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Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect

analytical customer relationship  integrated suite containing four analytical applications thinkCustomer performs customer segmentation thinkLoyalty predicts churn and attrition thinkProduct provides product and channel analysis and target group identification for cross-sell and up-sell opportunities thinkMarketing analyzes channel and marketing effectiveness Market Impact The rise of the eRetail establishment, and the growth of eBusiness within traditional brick and mortar retail operations, has led to an explosion in vendors of Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » analytical customer relationship


17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

analytical customer relationship  a new kind of analytical report that links post-sale collections data to campaign type? Keep the communication channels open after rollout and keep your CRM solution rolling along. Equally important, never overlook the power of CRM to self-monitor. Set up metrics that the system can track and always be sure that you are, in fact, increasing customer satisfaction, shortening sales cycles, improving efficiency, winning customers from the competition, increasing profitability per customer, and boosting Read More...
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

analytical customer relationship  Implementation analytical crm | analytical customer relationship | analytical customer relationship management | application deployment | application integration | apply crm implementation plan | apply crm implementation solutions | apply crm implementation strategy | apply crm implementation system | apply crm module | apply crm system | applying crm implementation plan | applying crm implementation solutions | applying crm implementation strategy | applying crm implementation system | applying crm Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

analytical customer relationship  and a set of analytical tools for reporting and analyzing customer behavior. The strategic purpose of CRM is to enable the organization to use customer interactions and customer history in a manner that leverages long term, profitable growth. Thus the objective must be profitable growth (a result)—why else should an organization invest critical resources on such a massive scale? It is the responsibility of the user organization to connect the dots as to how the technology will be used to leverage Read More...
Customer Relationship Management Strategies Part Four: Strategies and Case Study
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales

analytical customer relationship  numerous factors and the analytical tool in your CRM application will help you with the complex equation. However, you need to determine what elements need to be measured and how to measure them. Key elements include per customer cost for the implementation, maintenance (including any employees hired to maintain the system), user training, upgrades, and general overhead. Also include the gross profit and the success rate, which is normally expressed as a percentage. It is here were establishing metrics Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

analytical customer relationship  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

analytical customer relationship  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More...
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

analytical customer relationship  and Rewards of Customer-Focused Partnerships: Economist Report Executives around the globe are realizing that their relationships with suppliers, customers, stakeholders, and even competitors must evolve. Strategic partnerships can help your organization launch new products, innovate at a quicker pace, reduce costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

analytical customer relationship  oriented Banking and Account Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

analytical customer relationship  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

analytical customer relationship  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

analytical customer relationship  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
Northwest Analytical, Inc.


analytical customer relationship  Analytical, Inc. Read More...

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