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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » and personal services


eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

and personal services  including Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty''s biggest competitive advantage is its workforce. Unlike many of the consultants at a Read More...
Employee Web Use and Misuse: Companies, Their Employees, and the Internet
The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business?

and personal services  Problem . Internet Use and Misuse Where do you draw the line? Is it okay to send the occasional personal email at work? What about a little internet shopping or spending sometime on social networking sites, playing online games, downloading pirated movies and music, gambling or downloading porn? The internet has created new opportunities for mischief and new challenges for managers. Worldwide worries In today s office enviornment, employers have a relatively new issue to deal with; employees wasting time Read More...
Ramco to Its Customers-Let''s Get Personal! Part Two: Commitment and Recommendations
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are good. Ramco faces a crowded and

and personal services  Personal! Part Two: Commitment and Recommendations Ramco Commitment to the North American Market? Approximately one year ago in Las Vegas, Ramco Systems Limited ( www.ramco.com ), a global provider of enterprise solutions with HQ in India, unveiled a new vision for enterprise applications at its annual user group conference. This year Ramco came to show its customers continued commitment to its joint success, delivery on last year''s promises, and strong North American leadership. Ramco has had a presence Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

and personal services  serious evaluation of strategies and personal may be required. H. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Evaluate to what degree higher Operational Scores translate into increased Loyalty Scores. I. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Lagging operations result in an apathetic customer despite historically high Loyalty Index Score. 1. Zones are just examples – actual categories and definitions are Read More...
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

and personal services  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s corr Read More...
Lean and World Class Manufacturing and the Information Technology Dilemma-The Loss of Corporate Consciousness
Companies relying on manual implementation and support for lean and world class methodologies risk losing corporate consciousness. Avoid the pitfalls of lost

and personal services  and World Class Manufacturing and the Information Technology Dilemma-The Loss of Corporate Consciousness Introduction Lean and world class companies, and those that are actively on the journey toward a world class level of performance are generally admired and used as a benchmark. Yet, many of these companies, in their quest to get lean, have fallen victim to what we will call a loss of corporate consciousness , which results from manually implemented and supported lean and world class manufacturing Read More...
PLM Trends Impacting the Retail, Footwear, and Apparel (RFA), and Consumer Products Industries
In today’s challenging economic environment, forward-thinking companies are looking at technology solutions that can help them weather the economic storm, and

and personal services  Impacting the Retail, Footwear, and Apparel (RFA), and Consumer Products Industries In today’s challenging economic environment, forward-thinking companies are looking at technology solutions that can help them weather the economic storm, and deliver long-term performance benefits. Discover four key trends that are relevant to today’s economic situation, and learn how leading retailers and brands are embracing product lifecycle management (PLM) solutions to enhance bottom-line efficiency. Read More...
Oil and Gas: Upstream Data and Information Management Survey
Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of

and personal services  and Gas: Upstream Data and Information Management Survey Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges. Read More...
Driving Profitability and Managing Costs: Telecommunications Performance Excellence and Profitability
Telecommunications providers need detailed information regarding expenses and profit margins across many dimensions. But many companies lack sufficient data

and personal services  Profitability and Managing Costs: Telecommunications Performance Excellence and Profitability Telecommunications providers need detailed information regarding expenses and profit margins across many dimensions. But many companies lack sufficient data visibility and access to fully understand the root drivers of cost and profitability associated with rate plans, networks, products, and customers. Find out how to get an accurate understanding of these drivers, in order to cut expenses, and drive Read More...
SAP NetWeaver and Globalization: Meeting Local and Global Requirements
Rapid changes in international markets—and mounting pressures to reduce costs and improve quality—make globalization a key issue for most organizations today

and personal services  NetWeaver and Globalization: Meeting Local and Global Requirements Rapid changes in international markets—and mounting pressures to reduce costs and improve quality—make globalization a key issue for most organizations today. Worldwide company reorganizations, acquisitions, mergers, and spin-offs affect the structure of an enterprise, demanding immediate action. Globalization requires that companies enable core business processes on a global basis, while providing ease of use for local user Read More...
Manage Enterprise Change and Compliance with Configuresoft ECM and Microsoft SC2007
Today’s complex enterprise networks present unique challenges to those whose task it is to manage and secure them. Existing security measures that worked

and personal services  Enterprise Change and Compliance with Configuresoft ECM and Microsoft SC2007 Today’s complex enterprise networks present unique challenges to those whose task it is to manage and secure them. Existing security measures that worked yesterday may not be sufficient tomorrow. But by combining Configuresoft’s Enterprise Configuration Manager (ECM) with Microsoft’s System Center 2007, businesses can secure their data, protect their bottom lines from costly downtime, and meet regulatory standards. Read More...
IBM Cognos Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations
To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and

and personal services  Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and performance management applications can increase visibility into key metrics to improve business processes and decision-making throughout an organization. Download this paper to learn how Cognos Express can help midsize companies improve Read More...
Intentia''s Movex for Food and Beverage: Gaining a Foothold in North America Part 1: Functions and Features of Movex
Intentia''s Movex solution for the food and beverage industries has been highly regarded in Europe and the Pacific Rim. Now, Intentia is ready to gain foothold

and personal services  s Movex for Food and Beverage: Gaining a Foothold in North America Part 1: Functions and Features of Movex Introduction Intentia International AB (XSSE: INT B), a Swedish provider of enterprise business applications for mid-size and large enterprises, has been a major software player off the shores of North America for nearly two decades, developing, inter alia, a well-earned reputation in process manufacturing software for the food and beverage industries. Now, Intentia has set its sights on the Read More...
PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Four: Challenges and User Recommendations
PeopleSoft manufacturing customers and J.D. Edwards customers in service industries should assess the vendor''s product plans given these customers might benefit

and personal services  Gathers Manufacturing and SCM Wherewithal Part Four: Challenges and User Recommendations Challenges This article analyzes whether an array of recent PeopleSoft , Inc. (NASDAQ: PSFT), moves will finally and lastingly establish it as a serious contender in the manufacturing enterprise resource planning (ERP) and supply chain management (SCM) space. These moves are discussed in detail in Part One of this note. In a nutshell, we have been looking positively at PeopleSoft''s mega acquisition of J.D. Read More...
Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations
In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated

and personal services  SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations Web Services Orchestration Increasing demand-driven responsiveness towards customers'' needs requires a well-coordinated set of IT infrastructure components, since it is no longer good enough to purchase disparate pieces and expect them to simply interoperate. The ideal should be a sort of an independent data exchange that would leverage common metadata and processes to create composite functionality derived from existing application Read More...

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