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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

and feedback and learning  case illustrates, customer involvement and feedback can be tremendously powerful factors in the development of a successful customer experience. Companies of all sizes can seize this opportunity, just as Benjamin Studios did, if they remember these points when involving customers in the design of the experience. First, ask and you shall receive. You will be surprised at how much insight current and prospective customers are willing to give you if they believe it will benefit them. Your job is to convince Read More
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » and feedback and learning


LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
The Cost of Learning—a Very Brief HistoryTraining (or learning) has always been viewed as a cost center (representing a cost of doing business similar to

and feedback and learning  choice, drag-and-drop, item-match, true/false, and essay; student course/lesson maps, for single-click access to any course location; feedback on a lesson-by-lesson basis; secondary windows for additional information, large graphics, animations, and demonstrations; Web publishing. Some companies prefer using third-party course authoring tools such as Outstart or Articulate . LCMS—Solutions at a Glance Some vendors provide one or more of the capabilities below in a single suite of products. Most will Read More
E-learning Course Design
This article provides hints for the design of e-learning courses with regard to target audience, navigation, objectives, motivation, media, interactivity

and feedback and learning  learning checks and appropriate and timely feedback can also motivate the user. Above all, it pays to address the learner's primary concern: what's in it for me? Aesthetics The visual appeal of courses can help determine an e-learning initiative's success. For instance, is the overall design attractive and appealing to the eye and ear? Is the use of color appropriate and pleasant? Does the course have a consistent look and feel? Screens should be neither too busy nor too stark, and the overall appearance Read More
Talking to (and Learning from) a Retail Store Execution Software Leader - Part 1
My recent post (Software and Human) Help Wanted in Overwhelmed Retail Stores talked about how much attention (and IT investment) retailers pay to their

and feedback and learning  a week. Streamlined surveys and feedback on PC's instead of paper generate nearly $0.5 million in hard savings a year. As Reflexis gained experiences with these customers, it realized that an unmanageable flow of communication was a direct function of compartmentalized corporate planning processes amongst the design, supply chain, allocation, merchandizing, finance, and operations departments. The vendor went about fixing this problem by building a workflow system and a workload optimization module at Read More
Social Learning for Field Service Employees
Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these

and feedback and learning  performance of field technicians and agents change frequently; and consequently, companies need to ensure that accurate knowledge reaches their remote employees. Mobile workers cannot be easily tracked down to attend weekly meetings, never mind workshops or classes. Social learning does not only mean learning from others. As social technology becomes an integral part of many online learning/e-learning solutions, it opens the possibility for remote students not only to be exposed to learning materials, Read More
SimplyDigi LMS for Learning Management Systems Product Certification Report
SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The

and feedback and learning  competitive analysis, product analysis, and in-depth analyst commentary. Read More
Planning and Budgeting: Improving Effectiveness through Best Practices and Technology
Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent

and feedback and learning  and Budgeting: Improving Effectiveness through Best Practices and Technology Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are. Read More
Why and When to Get Out of Spreadsheets and Into HR Software
Spreadsheets have been the standard way to manage data since the 1980s, but at some point may become a pain and liability for the business. In this white paper

and feedback and learning  and When to Get Out of Spreadsheets and Into HR Software Spreadsheets have been the standard way to manage data since the 1980s, but at some point may become a pain and liability for the business. In this white paper we recognize the practice of using spreadsheets to track employee data, and discuss when and why it makes sense to start using dedicated HR software and the benefits. We focus on small and medium businesses and review a checklist of what to look for when considering HR software for your Read More
The Myths and Realities of Product Development and Outsourcing
Recent years have shown a dramatic boom in outsourced product development, and it seems most companies are changing and adapting this practice. However

and feedback and learning  Myths and Realities of Product Development and Outsourcing Recent years have shown a dramatic boom in outsourced product development, and it seems most companies are changing and adapting this practice. However, companies should be wary of some of the false promises and myths of outsourcing. Many outsourcing firms, especially product development firms, can be misleading in their promises. Discover the myths and realities of product development outsourcing. Read More
SalesLogix and ACT! Officially Branded As Best Software Part 2: Challenges and User Recommendations
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may face confusion and/or anxiety amongst

and feedback and learning  and ACT! Officially Branded As Best Software Part 2: Challenges and User Recommendations SalesLogix and ACT! Officially Branded As Best Software Part 2: Challenges and User Recommendations P.J. Jakovljevic - July 30, 2002 Event Summary At the beginning of July, Best Software , one of the leading business management products and services providers for small and mid-size organizations, announced that Interact Commerce Corporation 's popular ACT! contact management and SalesLogix customer Read More
Small and Medium Businesses: The Threat Landscape and the Plan of Action
The threats faced by small to medium businesses (SMBs) are multidimensional and must be handled differently from big enterprises, given the smaller number of

and feedback and learning  and Medium Businesses: The Threat Landscape and the Plan of Action The threats faced by small to medium businesses (SMBs) are multidimensional and must be handled differently from big enterprises, given the smaller number of personnel dedicated to look after them. The ideal security software for SMBs looking to protect their information systems would be the combination of antivirus, antispam, and content security solutions, combined with a powerful network firewall. Find out why it works. Read More
Ultimus and the Business Process Ecosystem: Complementing SAP and
Applications such as SAP provide significant value and perform critical functions inside an organization. However, they cannot be expected to do everything

and feedback and learning  and the Business Process Ecosystem: Complementing SAP and Applications such as SAP provide significant value and perform critical functions inside an organization. However, they cannot be expected to do everything, just as an airplane cannot be expected to drop you off at your door like a taxi. Organizations must plan for multiple systems to handle the various types of business processes they have to manage and improve. Read More
Global Trade and the Role of Governance, Risk Management, and Compliance Software
The growing number of legal and regulatory requirements associated with global trading is one of many reasons enterprises are looking into global trade

and feedback and learning  Trade and the Role of Governance, Risk Management, and Compliance Software To conduct business globally, logically companies need to comply with local laws, satisfy trade security measures, meet documentation requirements, understand complicated tariffs, and coordinate various parties. Handling these tasks manually increases the risk of failure, which can be costly when trading across borders. In fact, according to a United Nations (UN) study, the inefficient administration of customs processes accou Read More
Competition Heats Up in ERP Market: Oracle Merger, and SAP and Microsoft Reacts
Although Oracle's product roadmap is beginning to take shape it does not include active marketing of the PeopleSoft and J.D. Edwards product lines. As a result

and feedback and learning  ERP Market: Oracle Merger, and SAP and Microsoft Reacts Competitive Response -- SAP When the definitive merger agreement between PeopleSoft and Oracle , the respective number two and three business applications providers in the market, was signed in December, the enterprise market shifted, if not rumbled. Customers in particular were somewhat bemused, not to mention mildly concerned about what this meant for them. To appease its newly acquired and existing customer base, Oracle affirmed its commitments, Read More
Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase

and feedback and learning  Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations Who Are The Players? The differences between new parts production supply chain and service and replacement parts supply chain are significant. Companies using conventional supply chain management (SCM) methods to track their service and replacement parts supply are failing to grasp the special needs of the aftermarket. Further , one can even differentiate between the inventory optimization approaches of new Read More

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