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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 agile enterprise service it


Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is

agile enterprise service it  of making them more agile. They do not want to pay a license fee for their customers or suppliers that uses the software to access information through a Web portal, nor a license fee for every employee that uses self-service through a corporate intranet. They do not want the president of the company to get the message Too many users. Try again later. when attempting to view the company financials Monday morning, and who then has to ask some vice president to log off to make space. User enterprises

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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What's Wrong With Enterprise Applications, And What Are Vendors Doing About It?


With increased competition, deregulation, globalization, and mergers & acquisition activity, enterprise software buyers realize that product architecture plays a key role in how quickly vendors can implement, maintain, expand/customize, and integrate their products. Many in the enterprise applications vendors' community recognize that these are unmet realities and are attempting to offer solutions that will deal with them. While it is not practical to look at every strategy and every vendor's nuance, this note looks at some important examples representing distinct strategic approaches.

agile enterprise service it  discussed the realities of agile business versus the ability of contemporary application software to cope with those realities. Those realities included: 1 Economics Across the application life cycle, the high cost of development, support and enhancements in term of money, time, and quality limit the ability of installed software to meet many demands of business. While the aged product architecture is a technology problem, it is not the business problem, which considers time, money, and quality. Focusing Read More

Adopting Service-oriented Architecture Increases the Flexibility of Your Enterprise


Time was, information technology (IT) systems lasted much longer. Organizational restructuring was uncommon, as business did not really require it. However, with ever-shrinking business cycles, IT must now be capable of quickly adapting to changing business needs. That’s why present-day IT systems must be built to change—and services-oriented architecture (SOA) may just hold the key.

agile enterprise service it  in a flexible and agile manner. Figure 1: SOA encompasses organizing and managing technology, people and processes (Source: Infosys research) Service orientation involves re-structuring the organization (people and process) to align with this new paradigm designed to deliver effective and efficient services to end-customers. To leverage technology capability through service orientation, it is a must to re-align business units, business-enabling units and sub-units within the organization. Bringing a Read More

Soured on Expiration: The Value Proposition and Strategy for an Agile Enterprise Systems Vendor


Post-implementation agility should be the goal of most companies in their enterprise resource planning (ERP) selection. However, it is not so easy to dispel a widespread preference for the "usual suspect" ERP choices that currently stop short at post-implementation agility.

agile enterprise service it  and Strategy for an Agile Enterprise Systems Vendor A Reporting Bonanza The final building blocks of the agility value proposition of Agresso , one of the world's top five providers of people-centric enterprise resource planning (ERP) solutions, are business views, which are the result of combining attributes, relations, and rules. Such information delivery is quite user self-sufficient, since different users can define their own hierarchy for viewing information in the database. This is again in sharp Read More

What's Wrong With Enterprise Applications, And What Are Vendors Doing About It? Part Two: A New Framework Strategy


Building replacement products on a new framework is a higher risk strategy. The product functionality still quite matters and, while it is important for enterprise applications providers to implement the latest computer science 'quantum leap', there is no guaranteed correlation between first-to-market and the ultimate success in the market (in fact, based on many experiences, one could even argue that the correlation might be inverse).

agile enterprise service it  for a flexible and agile enterprise system. Although a component-based architecture is not an explicit requirement for enterprise applications' flexibility, component-based applications generally provide greater flexibility than their monolithic counterparts. Further prerequisites for flexibility will be the abstraction of technical complexity (manifested via the use of intuitive tools, aids, or wizards that guide user through a set of steps to achieve a desired end result), intelligent messaging and Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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Enterprise Scheduling ROI


Workload automation using an enterprise scheduling system can simplify the tasks of job scheduling and monitoring processes across multiple servers. This white paper looks at the things to consider while calculating your return on investment (ROI) when deciding to invest in an enterprise scheduler, such as the cost of the implementation process, time spent on manual processes that could be computerized or automated, frequency of errors due to a lack of scheduling, and consolidation of staff as well as schedules.

agile enterprise service it  Scheduling ROI Workload automation using an enterprise scheduling system can simplify the tasks of job scheduling and monitoring processes across multiple servers. This white paper looks at the things to consider while calculating your return on investment (ROI) when deciding to invest in an enterprise scheduler, such as the cost of the implementation process, time spent on manual processes that could be computerized or automated, frequency of errors due to a lack of scheduling, and Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

agile enterprise service it  web,information,benefits,Surado,customer,service Read More

Managing the Extended Enterprise for Profitable Growth: Integrated Operations and Resources across the Enterprise


Due to the wide range of size, scope, and complexity within the extended enterprise, different units often have different functional requirements for the business management software they use. The different demands can become a barrier to future growth, profitability, and agility. So how do you coordinate resources and activities to get everybody on the same page within an extended enterprise?

agile enterprise service it  the Extended Enterprise for Profitable Growth: Integrated Operations and Resources across the Enterprise Due to the wide range of size, scope, and complexity within the extended enterprise, different units often have different functional requirements for the business management software they use. The different demands can become a barrier to future growth, profitability, and agility. So how do you coordinate resources and activities to get everybody on the same page within an extended enterprise? Read More

Ramco Enterprise Asset Management Series


Ramco Enterprise Series is a set of nine enterprise products that span both horizontal business processes and vertical industry requirements. The solutions enable customers to match their applications to their unique industry and business processes and to change their applications "on-demand" in response to both proactive innovation and reactive market conditions. Ramco supports its Enterprise Series with implementation resources and web-integrated services.  

agile enterprise service it  Enterprise Asset Management Series Ramco Enterprise Series is a set of nine enterprise products that span both horizontal business processes and vertical industry requirements. The solutions enable customers to match their applications to their unique industry and business processes and to change their applications on-demand in response to both proactive innovation and reactive market conditions. Ramco supports its Enterprise Series with implementation resources and web-integrated services. Read More

What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…


A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short—white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential

agile enterprise service it   Read More

What's Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future


The series, 'What's Wrong With Application Software' explored key challenges found in enterprise applications and also discussed the characteristics of next generation architectures that would provide better support for applications. Once such solution, model based architectures, deserves to be on an enterprise's 'technologies to watch' list.

agile enterprise service it  s Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future Introduction In the series, What's Wrong With Application Software we explored key challenges found in enterprise applications. We also discussed the characteristics of next generation architectures that would provide better support for applications. While the series ran, we received a lot of feedback. The messages we received both validating the problems and pointing to some potential Read More