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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 and related services

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » and related services

ITO: Application Related Services, Software Products and Associated Services


Softtek's information technology outsourcing (ITO) services consist of two areas: application related services, and software products and associated services. Under the rubric of application related services, Softtek offers application maintenance and support, application development, application modernization, and quality assurance (QA) and testing. Its software products and associated services include integration and deployment of enterprise resource planning (ERP), customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek's clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, and ERP services for SAP and Oracle applications. For Latin American markets, Softtek offers packaged software product solutions and associated services, such as training and first level support. Softtek is a value-added reseller (VAR) for some of the world’s most renowned software solutions, including: ERP, data integration, and BI. Softtek is a VAR of products from SAP, Informatica, Cognos, and Business Objects. The company also offers post-sales support and education services.  

and related services  customer relationship planning (CRM), and business intelligence (BI). Application related services are those that cover the entire application lifecycle, including the designing, building, testing, implementation, and support of custom and packaged applications. Softtek''s clients benefit from process efficiency, lean cost structures, rigorous service-level commitments, and global reach. In additon to development, maintenance and support, and modernization, Softtek also offers data integration services, Read More

Are PLM and Global Sourcing Related? Duh, And How! (Part II)


Part I of this blog post analyzed the white paper entitled "Manufacturing Outsourcing: Seven Common Pitfalls to Avoid" , authored by Symphony Consulting and Arena Solutions. It also established an intrinsic connection with product lifecycle management (PLM) software technology as a global sourcing collaboration enabler. Indeed, several macroeconomic trends seem to be helping the PLM market

and related services  an ordinary Web browser and Internet connection. Specifically, the survey respondents who use on-demand Arena PLM reported 40 percent fewer hard-dollar incidents related to excess inventory and unplanned rework. Leading to these results were Arena PLM users who responded to the survey reporting significantly fewer outsourcing problems than when they were using traditional client/server PLM, including: 32 percent fewer problems with new product introduction (NPI); 29 percent fewer problems with Read More

Are PLM and Global Sourcing Related? Duh, And How! (Part I)


A number of TEC blog posts have discussed benefits but also the inevitable caveats of white papers (including all too common vendors' self-serving marketing fluff and buzzword verbiage), and about their (un)intended audiences. These posts have even caused some heated debates with other blogging sites and experts on white papers, and I am going to stay away from all that here. My intention here

and related services  PLM and Global Sourcing Related? Duh, And How! (Part I) A number of TEC blog posts have discussed benefits but also the inevitable caveats of white papers (including all too common vendors'' self-serving marketing fluff and buzzword verbiage ), and about their (un)intended audiences . These posts have even caused some heated debates with other blogging sites and experts on white papers , and I am going to stay away from all that here. My intention here is rather to acknowledge that, as part of my daily Read More

E-mail Clustering and Cloud E-mail Services


There has been a lot of buzz about the new cloud computing paradigm. But can cloud computing offer the same benefits as clustering? Find out more in a comparative analysis of the two concepts governing the present and the future of the IT industry: the older, already-proven technology used in clustering systems today, and the new trend of cloud computing—with a special focus on the development of e-mail services.

and related services  cloud makes this possible and solves some of the most important puzzles related to email clusters today. Lastly, one of the differentiating factors between clustered and cloud systems today is represented by the availability and integrity of data. These two very different (up to now) attributes are brought together by cloud computing in a single concept of information decentralization. Data (e.g. email messages) is no longer stored in a single location by one computer or a central storage point. Every Read More

Enterprise IP PBX Buyer's Guide: Features and Services That Matter


The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to keeping up with growth. To evaluate competing offers from both established and new vendors, you need to learn about the market, background information, technology, standards, and the features and services that are critical and important to enterprises. Learn more.

and related services  Telephony buyer''s research, evaluation and purchase habits provides a fascinating look into the Telephony market. Source : Tippit Resources Related to Private Branch Exchange (PBX) : Private Branch Exchange (PBX) (Wikipedia) Enterprise PBX Buyer''s Guide: Features and Services That Matter Enterprise PBX is also known as : Enterprise PBX , Enterprise PBX Comparison Guide , Enterprise Private Branch Exchange , IP PBX , Enterprise PBX Solutions , Internet Protocol Private Branch Exchange , Enterprise PBX Read More

IBM Cognos Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations


To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and performance management applications can increase visibility into key metrics to improve business processes and decision-making throughout an organization. Download this paper to learn how Cognos Express can help midsize companies improve performance.

and related services  Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and performance management applications can increase visibility into key metrics to improve business processes and decision-making throughout an organization. Download this paper to learn how Cognos Express can help midsize companies improve Read More

Ultimate Software and NetSuite to Integrate their HCM and ERP Clouds


Ultimate Software and NetSuite announced a strategic alliance to integrate the UltiPro HCM solution and the NetSuite ERP suite at Ultimate’s recent Connections 2015 conference. In addition to the products’ integration, the two cloud software companies are now partnering to provide each other’s solutions in the respective HCM and ERP enterprise software spaces.

