the

application support and maintenance  Application Server War Escalates The Application Server War Escalates M. Reed - June 25, 2001 Event Summary At JavaOne in San Francisco, a battle ensued between BEA Systems CEO Bill Coleman, and Oracle CEO Larry Ellison. In a truly ugly display of how contentious the application server market has become, they argued over whose product was better, faster, cheaper. The keynote was so rife with charges and countercharges that they had to hold an after-keynote press conference to explain themselves. BEA is Read More

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