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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 analysis to fuel customer success


Supply Chain Collaboration: The Key to Success in a Global Economy
Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer

analysis to fuel customer success  case-, and item-level tagging Analysis of key supply chain and inventory metrics PERFORMANCE MEASUREMENT IN A COLLABORATIVE ENVIRONMENT A collaborative supply chain environment that encompasses all members of the value chain ' from the organization to its most distant trading partners and suppliers ' requires continuous and careful monitoring and evaluation. Effective supply chain metrics and collaboration go hand in hand. Capturing and evaluating meaningful performance measures can help you align

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Logistics.com Might Prove An Internet Success Story After All- Part 2: Market Impact


By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the marketplace/private trading exchange (PTX) tool in the middle, Logistics.com can connect trading partners at various levels.

analysis to fuel customer success  perform off-line strategic profit analysis of carrier network costs by examining a macro-level view of profit by e.g., customer, region, or even lane and load levels. Shipper Benefits  OptiBid, a real-time collaborative solution that helps shippers rapidly acquire capacity from selected transport providers at contracted rates even during surge periods is likely the company's most successful product offering. Logistics.com uses proprietary algorithms to analyze shipping proposals based on e.g., service Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

analysis to fuel customer success  to 30 Euros. An analysis of companies moving to IPT, in most cases, shows a decided price/performance advantage. Price/performance advantage tends to highlight the word “price,” or more importantly for carriers, service providers, and larger end-user organizations providing services to internal customers, the underlying “cost.” The most important aspect of the multi-media phase, however, must be the price (or cost) to performance ratio. It seems to go, almost without saying, that the economies of Read More

Razorfish Wants to Get its Name Out on Broadband


Razorfish is positioned to expand, but at what price? Razorfish faces challenges in organization, image, and perceived capabilities. How well Razorfish succeeds in overcoming these challenges will determine how much it will grasp the very lucrative opportunities of the DBSP market.

analysis to fuel customer success  proper digital business strategic analysis and getting to know a client's business in order to create a website, something the user should be aware of. Razorfish is aware of this issue, and as such it is establishing internal business development programs for its technical and managerial staff. Thus Razorfish's early successes have and will continue to hamper its ambitions at least in the U.S. market: those successes were founded on their ability to do neat websites, and website building - once done - Read More

Finding Opportunity in Rising Fuel Costs: Strategies for Industrial Equipment Companies


The rising price of fuel has set in motion a series of more profound changes for both consumers and industry. But those companies that take comfort from the recent easing of fuel prices and whose management actions go no further than attempts to mitigate the immediate impact of fuel price increases will end up at a serious disadvantage in the market. Find out how your company can find opportunity in changing fuel markets.

analysis to fuel customer success  provides independent research and analysis of the business reasons for use of IT in industry, world-wide. Its specialist fields include engineering and enterprise applications and the infrastructure to enable industrial firms to use IT effectively. www.cambashi.com About Sage North America Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. At Sage, we live and breathe business every day. We are passionate about helping our customers Read More

3 Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance


E-mail is mission critical with corporate knowledge locked inside maiboxes. E-mail archiving solutions help organizations track e-mail transactions, restore inadvertently deleted messages, ensure compliance, and reduce storage demands. E-mail archiving software provides IT with the ability to manage data retention and enable ediscovery. Read this white paper to explore the issues of e-mail archiving and e-mail management.

analysis to fuel customer success  Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance E-mail is mission critical with corporate knowledge locked inside maiboxes. E-mail archiving solutions help organizations track e-mail transactions, restore inadvertently deleted messages, ensure compliance, and reduce storage demands. E-mail archiving software provides IT with the ability to manage data retention and enable ediscovery. Read this white paper to explore the issues of e-mail archiving and e-mail Read More

Five Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance


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analysis to fuel customer success  Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This paper reveals the proven methods the best sales managers rely on to close the sales performance gap between average performers and all-stars. Read more about the key sales performance behaviors you can put into practice to transform your sales teams. BEGINLYXk Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

analysis to fuel customer success  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

How to Create Dashboards People Love to Use


Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the flurry of technology and enthusiasm, little attention has been paid to how to design focused, thoughtful, and user-friendly dashboards. This guide will show you concepts and best practices for creating a high-impact dashboard that people love to use.

analysis to fuel customer success  to Create Dashboards People Love to Use Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the flurry of technology and enthusiasm, little attention has been paid to how to design focused, thoughtful, and user-friendly dashboards. This guide will show you concepts and best practices for creating a high-impact dashboard that people love to use. Read More

Data Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses


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analysis to fuel customer success  Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and predictive analysis. Learn more. Read More

Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure


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analysis to fuel customer success  IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and Read More

It’s All about Security: Things to Know Before You Open the Doors to Smartphones and Tablets in Your Enterprise


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analysis to fuel customer success  All about Security: Things to Know Before You Open the Doors to Smartphones and Tablets in Your Enterprise Mobile devices such as smartphones and tablets may be putting your corporate information at risk. Lost or stolen smartphones that are not password-protected, or information in corporate e-mail or business applications transmitted wirelessly but not encrypted, can all too easily expose confidential corporate data. Download this white paper to learn about key strategies for protecting your Read More

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analysis to fuel customer success  Things You Need to Know to Empower Today’s Mobile Workforce As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy. Read More

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analysis to fuel customer success  Reasons to Switch to Cloud-based Expense Management Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies. Read More

The IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP


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analysis to fuel customer success  IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise resource planning (ERP) system is a challenge—but it may not be as complex as you think. Learn common myths about tier-one ERP systems, as well as how ERP solutions can help you manage regulatory compliance and track performance with key performance indicators. Read More