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Documents related to » application service provision


IBM Nabs Another Application Vendor
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict is still out on the impact to future software development.

APPLICATION SERVICE PROVISION: IBM Nabs Another Application Vendor IBM Nabs Another Application Vendor L. Talarico - August 31, 2000 Read Comments L. Talarico - August 31, 2000 Event Summary International Business Machines Corporation. (NYSE: IBM) recently entered into a global strategic alliance with Vignette (NASDAQ: VIGN), a developer of e-businesses applications including CRM software. Under the agreement Vignette will closely integrate the V/5 E-business Applications suite with IBM s WebSphere Commerce Suite and Application
8/31/2000

Should You Modify an Application Product?
When it comes to modifications to an application product, there is the good, the bad, and the ugly. Enter the modification process cautiously, with your eyes open.

APPLICATION SERVICE PROVISION: Should You Modify an Application Product? Should You Modify an Application Product? Olin Thompson - December 24, 2002 Read Comments Should You Modify an Application Product?   It would be nice if off-the-shelf application products would satisfy every business need of every business. However, be it SCM, ERP, CRM, BI or any other category of application products, this is not the way it is. Many businesses find that some needs are unmet; they cannot live with a plain vanilla version of the product. If that
12/24/2002

The Application Server War Escalates
At JavaOne in San Francisco, a battle ensued between BEA Systems CEO Bill Coleman, and Oracle CEO Larry Ellison. In a truly ugly display of how contentious the application server market has become, they argued over whose product was better, faster, cheaper. The keynote was so rife with charges and countercharges that they had to hold an after-keynote press conference to explain themselves.

APPLICATION SERVICE PROVISION: The Application Server War Escalates The Application Server War Escalates M. Reed - June 25, 2001 Read Comments M. Reed - June 25, 2001 Event Summary At JavaOne in San Francisco, a battle ensued between BEA Systems CEO Bill Coleman, and Oracle CEO Larry Ellison. In a truly ugly display of how contentious the application server market has become, they argued over whose product was better, faster, cheaper. The keynote was so rife with charges and countercharges that they had to hold an after-keynote press
6/25/2001

IBM Moves into Enterprise Application Integration
International Business Machines (NYSE: IBM) has announced a new release of MQSeries Integrator that should help businesses integrate their applications and improve e-business architectures. IBM’s leadership in message oriented middleware with MQSeries should allow them to take a leadership role in the market in short order.

APPLICATION SERVICE PROVISION: IBM Moves into Enterprise Application Integration IBM Moves into Enterprise Application Integration M. Reed - April 26, 2000 Read Comments M. Reed - April 26th, 2000 Event Summary SOMERS, N.Y.--(BUSINESS WIRE)--April 2000--IBM announced new software that helps companies integrate their IT infrastructures so they can transform into e-businesses. Business integration, or enterprise application integration (EAI), is required for companies that want to engage in corporate mergers and acquisitions, electronic
4/26/2000

Six Sigma for IT Service Level Management
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

APPLICATION SERVICE PROVISION: Application Performance Management | Application Service Level Agreement | Application Service Level Management | Apply Six Sigma Solution | Applying Six Sigma Solution | Business Concepts | Business Service Level Management | Business Service Management | Choose Six Sigma Solution | Choosing Six Sigma Solution | Communications Service Level Agreement | Cost of Poor Quality | Cost of Poor Quality Copq | Create Six Sigma Solution | Creating Six Sigma Solution | Critical to Quality | Critical to Quality
10/3/2005 12:33:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

APPLICATION SERVICE PROVISION: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

APPLICATION SERVICE PROVISION: 5 Key Steps to Make Field Service Profitable 5 Key Steps to Make Field Service Profitable Source: ServiceMax Document Type: White Paper Description: Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year.
6/12/2013 1:36:00 PM

Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

APPLICATION SERVICE PROVISION: Top Software for Service Companies Top Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech
10/5/2010 9:01:00 AM

Superhighway at the Crossroads: The Evolution of Internet Service Provision
The Internet has grown from mainly academic and military use into a global, integrated, and sophisticated commercial utility. Not just an “information superhighway,” it now offers voice telephony, video, and mobile communications in a converged network. Connection services have expanded, and Internet service providers (ISPs) are adding value. Explore the challenges and opportunities—and find out what lies ahead.

APPLICATION SERVICE PROVISION:   Telephony,   Wireless Application Protocol (WAP),   IT Monitoring and Management Source: Quocirca Ltd Learn more about Quocirca Ltd Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Better Business Outcomes with Business Analytics CRM: Big is Not Always the Best Acronym-Related White Papers: Business Intelligence (BI) |  Customer
10/1/2008 12:29:00 PM

What s Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future
The series, 'What's Wrong With Application Software' explored key challenges found in enterprise applications and also discussed the characteristics of next generation architectures that would provide better support for applications. Once such solution, model based architectures, deserves to be on an enterprise's 'technologies to watch' list.

APPLICATION SERVICE PROVISION: What s Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future What s Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future Jim Brown and Olin Thompson - May 12, 2003 Read Comments Introduction In the series, What s Wrong With Application Software we explored key challenges found in enterprise applications. We also discussed the characteristics of next generation architectures that would provide
5/12/2003

What s Wrong With Application Software? Business Processes Cross Application Boundaries
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single business process, so multiple applications must work together to support business processes.

APPLICATION SERVICE PROVISION: What s Wrong With Application Software? Business Processes Cross Application Boundaries What s Wrong With Application Software? Business Processes Cross Application Boundaries Jim Brown - February 27, 2003 Read Comments Introduction Application boundaries are artificial walls created by the software industry, not businesses. Business processes and the people that execute them shouldn t have to care about application boundaries. It shouldn t matter to them that taking an order from their customer starts in
2/27/2003


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