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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » and personal services


eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

and personal services  including Siebel, Vantive, E.piphany, and Kana. Each of these vendors has also partnered with at least one of the Big Four. This creates a challenge for eLoyalty because the Big Four have existing relationships with a large percentage of the potential CRM market. Smaller consulting firms find it very difficult to win contracts when they compete against Big Four firms that have already done work for the client. eLoyalty''s biggest competitive advantage is its workforce. Unlike many of the consultants at a Read More...
Employee Web Use and Misuse: Companies, Their Employees, and the Internet
The Internet creates new opportunities for mischief—and new challenges for managers. How do you balance individual access with the overall good of the business?

and personal services  Problem . Internet Use and Misuse Where do you draw the line? Is it okay to send the occasional personal email at work? What about a little internet shopping or spending sometime on social networking sites, playing online games, downloading pirated movies and music, gambling or downloading porn? The internet has created new opportunities for mischief and new challenges for managers. Worldwide worries In today s office enviornment, employers have a relatively new issue to deal with; employees wasting time Read More...
Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

and personal services  Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2 In part one of my interview with Martin Schneider , Senior Director of Communications at SugarCRM , we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM. Q: About development—most of it is done by your team of programmers, right?   A: That’s corr Read More...
The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

and personal services  laptops, multifunction smart phones, and personal digital assistants (PDAs), as well as full-spectrum broadband communication infrastructures, all keep mobile workforces connected. The result is access to and exchange of reliable, up-to-date information, which speeds up the completion of jobs and accurate invoicing. With Agresso’s Field Force, such mobile devices are tightly integrated to role-based enterprise information in order to reduce or eliminate costly and time-consuming trips back to the Read More...
Programming for Business Analysts? The Promise of Simplified Web Services Implementation and Access
LANSA offers to rejuvenate legacy systems by empowering developers with simplified programming to use Java services.

and personal services  such as mobile phones and personal digital assistants (PDA). This means presentation (client) logic needs to be separate from the back-end (server) business logic. This is Part One of a two-part note. Part Two will address LANSA''s target market and make user recommendations. Vendors Turn to Java Java is a programming language developed by Sun Microsystems . Originally called Oak , Java was designed for handheld devices and set-top boxes. In 1995, Sun changed the language''s name to Java and modified the Read More...
Hub and Spoke Integration SAP and Microsoft Dynamics NAV
The hub and spoke concept refers to a parent or holding company that uses one business software system (the hub), which is integrated with the systems used by

and personal services  and Spoke Integration SAP and Microsoft Dynamics NAV The hub and spoke concept refers to a parent or holding company that uses one business software system (the hub), which is integrated with the systems used by its individual subsidiaries or divisions (the spokes). We look at the hub and spoke concept with SAP R/3 at the hub, and Microsoft Dynamics NAV at the spokes. Read More...
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships

and personal services  and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read Read More...
Corporate and Market Lifecycle Factors that Influence Revenue Balance and Growth
Awareness, demand, and education are often required to pull prospective clients to your organization. But in order to produce effective marketing materials and

and personal services  and Market Lifecycle Factors that Influence Revenue Balance and Growth Awareness, demand, and education are often required to pull prospective clients to your organization. But in order to produce effective marketing materials and approaches within your go-to market, you must first understand the life cycle of your company in relation to product, market, and buyer. This will lead in turn to mastery of balanced revenue growth and life cycle alignment. Read More...
Business Process Management and ERP: Driving Efficiency and Innovation
A recent survey focused on business process management (BPM) found that 39% of Best-in-Class organizations have both ERP and BPM solutions. This report, based

and personal services  Process Management and ERP: Driving Efficiency and Innovation A recent survey focused on business process management (BPM) found that 39% of Best-in-Class organizations have both ERP and BPM solutions. This report, based on feedback from 400 organizations across the globe, examines the reasons that organizations pair these systems, as well as the benefits that these organizations have seen when it comes to serving customers more effectively and conducting business in a more agile manner. Read More...
TIBCO and Teradata Partner to Deliver Extreme Data Discovery and Analytics
TIBCO and Teradata announced that they will combine technologies to offer a new platform for advanced analytics and extreme data discovery capabilities

