X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 application maintenance support


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

application maintenance support  is also known as: Application Maintenance Services , Maintenance process , Maintenance solutions , Maintenance projects , Choosing Service Maintenance application , Services Application Maintenance Services , Application Maintenance Services practice , Application Management Services , Enterprise Application Development Services , Application maintenance , Application Support & Maintenance Services , Application integration . If you're not already using a service and maintenance application, you may be

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, Applications Software

This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include software development; software maintenance; software reengineering/rearchitecting; porting software to a new platform; defect correction and bug fixing; and software testing; etc. Application areas could include core applications, enterprise applications, web applications, integration between applications, mainframe applications, desktop applications, wireless applications, software packages, and games. 

Evaluate Now

Documents related to » application maintenance support

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

application maintenance support  Maintenance Provider? While enterprise application vendors continue to relentlessly raise annual support and maintenance (S&M) fees year over year, and report ever higher S&M revenues and profit margins, some dismayed or conservative customers might consider turning to the likes of Rimini Street ( http://www.riministreet.com ). Such third party S&M providers are enabling, at this stage, mostly some of the disconcerted Siebel , PeopleSoft , and JD Edwards licensees that want to improve the return on their Read More

Alternative Software Support and Maintenance Options


Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

application maintenance support  of their own ISV application and the Oracle technology infrastructure it runs on, the idea for Oracle partners is to be able to provide customers with service for SAP R/3 applications that may [coexist] with their other Oracle-based applications. As part of this effort, Oracle will establish a dedicated Solution Support Cente r for SAP R/3 support providers to assist them in supporting SAP R/3 applications running on Oracle databases. SYSTIME, a Certified Advantage Partner in the Oracle PartnerNetwork ( Read More

What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

application maintenance support  vary based on the application type and the stability of the regulations in the applicable legal jurisdiction. Regulatory changes, such as those mandated by the US Food & Drug Administration (FDA), Health Insurance Portability and Accountability Act (HIPAA), or Sarbanes-Oxley Act (SOX) can certainly mandate changes to business processes (see Thou Shalt Comply (and More, or Else) . We believe that infrastructure and compliance are the major reasons people take out this insurance policy. The miscellaneous Read More

How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

application maintenance support  the maintenance of an application product, and users should first talk to their vendors to review their options. What Then Are SAP's Options? In an effort to maintain the customer status quo, SAP's top S&M program, SAP MaxAttention , is offered to customers whose operations demand mission-critical customized support. The tailored program for each customer includes a permanent on-site support team, an executive sponsor, and SAP Safeguarding , consisting of a service portfolio that is able to manage the Read More

Maintenance Planning... Getting Back to Basics


Proper maintenance planning is the first step in moving from a reactive to a proactive mode. Yet organizations continue to struggle with establishing proper planning processes. This paper provides back to basics perspective on the key elements of maintenance planning.

application maintenance support  Planning... Getting Back to Basics Proper maintenance planning is the first step in moving from a reactive to a proactive mode. Yet organizations continue to struggle with establishing proper planning processes. This paper provides back to basics perspective on the key elements of maintenance planning. Read More

Maintenance Connection Onsite/Online: CMMS – EAM Competitor Analysis Report


The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This knowledge base includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices.

application maintenance support  Connection Onsite/Online: CMMS – EAM Competitor Analysis Report The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This knowledge base includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that Read More

Business Value of Network and Application Visibility


Find out in Achieving Business Value with Network and Application Visibility.

application maintenance support  Value of Network and Application Visibility Business Value of Network and Application Visibility Networks have become central to a company's ability to create new products and services, enter new markets, and develop new partnerships. But what are the business drivers and challenges facing network administrators? And how are companies leveraging their networks for competitive advantage? Find out in Achieving Business Value with Network and Application Visibility . In this IDC report based on a survey of Read More

