X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 and related services

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

Evaluate Now

Documents related to » and related services

ITO: Application Related Services, Software Products and Associated Services


Softtek's information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services. Under the rubric of application related services, Softtek offers application maintenance and support, application development, application modernization, and quality assurance (QA) and testing. Its software products and associated services include integration and deployment of enterprise resource planning (ERP), customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek's clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, and ERP services for SAP and Oracle applications. For Latin American markets, Softtek offers packaged software product solutions and associated services, such as training and first level support. Softtek is a value-added reseller (VAR) for some of the world’s most renowned software solutions, including: ERP, data integration, and BI. Softtek is a VAR of products from SAP, Informatica, Cognos, and Business Objects. The company also offers post-sales support and education services.  

and related services  customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek''s clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, Read More

E-mail Clustering and Cloud E-mail Services


There has been a lot of buzz about the new cloud computing paradigm. But can cloud computing offer the same benefits as clustering? Find out more in a comparative analysis of the two concepts governing the present and the future of the IT industry: the older, already-proven technology used in clustering systems today, and the new trend of cloud computing—with a special focus on the development of e-mail services.

and related services  cloud makes this possible and solves some of the most important puzzles related to email clusters today. Lastly, one of the differentiating factors between clustered and cloud systems today is represented by the availability and integrity of data. These two very different (up to now) attributes are brought together by cloud computing in a single concept of information decentralization. Data (e.g. email messages) is no longer stored in a single location by one computer or a central storage point. Every Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

and related services  Two will cover BPEL and make user recommendations. Business Process Management (BPM) Technology Closely related to SOA would be the evolving business process management (BPM) technology, which entails a broad set of services and tools that provide for explicit and complete process management, where the companies can relatively quickly change the way transactions, queries, and other communications are handled, and deal with exceptions or glitches. BPM typically entails 1) process analysis and modeling, Read More

Are PLM and Global Sourcing Related? Duh, And How! (Part II)


Part I of this blog post analyzed the white paper entitled "Manufacturing Outsourcing: Seven Common Pitfalls to Avoid" , authored by Symphony Consulting and Arena Solutions. It also established an intrinsic connection with product lifecycle management (PLM) software technology as a global sourcing collaboration enabler. Indeed, several macroeconomic trends seem to be helping the PLM market

and related services  an ordinary Web browser and Internet connection. Specifically, the survey respondents who use on-demand Arena PLM reported 40 percent fewer hard-dollar incidents related to excess inventory and unplanned rework. Leading to these results were Arena PLM users who responded to the survey reporting significantly fewer outsourcing problems than when they were using traditional client/server PLM, including: 32 percent fewer problems with new product introduction (NPI); 29 percent fewer problems with Read More

Enterprise IP PBX Buyer's Guide: Features and Services That Matter


The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to keeping up with growth. To evaluate competing offers from both established and new vendors, you need to learn about the market, background information, technology, standards, and the features and services that are critical and important to enterprises. Learn more.

and related services  Telephony buyer''s research, evaluation and purchase habits provides a fascinating look into the Telephony market. Source : Tippit Resources Related to Private Branch Exchange (PBX) : Private Branch Exchange (PBX) (Wikipedia) Enterprise PBX Buyer''s Guide: Features and Services That Matter Enterprise PBX is also known as : Enterprise PBX , Enterprise PBX Comparison Guide , Enterprise Private Branch Exchange , IP PBX , Enterprise PBX Solutions , Internet Protocol Private Branch Exchange , Enterprise PBX Read More

Small and Medium Businesses: The Threat Landscape and the Plan of Action


The threats faced by small to medium businesses (SMBs) are multidimensional and must be handled differently from big enterprises, given the smaller number of personnel dedicated to look after them. The ideal security software for SMBs looking to protect their information systems would be the combination of antivirus, antispam, and content security solutions, combined with a powerful network firewall. Find out why it works.

