I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team. At the November event, attendees were presented with the AGS Strategy for 2012 and in-depth reviews of SAP’s customer support offerings. There were a number of different themes presented by the members of AGS, but the theme that really
application support and maintenance
control management, IT and application support, root cause analysis, service processing, testing, administration, solution monitoring, service-level management and reporting, and accelerated implementation. As the above feature and function list illustrates, SAP Solution Manager is much more than just a technical tool for use only by the BASIS team. For Solution Manager to be leveraged fully requires commitment to its use across the entire landscape and lifecycle of a company’s SAP implementations.