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

application maintenance support  organization purchasing the enterprise application looks at both these vendors, and does a comparison. Let’s say that vendor 1 has a 50 percent better response time than vendor 2 in terms of responding to any technical problem (ranging from a simple workstation problem, to the entire system crashing); thus, vendor 1 delivers support when the enterprise needs it. The opportunity cost that the organization incurs by purchasing the product from vendor 2 is the amount of support paid to vendor 2, plus the Read More

SSA Seeks Support from Synquest


"Extending its portfolio of solutions to the industrial sector, System Software Associates (NASDAQ: SSAXD) today announced a joint marketing and development agreement with SynQuest, Inc. to provide an integrated supply chain solution that will allow SSA customers to drive profitability and lower costs. SynQuest is the latest addition to SSA's offering in the advanced planning and scheduling arena and brings increased functionality in the area of discrete manufacturing to the overall SSA Portfolio offering." Business Wire, 9/28/99.

application maintenance support  enterprise resource planning (ERP) application suite. The arrangement will target discrete manufacturing industry segments, which account for about 50 percent of SSA's installed base. Market Impact Occurring less than a month after rival mid-market ERP vendor J. D. Edwards announced a similar alliance, SSA's move is an attempt to reverse the lack of market enthusiasm for its Unix products, a major contributor to the company's financial distress. SynQuest offers a mature Unix-based supply chain management Read More

The 2009 Handbook of Application Delivery


Application delivery has become a priority for virtually all IT organizations. Unfortunately, the majority still struggle with this highly complex task. This handbook can help you to help become better at application delivery by creating and analyzing a framework that you can customize for use in your environment. It also identifies key criteria that IT organizations can use to evaluate alternative solutions.

application maintenance support  2009 Handbook of Application Delivery Application delivery has become a priority for virtually all IT organizations. Unfortunately, the majority still struggle with this highly complex task. This handbook can help you to help become better at application delivery by creating and analyzing a framework that you can customize for use in your environment. It also identifies key criteria that IT organizations can use to evaluate alternative solutions. Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

application maintenance support  delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Channel to see TEC's extensive coverage of Great Plains). The expanded service promises to make it easier for partners and customers to obtain self-help and assisted support from Great Plains' Read More

The 70 Percent Solution: Fulfilling the Application Software Life Cycle


Application software companies unwittingly but consistently overlook significant portions of their application software life cycle, resulting in consistent under-performance of products and services, a reduced harvest, dissatisfied customers, and missed opportunities for growth. In fact, you could be neglecting up to 70 percent of the energy necessary to have your products reach and maintain peak performance throughout their life cycle.

application maintenance support  Percent Solution: Fulfilling the Application Software Life Cycle Application software companies unwittingly but consistently overlook significant portions of their application software life cycle, resulting in consistent under-performance of products and services, a reduced harvest, dissatisfied customers, and missed opportunities for growth. In fact, you could be neglecting up to 70 percent of the energy necessary to have your products reach and maintain peak performance throughout their life cycle. Read More

CHAMPS Computerized Maintenance Management System: Powering Asset Reliability and Performance


CHAMPS Computerized Maintenance Management System (CMMS) is designed to reduce maintenance cost and deliver increased return on your assets. We can show you how CHAMPS CMMS will transform your asset management processes.

application maintenance support  Computerized Maintenance Management System: Powering Asset Reliability and Performance CHAMPS Computerized Maintenance Management System (CMMS) is designed to reduce maintenance cost and deliver increased return on your assets. We can show you how CHAMPS CMMS will transform your asset management processes. Read More

Application Program Interface (API)


Electronic document management systems (EDMSs) are used by companies to organize and streamline their document processes to increase productivity and efficiency. Integration between the EDMS and the customized software results in desirable improved efficiencies and savings. This integration can be accomplished using an application program interface (API) that comes along with the EDMS application. Find out how.

application maintenance support  be accomplished using an application program interface (API) that comes along with the EDMS application. Find out how. Read More