and related services  and Medium Businesses: The Threat Landscape and the Plan of Action The threats faced by small to medium businesses (SMBs) are multidimensional and must be handled differently from big enterprises, given the smaller number of personnel dedicated to look after them. The ideal security software for SMBs looking to protect their information systems would be the combination of antivirus, antispam, and content security solutions, combined with a powerful network firewall. Find out why it works. Read More

ExecBlueprints: Balancing Security and Convenience: Key Strategies for Creating a Safe and Efficient Infrastructure


As technology choices have multiplied and IT’s importance to organizations has grown, more IT leaders are involved in understanding the needs of the business and participating in discussions concerning risk and reward. This white paper offers an overview of current issues that IT faces as it navigates this tricky terrain.

and related services  Balancing Security and Convenience: Key Strategies for Creating a Safe and Efficient Infrastructure As technology choices have multiplied and IT’s importance to organizations has grown, more IT leaders are involved in understanding the needs of the business and participating in discussions concerning risk and reward. This white paper offers an overview of current issues that IT faces as it navigates this tricky terrain. Read More

Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins


Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more.

and related services  Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more. Read More

Cisco and Jive Partner for Unified Communication and Collaboration Suite


Cisco and Jive Software have partnered to offer a complete communication and collaboration offering. The aim is to make it possible for companies to deploy an integrated and seamless experience for their employees (to communicate and collaborate), customers (to foster and broaden support), and partners (to drive business outcomes).

and related services  and Jive Partner for Unified Communication and Collaboration Suite Cisco and Jive Software have partnered to offer a complete communication and collaboration offering, combining Jive''s enterprise collaboration platform with Cisco''s real-time technologies such as WebEx for Web conferencing and Jabber for corporate instant messaging (IM) and voice/video over IP. The aim is to make it possible for companies to deploy an integrated and seamless experience for their employees (to communicate and Read More

Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges


Banks need robust risk analysis and reporting solutions to improve reporting accuracy and efficiency, while reducing the costs and burdens of compliance. Yet many forces hamper efficient enterprise risk reporting, including regulatory and stakeholder pressures, process inefficiencies, and disparate data. This paper focuses on the risk reporting challenges facing banks, and outlines the best practices banks need to improve reporting and manage risk.

and related services  Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges Banks need robust risk analysis and reporting solutions to improve reporting accuracy and efficiency, while reducing the costs and burdens of compliance. Yet many forces hamper efficient enterprise risk reporting, including regulatory and stakeholder pressures, process inefficiencies, and disparate data. This paper focuses on the risk reporting challenges facing banks, and outlines the best practices banks Read More

IT Services/ BPO/ Technologies


MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Their offerings span nine industries and sciences of mobile, networking and telecom, industrial automation, computing platforms, automotive-telematics, consumer electronics, healthcare, life sciences, and radio frequency identification (RFID). They deliver their services through their "Technology Rental Lab" concept.  

and related services  provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Their offerings span nine Read More

Professional Services Automation: A New Approach to Business and Knowledge Management for Professional Services Firms


Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base.

and related services  New Approach to Business and Knowledge Management for Professional Services Firms Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base. Read More

TIBCO and Teradata Partner to Deliver Extreme Data Discovery and Analytics


TIBCO and Teradata announced that they will combine technologies to offer a new platform for advanced analytics and extreme data discovery capabilities. Combining Teradata’s Enterprise Data Warehouse and TIBCO Spotfire 5, both software and technology providers will be able to expand their product capabilities to provide faster and more powerful data analysis tools for large volumes of information.

and related services  and Teradata Partner to Deliver Extreme Data Discovery and Analytics TIBCO and Teradata announced that they will combine technologies to offer a new platform for advanced analytics and extreme data discovery capabilities. Combining Teradata’s Enterprise Data Warehouse and TIBCO Spotfire 5, both software and technology providers will be able to expand their product capabilities to provide faster and more powerful data analysis tools for large volumes of information. According to Lars Bauerle, vice Read More

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys


Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

and related services  Commerce'': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys ''Collaborative Commerce'': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys R. Garland - September 20, 2001 Introduction  In the early 90''s, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages Read More