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Abstract:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portfolio of applications designed to support Application Service Providers. (...)
Excerpt related to
application service management:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portf...
Published:
2000-07-07
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
application service management:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
application service management:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
application service management:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
application service management:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
application service management:
... Service Invoicing: Invoicing application for service
management series. Includes recurring and contract billing as well as actual service calls.
...
Published:
2005-01-07
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
application service management:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to
deploy, but software providers must gain user enterprises' trust before on-demand PLM really takes off. (...)
Excerpt related to
application service management:
Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to
deploy, but software pr...
Published:
2006-03-06
-
Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
application service management:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
application service management:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
-
Abstract:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations. This will lead in turn to significant overall profit margins. (...)
Excerpt related to
application service management:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations....
Published:
2006-08-15
-
Abstract:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and
HP have allied to deliver "software as a service" and Oracle/PeopleSoft are also offering hosted solutions, suggesting that
"software as a service" are here to stay. (...)
Excerpt related to
application service management:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP
have allied to deliver...
Published:
2005-04-14
-
Abstract:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering
their CyberCarrier Reference Architecture as a blu (...)
Excerpt related to
application service management:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizat...
Published:
2000-06-27
-
Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
application service management:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09
-
Abstract:
IBM (NYSE: IBM) has announced the release of DB2 Universal Database Version 7, with a new pricing structure for application
service providers (ASPs), support for customer relationship management (CRM), and an incubator program for e-business applications
to help emerging companies get up and running on t (...)
Excerpt related to
application service management:
... alone, IBM plans to hire more than 500 data management software engineers ...
a first-of-its-kind pricing structure, allowing application service providers (ASPs ...
Published:
2000-05-08
-
Abstract:
Having opened offices in both London and Amsterdam United Messaging is well on its way to securing a strong foothold in the
messaging Application Service Provider (ASP) industry. (...)
Excerpt related to
application service management:
... its way to securing a strong foothold in the messaging Application Service
Provider (ASP ... United Messaging has put together a top notch messaging management team
...
Published:
2000-06-22
-
Abstract:
By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource
planning systems used by small and medium businesses. (...)
Excerpt related to
application service management:
By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource
planning systems used...
Published:
2006-01-12
-
Abstract:
Despite challenges, both SAP and Oracle will be formidable forces in the hosting space, because of their intimate application
knowledge, their infrastructure, organizational stability, and vast capital. However, SMEs should approach this decision with
due diligence. (...)
Excerpt related to
application service management:
Despite challenges, both SAP and Oracle will be formidable forces in the hosting space, because of their intimate application
knowledge, their inf...
Published:
2005-04-15
-
Abstract:
This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation
used the TEC patented selection engine WebTESS, to conduct a live real time evaluation and selection. It then reviewed the
critical differentiating supply chain management crite (...)
Excerpt related to
application service management:
This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation
used the TEC patent...
Published:
2000-06-23
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
application service management:
... and experience in automating the service management functions and relevant
experience in your industry. For more detail on the application requirements for SLM ...
Published:
2003-06-11