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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » and personal services


eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

and personal services  including Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty''s biggest competitive advantage is its workforce. Unlike many of the consultants at a Read More...
Ramco to Its Customers-Let''s Get Personal! Part Two: Commitment and Recommendations
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are good. Ramco faces a crowded and

and personal services  Personal! Part Two: Commitment and Recommendations Ramco Commitment to the North American Market? Approximately one year ago in Las Vegas, Ramco Systems Limited ( www.ramco.com ), a global provider of enterprise solutions with HQ in India, unveiled a new vision for enterprise applications at its annual user group conference. This year Ramco came to show its customers continued commitment to its joint success, delivery on last year''s promises, and strong North American leadership. Ramco has had a presence Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

and personal services  serious evaluation of strategies and personal may be required. H. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Evaluate to what degree higher Operational Scores translate into increased Loyalty Scores. I. Aggressively implement the MAIC scorecard improvement plans to improve Operational Index. Lagging operations result in an apathetic customer despite historically high Loyalty Index Score. 1. Zones are just examples – actual categories and definitions are Read More...
The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

and personal services  laptops, multifunction smart phones, and personal digital assistants (PDAs), as well as full-spectrum broadband communication infrastructures, all keep mobile workforces connected. The result is access to and exchange of reliable, up-to-date information, which speeds up the completion of jobs and accurate invoicing. With Agresso’s Field Force, such mobile devices are tightly integrated to role-based enterprise information in order to reduce or eliminate costly and time-consuming trips back to the Read More...
Programming for Business Analysts? The Promise of Simplified Web Services Implementation and Access
LANSA offers to rejuvenate legacy systems by empowering developers with simplified programming to use Java services.

and personal services  such as mobile phones and personal digital assistants (PDA). This means presentation (client) logic needs to be separate from the back-end (server) business logic. This is Part One of a two-part note. Part Two will address LANSA''s target market and make user recommendations. Vendors Turn to Java Java is a programming language developed by Sun Microsystems . Originally called Oak , Java was designed for handheld devices and set-top boxes. In 1995, Sun changed the language''s name to Java and modified the Read More...
SHL and Halogen Software Join Forces to Offer Talent and Assessment Solutions for Mid-market Companies
Halogen Software and SHL announced their partnership in an attempt to provide improved customer experience in key talent management areas. SHL’s talent

and personal services  and Halogen Software Join Forces to Offer Talent and Assessment Solutions for Mid-market Companies Halogen Software and SHL  announced their partnership  in an attempt to provide improved customer experience in key talent management areas. SHL’s talent measurement t ools combined with  Halogen’s talent suite  aim to complement each other in talent acquisition, leadership development, career development, and succession planning. Halogen customers can now benefit from the  SHL’s Read More...
Day One Employee Productivity and Increased Security: Integrated Provisioning and SSO
Increasing user productivity is an ongoing challenge for many companies. While an abundance of online information and applications is available to them

and personal services  One Employee Productivity and Increased Security: Integrated Provisioning and SSO Increasing user productivity is an ongoing challenge for many companies. While an abundance of online information and applications is available to them, facilitating fast and secure access to the information can be a complex task. An integrated provisioning and single sign-on (SSO) solution provides secure access to the network from the moment an employee starts the job—enabling full productivity from day one. Read More...
Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM
In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to

and personal services  Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM Introduction The battle for the dominance in Service Oriented Architecture (SOA) and Web services has so far largely been a war of words without the clear winner yet (and not any time soon), as many underlying Internet-based standards have emerged only recently. Still, the advocates of both major platforms/frameworks, Java 2 Enterprise Edition (J2EE) and Microsoft .NET , agree on the future of Web services, and have been building Read More...
SAP BusinessObjects Solutions Provide BI and Analytics Capabilities to SaaS and Independent Software Vendors
Today’s uncertain economic climate, rapidly changing customer preferences, intensifying competition, and increasingly dispersed workforce are driving

and personal services  BusinessObjects Solutions Provide BI and Analytics Capabilities to SaaS and Independent Software Vendors Today’s uncertain economic climate, rapidly changing customer preferences, intensifying competition, and increasingly dispersed workforce are driving organizations to rethink how they collect and disseminate information in order to make better business decisions. This profile examines solutions that are helping independent software vendors (ISVs) and software-as-a-service (SaaS) vendors overcome Read More...
Big Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors
Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment

and personal services  Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment decision, however, it should evaluate its options relative to actual business strategies and operating requirements. Only then will it put itself in a position to make a well-informed investment decision. Download this article to learn more. Read More...
How to Plan and Manage in Times of Uncertainty and Volatility? Based on Reality and Facts, Duh! (Part 1)


and personal services  to Plan and Manage in Times of Uncertainty and Volatility? Based on Reality and Facts, Duh! (Part 1) My recent attendance at Progress Revolution 2011 , Kinexions 2011 , and several Boston APICS Chapter professional development meetings, where a plethora of companies talked about their operational experiences of late, made me realize that “business as usual” practices no longer work. For one thing, while long-term planning remains an important exercise for senior executives’ strategic and visionary Read More...
The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part Six: Competition, Vendor, and User Recommendations
Customers and the marketplace may have forgotten who Marcam is and what it stands for. The new owner must, for that reason, communicate its successes and

and personal services  Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part Six: Competition, Vendor, and User Recommendations Competition SSA Global announced it has acquired Marcam , a provider of specialized, operational-level enterprise resource planning (ERP) solutions for process manufacturers, from Invensys plc , the global automation and controls group with headquarters in the UK, and from which SSA Global also bought Baan about a year ago. What SSA Global acquired was a company, although Read More...
TEC Vendor Challenge: ERP, and Disruptive Innovations and Strategies
Technology Evaluation Centers (TEC) is putting all its expertise and experience behind hosting the upcoming TEC Vendor Challenge, September 18–19, in Montreal

and personal services  Vendor Challenge: ERP, and Disruptive Innovations and Strategies Technology Evaluation Centers (TEC) is putting all its expertise and experience behind hosting the upcoming  TEC Vendor Challenge , September 18–19, in Montreal, Quebec. The idea behind the TEC Vendor Challenge is to provide enterprises with an efficient way to see a number of major software vendors demo to a common script over the course of 1 to 2 days. By offering a set number of registrations, we afford attendees with more and Read More...
RedPrairie and JDA Software Merger, Part Two: How Will it Work and What Should we Think?
On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie

and personal services  and JDA Software Merger, Part Two: How Will it Work and What Should we Think? On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series. Cynical and jaded market observers will see this merger Read More...
Unified Human Capital Management and Talent Technology Survey Report: How Human Capital and Talent Technology Are Influencing Global Business
This Unified Human Capital Management and Talent Technology Survey Report addresses how businesses are using human capital management (HCM) to meet their growth

and personal services  Human Capital Management and Talent Technology Survey Report: How Human Capital and Talent Technology Are Influencing Global Business This Unified Human Capital Management and Talent Technology Survey Report addresses how businesses are using human capital management (HCM) to meet their growth goals. The survey results are representative of large and smaller enterprises and reflect the input of 126 respondents. By downloading this document, you agree to provide contact information and other data to Read More...

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