and related services  Software and NetSuite to Integrate their HCM and ERP Clouds Ultimate Software and NetSuite announced a strategic alliance to integrate the UltiPro HCM solution and the NetSuite ERP suite at Ultimate’s recent Connections 2015 conference. The goal is to give businesses the ability to manage their entire business lifecycle in the cloud—from financials, supply chain management (SCM), digital commerce, and customer relationship management (CRM) software capabilities via NetSuite, to payroll, human Read More

Ultimus and the Business Process Ecosystem: Complementing SAP and


Applications such as SAP provide significant value and perform critical functions inside an organization. However, they cannot be expected to do everything, just as an airplane cannot be expected to drop you off at your door like a taxi. Organizations must plan for multiple systems to handle the various types of business processes they have to manage and improve.

and related services  and the Business Process Ecosystem: Complementing SAP and Applications such as SAP provide significant value and perform critical functions inside an organization. However, they cannot be expected to do everything, just as an airplane cannot be expected to drop you off at your door like a taxi. Organizations must plan for multiple systems to handle the various types of business processes they have to manage and improve. Read More

Benefits and Methods of SAN Extension Using QLogic Switches and Routers


Realize the benefits of storage area networks (SANs) by using public or private networks. The benefits of SANs include centralized data management, back up, and restoration of data, as well as remote archiving for disaster recovery and business continuity. Host bus adapters (HBAs), switches, and multiprotocol routers are the keys to the fibre channel network—and the high-quality of select remote sites.

and related services  and Methods of SAN Extension Using QLogic Switches and Routers Realize the benefits of storage area networks (SANs) by using public or private networks. The benefits of SANs include centralized data management, back up, and restoration of data, as well as remote archiving for disaster recovery and business continuity. Host bus adapters (HBAs), switches, and multiprotocol routers are the keys to the fibre channel network—and the high-quality of select remote sites. Read More

Business Services and Consulting


There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a client cannot or does not want to perform in-house) and consulting (services that will improve a client's activities). Of course, these two different types of activities can be combined into one, depending on the client's requirements.

However, the line between the two types is sometimes blurry. For instance, a company may provide shipping logistics services for a client (or for the client's clients), in the sense that it handles the shipping of goods for the client; but it can also provide consulting services (or extend its own logistics services) to help the client improve the transportation system already in place.

and related services  Services and Consulting There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a client cannot or does not want to perform in-house) and consulting (services that will improve a client''s activities). Of course, these two different types of activities can be combined into one, depending on the client''s requirements. However, the line between the two types is sometimes blurry. For instance, a company Read More

Achieving Efficient Governance, Risk, and Compliance (GRC) through Process and Automation


Newly available software platforms known as governance, risk, and compliance (GRC) technologies can help your business stay on top of the myriad procedures, tasks, and behaviors that bear upon compliance. This paper discusses the drivers behind the growing awareness of GRC information technology, introduces the elements of an effective automated GRC system, and suggests a low-risk, high-impact approach to launching GRC automation.

and related services  Efficient Governance, Risk, and Compliance (GRC) through Process and Automation Newly available software platforms known as governance, risk, and compliance (GRC) technologies can help your business stay on top of the myriad procedures, tasks, and behaviors that bear upon compliance. This paper discusses the drivers behind the growing awareness of GRC information technology, introduces the elements of an effective automated GRC system, and suggests a low-risk, high-impact approach to launching Read More

SAP for Aerospace and Defense in the Maintenance, Repair, and Overhaul Industry


Aerospace and defense (A&D) companies are constantly seeking better ways to manage complexity, cut costs, and boost productivity. One of the most challenging areas within the A&D industry is maintenance, repair, and overhaul (MRO). To introduce new efficiencies and reduce MRO costs, many companies are looking beyond standard business practices to new strategies that promise solid business results.

and related services  for Aerospace and Defense in the Maintenance, Repair, and Overhaul Industry Aerospace and defense (A&D) companies are constantly seeking better ways to manage complexity, cut costs, and boost productivity. One of the most challenging areas within the A&D industry is maintenance, repair, and overhaul (MRO). To introduce new efficiencies and reduce MRO costs, many companies are looking beyond standard business practices to new strategies that promise solid business results. Read More

Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction


Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read the case study.

and related services  and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read Read More

Time and Attendance: The Core of Managing and Measuring Your Workforce


This paper is based on data from more than 200 organizations in Brandon Hall Group’s 2014 Workforce Management Study. It reviews the evolution of time and attendance, the impact of automation and integration, and the key role that time and attendance solutions play in managing and measuring today’s workforce.

Some of the key findings include:
  • Organizations with fully automated time and attendance saw 67% greater year-over-year improvement in customer satisfaction.
  • Organizations automating time and attendance were 73% more likely to have real-time visibility and reporting on current time and attendance data.
  • Workforce analytics was cited as a top workforce management concern, by 54% of organizations, but just 32% indicate they are using workforce analytics tools regularly.


and related services  and Attendance: The Core of Managing and Measuring Your Workforce This paper is based on data from more than 200 organizations in Brandon Hall Group’s 2014 Workforce Management Study. It reviews the evolution of time and attendance, the impact of automation and integration, and the key role that time and attendance solutions play in managing and measuring today’s workforce. Some of the key findings include: Organizations with fully automated time and attendance saw 67% greater year-over-year Read More