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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » and personal services


eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

and personal services  including Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty''s biggest competitive advantage is its workforce. Unlike many of the consultants at a Read More
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

and personal services  serious evaluation of strategies and personal may be required. H. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Evaluate to what degree higher Operational Scores translate into increased Loyalty Scores. I. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Lagging operations result in an apathetic customer despite historically high Loyalty Index Score. 1. Zones are just examples – actual categories and definitions are Read More
Ramco to Its Customers-Let''s Get Personal! Part Two: Commitment and Recommendations
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are good. Ramco faces a crowded and

and personal services  Personal! Part Two: Commitment and Recommendations Ramco Commitment to the North American Market? Approximately one year ago in Las Vegas, Ramco Systems Limited ( www.ramco.com ), a global provider of enterprise solutions with HQ in India, unveiled a new vision for enterprise applications at its annual user group conference. This year Ramco came to show its customers continued commitment to its joint success, delivery on last year''s promises, and strong North American leadership. Ramco has had a presence Read More
The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

and personal services  laptops, multifunction smart phones, and personal digital assistants (PDAs), as well as full-spectrum broadband communication infrastructures, all keep mobile workforces connected. The result is access to and exchange of reliable, up-to-date information, which speeds up the completion of jobs and accurate invoicing. With Agresso’s Field Force, such mobile devices are tightly integrated to role-based enterprise information in order to reduce or eliminate costly and time-consuming trips back to the Read More
Employee Web Use and Misuse: Companies, Their Employees, and the Internet
The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business?

and personal services  Problem . Internet Use and Misuse Where do you draw the line? Is it okay to send the occasional personal email at work? What about a little internet shopping or spending sometime on social networking sites, playing online games, downloading pirated movies and music, gambling or downloading porn? The internet has created new opportunities for mischief and new challenges for managers. Worldwide worries In today s office enviornment, employers have a relatively new issue to deal with; employees wasting time Read More
Planning and Budgeting: Improving Effectiveness through Best Practices and Technology
Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent

and personal services  and Budgeting: Improving Effectiveness through Best Practices and Technology Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are. Read More
Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long

and personal services  Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more. Read More
Corporate and Market Lifecycle Factors that Influence Revenue Balance and Growth
Awareness, demand, and education are often required to pull prospective clients to your organization. But in order to produce effective marketing materials and

and personal services  and Market Lifecycle Factors that Influence Revenue Balance and Growth Awareness, demand, and education are often required to pull prospective clients to your organization. But in order to produce effective marketing materials and approaches within your go-to market, you must first understand the life cycle of your company in relation to product, market, and buyer. This will lead in turn to mastery of balanced revenue growth and life cycle alignment. Read More
ERP and Warehouse Management: Technology, Challenges, and User Recommendations
Intense product architecture rejuvenation, functional enhancements cycles, and market consolidation exert pressure on all mid-market vendors offering ERP and

and personal services  and Warehouse Management: Technology, Challenges, and User Recommendations Technology Strengths Leveraging a common development framework is an important distinction for midsized companies seeking an ERP back-office system with strong warehouse management capabilities, and Adonix is one of the few software vendors with such an integrated offering on the same platform. Based in France, this privately-held vendor offers enterprise solutions to medium, process and discrete manufacturing companies. Other Read More
Intentia: Stepping Out With Fashion and Style Part One: Characteristics and Trends of the Fashion Industry
So your software vendor says that they can do fashion. You better make sure that the software features go far beyond styles, colors, and sizes. The requirements

and personal services  Stepping Out With Fashion and Style Part One: Characteristics and Trends of the Fashion Industry Introduction So your software vendor says that they can do fashion. You better make sure that the software features go far beyond styles, colors, and sizes. The requirements for the fashion industry are some of the most demanding and unforgiving in the world of manufacturing. If you''re not careful, you may find your profits falling on the cutting floor and money being swept out with the scraps. Read on to Read More
Automation and Virtualization Increase Utilization and Efficiency of J2EE Applications
As enterprise Java has become more and more pervasive, IT has used Java 2 Platform, Enterprise Edition (J2EE) technologies to build many of its most mission

and personal services  and Virtualization Increase Utilization and Efficiency of J2EE Applications As enterprise Java has become more and more pervasive, IT has used Java 2 Platform, Enterprise Edition (J2EE) technologies to build many of its most mission-critical applications, typically over-provisioning hardware to guarantee performance—at an extremely high price. Hence, the goal of automation and virtualization software: to enable IT to provide applications at required service levels and reduced costs. Read More
Microsoft ''The Great'' Poised To Conquer Mid-Market, Once and Again Part 2: Challenges and User Recommendations
Microsoft''s reticence to comment on any timelines of product integration and operations mergers, to our belief, stems from their genuine inability to foresee it

and personal services  To Conquer Mid-Market, Once and Again Part 2: Challenges and User Recommendations Event Summary On May 7, after couple of weeks of the press'' speculations, and the parties'' courting and ''playing hard to get'' game, Microsoft Corporation (NASDAQ: MSFT), the world''s largest software provider, announced it has reached an agreement to acquire Navision (CSE: NAVI), a Danish provider of enterprise business solutions for mid-sized companies. The acquisition is seen to bring together the complementary geographic Read More
Tackling Track-and-Trace: An Overview and Pathway to a Solution
The purpose of track-and-trace regulation in the pharmaceutical industry is to stem the flow of illegal and dangerous counterfeit medicines. These medicines

and personal services  Track-and-Trace: An Overview and Pathway to a Solution The purpose of track-and-trace regulation in the pharmaceutical industry is to stem the flow of illegal and dangerous counterfeit medicines. These medicines represent a significant public health challenge. No central authority has all the information necessary to track and trace drugs across the global supply chain, much less quantify the extent of counterfeiting. This whitepaper summarizes the key regulations in play on both continents and Read More
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships

and personal services  and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read Read More
Zettaset and Simba Streamline Hadoop and Analytics Interoperability
Zettaset and Simba have announced a strategic technology partnership to provide enterprise class security for the deployment of combined analytics and Hadoop

and personal services  and Simba Streamline Hadoop and Analytics Interoperability Zettaset and Simba have announced a strategic technology partnership to provide enterprise class security for the deployment of combined analytics and Hadoop platforms and streamlined interoperability for the Hadoop and analytics ecosystem. Zettaset, a provider of Hadoop-based big data management applications, and Simba, an important standards-based data connector provider, have recently signed a partnership to tighten their relationship Read More

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