and personal services  and Teradata Partner to Deliver Extreme Data Discovery and Analytics TIBCO and Teradata announced that they will combine technologies to offer a new platform for advanced analytics and extreme data discovery capabilities. Combining Teradata’s Enterprise Data Warehouse and TIBCO Spotfire 5, both software and technology providers will be able to expand their product capabilities to provide faster and more powerful data analysis tools for large volumes of information. According to Lars Bauerle, vice Read More...
Announcements from UNIT4 and SYSPRO: New Phraseology and Sustainable Development
I attended Judith Rothrock’s 2010 Analyst Roadshow event in Boston last week, and was startled by a few news items from ERP vendors UNIT4 and SYSPRO. Here’s my

and personal services  from UNIT4 and SYSPRO: New Phraseology and Sustainable Development I attended Judith Rothrock’s 2010 Analyst Roadshow event in Boston last week, and was startled by a few news items from ERP vendors UNIT4 and SYSPRO. Here’s my take: UNIT4 Known as an ERP vendor that targets businesses challenged with constantly changing needs, UNIT4 is usually quite ingenious in their product marketing and branding (e.g., I have never seen other ERP vendors traffic in angels or the like). No exception Read More...
Emotional Intelligence and Sales Results: Closing the Knowing and Doing Gap
The challenge facing many sales managers and business owners is the transfer of selling skills that made them top sales producers. When you take on the role of

and personal services  Intelligence and Sales Results: Closing the Knowing and Doing Gap The challenge facing many sales managers and business owners is the transfer of selling skills that made them top sales producers. When you take on the role of a sales manager, it’s no longer about what you can produce—it’s about what you can get others to produce. The driven sales manager listens and invests even more time and energy on teaching selling skills and techniques. Find out more. Read More...
Resource Planning and Optimization for Broadcasters and Their Production Companies
The media industry is undergoing radical and rapid change driven by liberalization, privatization, and digitization. Broadcasting is no longer highly regulated,

and personal services  Planning and Optimization for Broadcasters and Their Production Companies The media industry is undergoing radical and rapid change driven by liberalization, privatization, and digitization. Broadcasting is no longer highly regulated, but is ever more dynamic and competitive—and the logistical challenges of production planning for TV and radio ever more complex. Implement a composite resource planning and scheduling solution to maximize your equipment, facilities, and employees. Read More...
Microsoft ''The Great'' Poised To Conquer Mid-Market, Once and Again Part 2: Challenges and User Recommendations
Microsoft''s reticence to comment on any timelines of product integration and operations mergers, to our belief, stems from their genuine inability to foresee it

and personal services  To Conquer Mid-Market, Once and Again Part 2: Challenges and User Recommendations Event Summary On May 7, after couple of weeks of the press'' speculations, and the parties'' courting and ''playing hard to get'' game, Microsoft Corporation (NASDAQ: MSFT), the world''s largest software provider, announced it has reached an agreement to acquire Navision (CSE: NAVI), a Danish provider of enterprise business solutions for mid-sized companies. The acquisition is seen to bring together the complementary geographic Read More...
Tax Compliance and the ERP System: Eliminate Error and Ensure End-to-end Compliance
A properly deployed ERP system handles tax compliance with accuracy and reliability, offering flexibility and functionality as your business grows. Learn more

and personal services  Compliance and the ERP System: Eliminate Error and Ensure End-to-end Compliance A properly deployed ERP system handles tax compliance with accuracy and reliability, offering flexibility and functionality as your business grows. Learn more in this white paper about tax compliance in ERP systems and how automating tax management can save your organization time, energy, and money in the long run. Read More...

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