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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » and personal services


eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

and personal services  including Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty''s biggest competitive advantage is its workforce. Unlike many of the consultants at a Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

and personal services  serious evaluation of strategies and personal may be required. H. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Evaluate to what degree higher Operational Scores translate into increased Loyalty Scores. I. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Lagging operations result in an apathetic customer despite historically high Loyalty Index Score. 1. Zones are just examples – actual categories and definitions are Read More...
Ramco to Its Customers-Let''s Get Personal! Part Two: Commitment and Recommendations
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are good. Ramco faces a crowded and

and personal services  Personal! Part Two: Commitment and Recommendations Ramco Commitment to the North American Market? Approximately one year ago in Las Vegas, Ramco Systems Limited ( www.ramco.com ), a global provider of enterprise solutions with HQ in India, unveiled a new vision for enterprise applications at its annual user group conference. This year Ramco came to show its customers continued commitment to its joint success, delivery on last year''s promises, and strong North American leadership. Ramco has had a presence Read More...
Programming for Business Analysts? The Promise of Simplified Web Services Implementation and Access
LANSA offers to rejuvenate legacy systems by empowering developers with simplified programming to use Java services.

and personal services  such as mobile phones and personal digital assistants (PDA). This means presentation (client) logic needs to be separate from the back-end (server) business logic. This is Part One of a two-part note. Part Two will address LANSA''s target market and make user recommendations. Vendors Turn to Java Java is a programming language developed by Sun Microsystems . Originally called Oak , Java was designed for handheld devices and set-top boxes. In 1995, Sun changed the language''s name to Java and modified the Read More...
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

and personal services  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s corr Read More...
McCormick and Schmick''s Restaurants Gains New Insight into Dining Trends and Financial Performance with IBM Cognos Express
McCormick & Schmick’s Seafood Restaurants needed better insight to understand and take advantage of key business trends. Find out why they chose IBM Cognos

and personal services  and Schmick''s Restaurants Gains New Insight into Dining Trends and Financial Performance with IBM Cognos Express McCormick & Schmick’s Seafood Restaurants needed better insight to understand and take advantage of key business trends. Find out why they chose IBM Cognos Express to deliver that insight. Read More...
PLM Trends Impacting the Retail, Footwear, and Apparel (RFA), and Consumer Products Industries
In today’s challenging economic environment, forward-thinking companies are looking at technology solutions that can help them weather the economic storm, and

and personal services  Impacting the Retail, Footwear, and Apparel (RFA), and Consumer Products Industries In today’s challenging economic environment, forward-thinking companies are looking at technology solutions that can help them weather the economic storm, and deliver long-term performance benefits. Discover four key trends that are relevant to today’s economic situation, and learn how leading retailers and brands are embracing product lifecycle management (PLM) solutions to enhance bottom-line efficiency. Read More...
The Power and Benefit of Using Virtual Worlds for Real-world Collaboration, Learning, Productivity, and Innovation
Web 2.0 technologies are gaining greater acceptance in the workplace, as they promote intra- and inter-organizational collaboration and productivity. The

and personal services  Power and Benefit of Using Virtual Worlds for Real-world Collaboration, Learning, Productivity, and Innovation Web 2.0 technologies are gaining greater acceptance in the workplace, as they promote intra- and inter-organizational collaboration and productivity. The marriage of these technologies with three-dimensional (3-D) virtual world technology will bring even greater opportunities. Find out how these technologies have potential not just for collaboration and productivity, but also for learning and i Read More...
Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

and personal services  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More...
IBM Cognos Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations
To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and

and personal services  Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and performance management applications can increase visibility into key metrics to improve business processes and decision-making throughout an organization. Download this paper to learn how Cognos Express can help midsize companies improve Read More...
Gaining Agility, Control, and Better Performance with Application-aware Network Performance and Diagnostics
Organizations looking to enhance the performance of their vital IT infrastructure are increasingly seeking new ways to gain holistic visibility, agility, and

and personal services  Agility, Control, and Better Performance with Application-aware Network Performance and Diagnostics Organizations looking to enhance the performance of their vital IT infrastructure are increasingly seeking new ways to gain holistic visibility, agility, and efficiency when controlling and monitoring network performance. A relatively new breed of solutions has emerged to bridge the gap of traditional IT infrastructure monitoring systems called Application-aware Network Performance Monitoring. These Read More...
Corporate and Market Lifecycle Factors that Influence Revenue Balance and Growth
Awareness, demand, and education are often required to pull prospective clients to your organization. But in order to produce effective marketing materials and

and personal services  and Market Lifecycle Factors that Influence Revenue Balance and Growth Awareness, demand, and education are often required to pull prospective clients to your organization. But in order to produce effective marketing materials and approaches within your go-to market, you must first understand the life cycle of your company in relation to product, market, and buyer. This will lead in turn to mastery of balanced revenue growth and life cycle alignment. Read More...
Achieving Efficient Governance, Risk, and Compliance (GRC) through Process and Automation
Newly available software platforms known as governance, risk, and compliance (GRC) technologies can help your business stay on top of the myriad procedures

and personal services  Efficient Governance, Risk, and Compliance (GRC) through Process and Automation Newly available software platforms known as governance, risk, and compliance (GRC) technologies can help your business stay on top of the myriad procedures, tasks, and behaviors that bear upon compliance. This paper discusses the drivers behind the growing awareness of GRC information technology, introduces the elements of an effective automated GRC system, and suggests a low-risk, high-impact approach to launching Read More...
The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent
IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive

and personal services  Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of Read More...
Microsoft SharePoint and Citrix Application Optimization Deployment Best Practices and Performance Validation
If you’re moving toward outsourcing and a dispersed workforce, deploying a centralized knowledge and document repository is going to be one of your biggest

and personal services  SharePoint and Citrix Application Optimization Deployment Best Practices and Performance Validation If you’re moving toward outsourcing and a dispersed workforce, deploying a centralized knowledge and document repository is going to be one of your biggest challenges. All users, regardless of their location, expect reasonable application response times to actively participate in the knowledge exchange process within your organization. Find out what you can do to overcome this challenge—before Read More...

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