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 and personal services

Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Professional Services Automation

A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects. 

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eLoyalty Enhances Its Field Service And Logistics Services


eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.

and personal services  including Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty''s biggest competitive advantage is its workforce. Unlike many of the consultants at a Read More

The Convergence of ERP and Field Services-One Vendor’s Leadership


Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.

and personal services  laptops, multifunction smart phones, and personal digital assistants (PDAs), as well as full-spectrum broadband communication infrastructures, all keep mobile workforces connected. The result is access to and exchange of reliable, up-to-date information, which speeds up the completion of jobs and accurate invoicing. With Agresso’s Field Force, such mobile devices are tightly integrated to role-based enterprise information in order to reduce or eliminate costly and time-consuming trips back to the Read More

Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


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and personal services  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s corr Read More

Employee Web Use and Misuse: Companies, Their Employees, and the Internet


The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business? What’s the right balance between monitoring and blocking? Learn about a Web security solution that can allow you to monitor and enforce your Internet usage policies, bringing site monitoring and filtering together with anti-virus and anti-spyware protection.

and personal services  Problem . Internet Use and Misuse Where do you draw the line? Is it okay to send the occasional personal email at work? What about a little internet shopping or spending sometime on social networking sites, playing online games, downloading pirated movies and music, gambling or downloading porn? The internet has created new opportunities for mischief and new challenges for managers. Worldwide worries In today s office enviornment, employers have a relatively new issue to deal with; employees wasting time Read More

Ramco to Its Customers-Let's Get Personal! Part Two: Commitment and Recommendations


Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are good. Ramco faces a crowded and consolidating enterprise market, but has shown patience and realistic expectations for its growth.

and personal services  Personal! Part Two: Commitment and Recommendations Ramco Commitment to the North American Market? Approximately one year ago in Las Vegas, Ramco Systems Limited ( www.ramco.com ), a global provider of enterprise solutions with HQ in India, unveiled a new vision for enterprise applications at its annual user group conference. This year Ramco came to show its customers continued commitment to its joint success, delivery on last year''s promises, and strong North American leadership. Ramco has had a presence Read More

Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges


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and personal services  Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges Banks need robust risk analysis and reporting solutions to improve reporting accuracy and efficiency, while reducing the costs and burdens of compliance. Yet many forces hamper efficient enterprise risk reporting, including regulatory and stakeholder pressures, process inefficiencies, and disparate data. This paper focuses on the risk reporting challenges facing banks, and outlines the best practices banks Read More

Secure Analytics: Maximizing Data Quality and Minimizing Risk for Banking and Insurance Firms


Do you use real customer profiles and statistics to drive marketing efforts, or real employee data for salary or benefit analysis? While these activities are critical to success, they can put you at risk for a data breach. But with a data security system, you can maintain the data’s original properties, while giving clearance for key business activities to proceed. Learn how to assure your sensitive data is protected.

and personal services  Analytics: Maximizing Data Quality and Minimizing Risk for Banking and Insurance Firms Do you use real customer profiles and statistics to drive marketing efforts, or real employee data for salary or benefit analysis? While these activities are critical to success, they can put you at risk for a data breach. But with a data security system, you can maintain the data’s original properties, while giving clearance for key business activities to proceed. Learn how to assure your sensitive data is Read More

Executive Sales and Operations Planning Maturity Levels and Key Solution Criterion


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and personal services  Sales and Operations Planning Maturity Levels and Key Solution Criterion Sales and operations planning (S&OP) is the key integrated process that the supply chain organization can leverage to achieve visibility and transformation across the entire organization and throughout the value chain. This white paper explores the current business challenges face by companies, the priority allocated to S&OP, the maturity levels associated with S&OP, and the role of technology enablers. Read More

The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent


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and personal services  Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of Read More

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ERP and Warehouse Management: Technology, Challenges, and User Recommendations


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and personal services  and Warehouse Management: Technology, Challenges, and User Recommendations Technology Strengths Leveraging a common development framework is an important distinction for midsized companies seeking an ERP back-office system with strong warehouse management capabilities, and Adonix is one of the few software vendors with such an integrated offering on the same platform. Based in France, this privately-held vendor offers enterprise solutions to medium, process and discrete manufacturing companies. Other Read More

The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part Six: Competition, Vendor, and User Recommendations


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and personal services  Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part Six: Competition, Vendor, and User Recommendations Competition SSA Global announced it has acquired Marcam , a provider of specialized, operational-level enterprise resource planning (ERP) solutions for process manufacturers, from Invensys plc , the global automation and controls group with headquarters in the UK, and from which SSA Global also bought Baan about a year ago. What SSA Global acquired was a company, although Read More

Overnight Success: Helping Small and Mid-Sized Businesses Prepare for Sudden Spikes in Online Traffic and Sales


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and personal services  Success: Helping Small and Mid-Sized Businesses Prepare for Sudden Spikes in Online Traffic and Sales Just to survive, let alone thrive, smaller businesses need a complete Web infrastructure that is stable, scalable, and secure. And it begins at the very first point of contact between vendor and customer: DNS, or Domain Name System. This white paper examines how managed solutions for external DNS can combat Web site crashes, distributed denial of service (DDoS) attacks, and plain old downtime. Read More

Ultimus and the Business Process Ecosystem: Complementing SAP and


Applications such as SAP provide significant value and perform critical functions inside an organization. However, they cannot be expected to do everything, just as an airplane cannot be expected to drop you off at your door like a taxi. Organizations must plan for multiple systems to handle the various types of business processes they have to manage and improve.

and personal services  and the Business Process Ecosystem: Complementing SAP and Applications such as SAP provide significant value and perform critical functions inside an organization. However, they cannot be expected to do everything, just as an airplane cannot be expected to drop you off at your door like a taxi. Organizations must plan for multiple systems to handle the various types of business processes they have to manage and improve. Read More