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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
analysis customer success:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the
perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are
connected—what improves the satisfaction of one group (...)
Excerpt related to
analysis customer success:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction,
the perfect order index is...
Published:
2011-02-01
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
analysis customer success:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Biomet, a manufacturer of orthopedic medical products needed to support its worldwide need for sales information. (...)
Excerpt related to
analysis customer success:
Biomet, a manufacturer of orthopedic medical products needed to support its worldwide need for sales information.
Published:
2001-09-25
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Abstract:
Informix, a leader in data warehousing and business intelligence software, has developed an application named i. Decide Web
Success that promises to provide dot-coms and clicks-and-mortar organizations with a database independent platform for analyzing
their web data. (...)
Excerpt related to
analysis customer success:
Informix, a leader in data warehousing and business intelligence software, has developed an application named i. Decide Web
Success that promises ...
Published:
2000-10-13
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Abstract:
A security vulnerability assessment service is a risk management process. Interliant's security vulnerability assessment
service enables its clients to understand what risks their online transaction systems and network infrastructure face. Relevant
Technologies has taken an in-depth look at Interliant's (...)
Excerpt related to
analysis customer success:
A security vulnerability assessment service is a risk management process. Interliant's security vulnerability assessment
service enables its clien...
Published:
2002-01-14
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
analysis customer success:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product
specification, quoting, and ordering processes—as well as the software applications catering to those processes—can benefit
from the use of the Web, collaboration tools, and lean t (...)
Excerpt related to
analysis customer success:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification,
quoting, a...
Published:
2008-08-18
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Abstract:
This BI article looks at why and how in-memory technology transforms analytic applications. The primary bottleneck to high-performance
multidimensional analysis has been slow hard drive speed—the time it takes for data to be transferred from disk storage to
random access memory (RAM). With crashing RAM (...)
Excerpt related to
analysis customer success:
... Analytics is the branch of logic that relates to or uses analysis. ...
Multidimensional analysis requires data to be available across multiple business dimensions. ...
Published:
2010-09-01
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
analysis customer success:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced
2Q earnings rise of 34 percent, but delays Internet launch. (...)
Excerpt related to
analysis customer success:
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced
2Q earnings rise o...
Published:
1999-09-15
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Abstract:
Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are
a necessary evil. If you're thinking about automating your proposal process, there are ten critical success keys to a successful
implementation. (...)
Excerpt related to
analysis customer success:
Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are
a necessary evil. If yo...
Published:
2006-09-25
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Abstract:
The system supports a completely user-defined set of critical success factors for each business, business unit, or even individual
employee. (...)
Excerpt related to
analysis customer success:
... Although there is any number of success factors that ... What are the
recent events involving this customer? ... Part Five will provide a competitive analysis
and make ...
Published:
2005-01-06
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Abstract:
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the
marketplace/private trading exchange (PTX) tool in the middle, Logistics.com can connect trading partners at various levels. (...)
Excerpt related to
analysis customer success:
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the marketplace/private
tradi...
Published:
2001-10-29
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
analysis customer success:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
Jeeves has retained the concept of having a single innovative product with broad and reliable functionality, and an open
architecture. But beyond the solid nature of the product, Jeeves also takes pains to communicate effectively with both customers
and partners. (...)
Excerpt related to
analysis customer success:
Jeeves has retained the concept of having a single innovative product with broad and reliable functionality, and an open architecture.
But beyond ...
Published:
2006-04-18
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Abstract:
Is business intelligence (BI) an application that pays off? We have all heard mixed results but a 2003 extensive study on
on-line analytical processing (OLAP) states that BI usually pays off over 60 percent of the time , explains where the value
is found, and describes what’s required to get the pay (...)
Excerpt related to
analysis customer success:
... Improved customer service, 56. ... Financial consolidation; Statutory
reporting; Budgeting; Profitability analysis. ... the user must be considered key to project
success ...
Published:
2004-10-09
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Abstract:
Successful e-commerce relies on intelligible, trustworthy content. To achieve this, companies need a complete solution at
their back- and front-ends, so they can harness and leverage their data and maximize the return on their e-commerce investment. (...)
Excerpt related to
analysis customer success:
Successful e-commerce relies on intelligible, trustworthy content. To achieve this, companies need a complete solution at
their back- and front-e...
Published:
2003-01-04
-
Abstract:
Given the competition for retail customers and wholesale orders is intense, retailers, including software vendors, must be
able to meet consumer demand quickly, accurately and at the most competitive price. Despite its failed QRS acquisition, which
promised to expand JDA's retail demand chain optimizatio (...)
Excerpt related to
analysis customer success:
Given the competition for retail customers and wholesale orders is intense, retailers, including software vendors, must be
able to meet consumer d...
Published:
2004-12-31
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Abstract:
SAP's focus on delivering a portal as an overlaying personalized user interface may proved to be a crucial bet, as an intuitive
portal might prove to be a simple an effective way to integrate information from disparate systems. (...)
Excerpt related to
analysis customer success:
... has made contributions to SAP's recent success (for more ... satisfy
the small and medium-size customer with quick ... Two of a two-part News Analysis
that continues a ...
Published:
2002-02-26