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Supply Chain Collaboration: The Key to Success in a Global Economy
Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer

analysis to fuel customer success  case-, and item-level tagging Analysis of key supply chain and inventory metrics PERFORMANCE MEASUREMENT IN A COLLABORATIVE ENVIRONMENT A collaborative supply chain environment that encompasses all members of the value chain ' from the organization to its most distant trading partners and suppliers ' requires continuous and careful monitoring and evaluation. Effective supply chain metrics and collaboration go hand in hand. Capturing and evaluating meaningful performance measures can help you align Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » analysis to fuel customer success


Logistics.com Might Prove An Internet Success Story After All- Part 2: Market Impact
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the marketplace/private trading exchange

analysis to fuel customer success  perform off-line strategic profit analysis of carrier network costs by examining a macro-level view of profit by e.g., customer, region, or even lane and load levels. Shipper Benefits  OptiBid, a real-time collaborative solution that helps shippers rapidly acquire capacity from selected transport providers at contracted rates even during surge periods is likely the company's most successful product offering. Logistics.com uses proprietary algorithms to analyze shipping proposals based on e.g., service Read More...
Razorfish Wants to Get its Name Out on Broadband
Razorfish is positioned to expand, but at what price? Razorfish faces challenges in organization, image, and perceived capabilities. How well Razorfish

analysis to fuel customer success  proper digital business strategic analysis and getting to know a client's business in order to create a website, something the user should be aware of. Razorfish is aware of this issue, and as such it is establishing internal business development programs for its technical and managerial staff. Thus Razorfish's early successes have and will continue to hamper its ambitions at least in the U.S. market: those successes were founded on their ability to do neat websites, and website building - once done - Read More...
Acquisitions Fuel Vendor Growth in the Enterprise Applications Field
Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The

analysis to fuel customer success  part of a comparative analysis of SSA Global and Infor, two contenders in the fierce ongoing competition to be number three (after SAP and Oracle ) in the world of enterprise resource planning (ERP) vendors. See The Enterprise Applications Arms Race To Be Number Three for background information and a discussion of vendor similarities. Also see Contributing to the Rejuvenation of Legacy Systems in the Enterprise Resource Planning Field . The other leading contender is Lawson Software . For a detailed Read More...
How to Overcome the Limits of Enterprise Software
Is your enterprise software really making you more competitive? After all, for years you’ve had to make expensive trade-offs between application dependability

analysis to fuel customer success  threat detection and scenario analysis in intelligence and homeland security risk management, fraud detection and pricing in financial services and telecom Many organizations seek to deploy these capabilities not as stand-alone applications, but as services within a service-oriented architecture (SOA) environment. In a SOA environment, business logic is not rigidly associated with a single application, but rather is made available as Web services to be accessed and assembled into a variety of composite Read More...
How to Ensure Your Organization Is Ready for E-discovery: Your Road Map to Compliance
Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims

analysis to fuel customer success  to Ensure Your Organization Is Ready for E-discovery: Your Road Map to Compliance Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more. Read More...
The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?
Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after

analysis to fuel customer success  High Cost of Change for ERP: What Does It Take to Keep Up-to-date? Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after installation. The question isn’t whether a typical ERP solution supports change, but rather at what cost? Learn what midsize companies are doing about maintaining, modifying, and updating their ERP systems post-implementation, and what you could be doing better. Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

analysis to fuel customer success  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

analysis to fuel customer success  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...
Segue Software is First to Provide the Capability to Load Test Wireless Applications
The product (SilkPerformer) has been aimed at the e-business market, but with the addition of load testing for wireless devices, we believe Segue Software has

analysis to fuel customer success  Software is First to Provide the Capability to Load Test Wireless Applications Event Summary LEXINGTON, Mass.--(BUSINESS WIRE)--March 28, 2000-- Segue Software, Inc., (NASDAQ: SEGU - news), the leader in e-business reliability solutions, announced that the current version of its flagship product, SilkPerformer, supports scalability testing of Wireless Applications Protocol (WAP) enabled applications. Prior to a wireless application's deployment, SilkPerformer tests the technical viability of critical Read More...
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

analysis to fuel customer success  perspective of root cause analysis. Are the results reflective of more basic or systemic issues that tend to influence other areas of the company in subtle or not so subtle ways?   Taking Action The self-assessment may be an interesting concept and raise issues but if it does not result in positive action, it has not served its purpose. As previously indicated, the self-assessment can be completed at any phase of an initiative. If the initiative is just starting, it can be used as a form of readiness, Read More...
Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure
When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching

analysis to fuel customer success  IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and Read More...
How to Use Projects to Master Asset Management
IFS co-founder Ulf Stern and senior advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset

analysis to fuel customer success  to Use Projects to Master Asset Management IFS co-founder Ulf Stern and senior advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset management (EAM) and asset lifecycle management (ALM) tools is essential to executives of asset-intensive industries. Lacking this integration, valuable asset data is lost and asset utilization cannot be maximized. Read More...
To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

analysis to fuel customer success  ERP or Not to ERP (In Manufacturing, It Isn't Even a Question) Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to implement ERP. This report looks at the performance of companies that have implemented ERP software versus the companies that have not. It also examines the capabilities that companies with ERP have compared to those that don't. Read More...

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