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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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ITO: Application Related Services, Software Products and Associated Services
Softtek''s information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services

and related services  customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek''s clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, Read More...
Enterprise IP PBX Buyer''s Guide: Features and Services That Matter
The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to

and related services  Telephony buyer''s research, evaluation and purchase habits provides a fascinating look into the Telephony market. Source : Tippit Resources Related to Private Branch Exchange (PBX) : Private Branch Exchange (PBX) (Wikipedia) Enterprise PBX Buyer''s Guide: Features and Services That Matter Enterprise PBX is also known as : Enterprise PBX , Enterprise PBX Comparison Guide , Enterprise Private Branch Exchange , IP PBX , Enterprise PBX Solutions , Internet Protocol Private Branch Exchange , Enterprise PBX Read More...
E&Y Spins-Off eSecurity Online and Unveils Security Vulnerability Assessment Services
In an effort to assist corporations in preventing security related losses, Ernst & Young announced that it is spinning off a new online security venture. The

and related services  E&Y Spins-Off eSecurity Online and Unveils Security Vulnerability Assessment Services L. Taylor - July 12, 2000 Event Summary In an effort to assist corporations in preventing security related losses, Ernst & Young announced that it is spinning off a new online security venture. The new venture''s premiere product line is their Security Vulnerability Assessment service. Market Impact By having an outside objective security vulnerability assessment, IT organizations can feel secure in that they have at Read More...
Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM
In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to

and related services  Two will cover BPEL and make user recommendations. Business Process Management (BPM) Technology Closely related to SOA would be the evolving business process management (BPM) technology, which entails a broad set of services and tools that provide for explicit and complete process management, where the companies can relatively quickly change the way transactions, queries, and other communications are handled, and deal with exceptions or glitches. BPM typically entails 1) process analysis and modeling, Read More...
E-mail Clustering and Cloud E-mail Services
There has been a lot of buzz about the new cloud computing paradigm. But can cloud computing offer the same benefits as clustering? Find out more in a

and related services  cloud makes this possible and solves some of the most important puzzles related to email clusters today. Lastly, one of the differentiating factors between clustered and cloud systems today is represented by the availability and integrity of data. These two very different (up to now) attributes are brought together by cloud computing in a single concept of information decentralization. Data (e.g. email messages) is no longer stored in a single location by one computer or a central storage point. Every Read More...
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships

and related services  and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read Read More...
Professional Services Automation: A New Approach to Business and Knowledge Management for Professional Services Firms
Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive

and related services  New Approach to Business and Knowledge Management for Professional Services Firms Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or integrate their knowledge base. Read More...
''Collaborative Commerce'': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys
Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

and related services  Commerce'': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys ''Collaborative Commerce'': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys R. Garland - September 20, 2001 Introduction  In the early 90''s, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages Read More...
SAP BusinessObjects Edge Planning and Consolidation: Streamline Planning and Reduce Business Risk
Chief financial officers (CFOs) and other senior managers are under tremendous pressure to maximize profitability, reduce operational costs, minimize risk, and

and related services  BusinessObjects Edge Planning and Consolidation: Streamline Planning and Reduce Business Risk Chief financial officers (CFOs) and other senior managers are under tremendous pressure to maximize profitability, reduce operational costs, minimize risk, and improve stakeholder confidence. Read about an application that can help you streamline operations, instill confidence, and reduce risk. The solution provides planning, budgeting, and forecasting and supports financial consolidation and reporting operatio Read More...
Business Services and Consulting
There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a

and related services  Services and Consulting There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a client cannot or does not want to perform in-house) and consulting (services that will improve a client''s activities). Of course, these two different types of activities can be combined into one, depending on the client''s requirements. However, the line between the two types is sometimes blurry. For instance, a company Read More...
Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

and related services  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More...
Big Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors
Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment

and related services  Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment decision, however, it should evaluate its options relative to actual business strategies and operating requirements. Only then will it put itself in a position to make a well-informed investment decision. Download this article to learn more. Read More...
Intentia: Stepping Out With Fashion and Style Part One: Characteristics and Trends of the Fashion Industry
So your software vendor says that they can do fashion. You better make sure that the software features go far beyond styles, colors, and sizes. The requirements

and related services  Stepping Out With Fashion and Style Part One: Characteristics and Trends of the Fashion Industry Introduction So your software vendor says that they can do fashion. You better make sure that the software features go far beyond styles, colors, and sizes. The requirements for the fashion industry are some of the most demanding and unforgiving in the world of manufacturing. If you''re not careful, you may find your profits falling on the cutting floor and money being swept out with the scraps. Read on to Read More...
Day One Employee Productivity and Increased Security: Integrated Provisioning and SSO
Increasing user productivity is an ongoing challenge for many companies. While an abundance of online information and applications is available to them

and related services  One Employee Productivity and Increased Security: Integrated Provisioning and SSO Increasing user productivity is an ongoing challenge for many companies. While an abundance of online information and applications is available to them, facilitating fast and secure access to the information can be a complex task. An integrated provisioning and single sign-on (SSO) solution provides secure access to the network from the moment an employee starts the job—enabling full productivity from day one. Read More...
Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long

and related services  Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more. Read More...

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