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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » and personal services


eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

and personal services  including Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty''s biggest competitive advantage is its workforce. Unlike many of the consultants at a Read More...
Employee Web Use and Misuse: Companies, Their Employees, and the Internet
The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business?

and personal services  Problem . Internet Use and Misuse Where do you draw the line? Is it okay to send the occasional personal email at work? What about a little internet shopping or spending sometime on social networking sites, playing online games, downloading pirated movies and music, gambling or downloading porn? The internet has created new opportunities for mischief and new challenges for managers. Worldwide worries In today s office enviornment, employers have a relatively new issue to deal with; employees wasting time Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

and personal services  serious evaluation of strategies and personal may be required. H. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Evaluate to what degree higher Operational Scores translate into increased Loyalty Scores. I. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Lagging operations result in an apathetic customer despite historically high Loyalty Index Score. 1. Zones are just examples – actual categories and definitions are Read More...
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

and personal services  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s corr Read More...
Programming for Business Analysts? The Promise of Simplified Web Services Implementation and Access
LANSA offers to rejuvenate legacy systems by empowering developers with simplified programming to use Java services.

and personal services  such as mobile phones and personal digital assistants (PDA). This means presentation (client) logic needs to be separate from the back-end (server) business logic. This is Part One of a two-part note. Part Two will address LANSA''s target market and make user recommendations. Vendors Turn to Java Java is a programming language developed by Sun Microsystems . Originally called Oak , Java was designed for handheld devices and set-top boxes. In 1995, Sun changed the language''s name to Java and modified the Read More...
Innovative, Sustainable, and Responsive: Food and Beverage Manufacturers Evolve for the New Economy
To satisfy customer requirements profitably, food and beverage (F&B) manufacturers must work at the pace of change, which has accelerated in regulations

and personal services  Sustainable, and Responsive: Food and Beverage Manufacturers Evolve for the New Economy To satisfy customer requirements profitably, food and beverage (F&B) manufacturers must work at the pace of change, which has accelerated in regulations, consumer buying patterns, and the needs of retail, restaurant, and industrial foodservice customers. Know the three major challenges facing F&B manufacturers today and what they need to do to streamline their operations for greater efficiencies and waste Read More...
Tax Compliance and the ERP System: Eliminate Error and Ensure End-to-end Compliance
A properly deployed ERP system handles tax compliance with accuracy and reliability, offering flexibility and functionality as your business grows. Learn more

and personal services  Compliance and the ERP System: Eliminate Error and Ensure End-to-end Compliance A properly deployed ERP system handles tax compliance with accuracy and reliability, offering flexibility and functionality as your business grows. Learn more in this white paper about tax compliance in ERP systems and how automating tax management can save your organization time, energy, and money in the long run. Read More...
Announcements from UNIT4 and SYSPRO: New Phraseology and Sustainable Development
I attended Judith Rothrock’s 2010 Analyst Roadshow event in Boston last week, and was startled by a few news items from ERP vendors UNIT4 and SYSPRO. Here’s my

and personal services  from UNIT4 and SYSPRO: New Phraseology and Sustainable Development I attended Judith Rothrock’s 2010 Analyst Roadshow event in Boston last week, and was startled by a few news items from ERP vendors UNIT4 and SYSPRO. Here’s my take: UNIT4 Known as an ERP vendor that targets businesses challenged with constantly changing needs, UNIT4 is usually quite ingenious in their product marketing and branding (e.g., I have never seen other ERP vendors traffic in angels or the like). No exception Read More...
Zettaset and Simba Streamline Hadoop and Analytics Interoperability
Zettaset and Simba have announced a strategic technology partnership to provide enterprise class security for the deployment of combined analytics and Hadoop

and personal services  and Simba Streamline Hadoop and Analytics Interoperability Zettaset and Simba have announced a strategic technology partnership to provide enterprise class security for the deployment of combined analytics and Hadoop platforms and streamlined interoperability for the Hadoop and analytics ecosystem. Zettaset, a provider of Hadoop-based big data management applications, and Simba, an important standards-based data connector provider, have recently signed a partnership to tighten their relationship Read More...
Cisco and Jive Partner for Unified Communication and Collaboration Suite
Cisco and Jive Software have partnered to offer a complete communication and collaboration offering. The aim is to make it possible for companies to deploy an

and personal services  and Jive Partner for Unified Communication and Collaboration Suite Cisco and Jive Software have partnered to offer a complete communication and collaboration offering, combining Jive''s enterprise collaboration platform with Cisco''s real-time technologies such as WebEx for Web conferencing and Jabber for corporate instant messaging (IM) and voice/video over IP. The aim is to make it possible for companies to deploy an integrated and seamless experience for their employees (to communicate and Read More...
Driving New Efficiencies in the Indirect Supply Chain: Procurement and Logistics Strategies for Maintenance, Repair, and Operations Supplies
In a challenging economy, many companies focus cost-cutting on direct materials and capital spending rather than maintenance, repair, and operations (MRO

and personal services  Indirect Supply Chain: Procurement and Logistics Strategies for Maintenance, Repair, and Operations Supplies In a challenging economy, many companies focus cost-cutting on direct materials and capital spending rather than maintenance, repair, and operations (MRO) supplies (also known as indirect materials). But an alternate concept allows you to implement lean processes to create a high-efficiency MRO outsource model. Find out how it offers greater visibility and promotes continuous improvement along the Read More...
Overnight Success: Helping Small and Mid-Sized Businesses Prepare for Sudden Spikes in Online Traffic and Sales
Just to survive, let alone thrive, smaller businesses need a complete Web infrastructure that is stable, scalable, and secure. And it begins at the very first

and personal services  Success: Helping Small and Mid-Sized Businesses Prepare for Sudden Spikes in Online Traffic and Sales Just to survive, let alone thrive, smaller businesses need a complete Web infrastructure that is stable, scalable, and secure. And it begins at the very first point of contact between vendor and customer: DNS, or Domain Name System. This white paper examines how managed solutions for external DNS can combat Web site crashes, distributed denial of service (DDoS) attacks, and plain old downtime. Read More...
How to Develop, Maintain, and Support a Quality Management and Development Process
The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges

and personal services  to Develop, Maintain, and Support a Quality Management and Development Process The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges. Choosing a tool to help support these practices not only can help to alleviate the burden placed on those involved, but it can add efficiency, organization, and the foundation for success. Find out how one company benefited from implementing a quality initiative. Read More...
How to Plan and Manage in Uncertainty and Volatility? Based on Reality and Facts, Duh! - Part 2
Part 1 of this blog series articulated the acute need to bring supply chain planning and execution together so that enterprises can react quickly in an informed

and personal services  to Plan and Manage in Uncertainty and Volatility? Based on Reality and Facts, Duh! - Part 2 Part 1 of this blog series articulated the acute need to bring supply chain planning and execution together so that enterprises can react quickly in an informed and confident fashion . The Boston Red Sox '' September 2011 collapse was used as a poignant example of how even the best long-term planning can be rendered useless if there is no responsiveness during crunch time. In general, if we know that our plans Read More...

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