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Documents related to » agent training and turnover


Reducing Your New Hire Turnover
Many high-performing organizations have established key objectives for their frontline employee hiring processes. With the growth of “big data,” the tools are now in place to consistently achieve this. Get two examples illustrating the link between poor employee performance and high attrition, as well as some strategies to improve your ability to select candidates that will be high-performing employees with longer retention.

AGENT TRAINING AND TURNOVER: hiring, turnover, call center, performance review comments, performance reviews examples, employee performance review phrases, performance review tips, employee comments on performance review, employee performance review comments, employee performance review template, performance reviews, employee performance reviews, employee performance review, performance review, employee performance, attrition, recruiting.
6/20/2012 3:47:00 AM

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

AGENT TRAINING AND TURNOVER: The Truth about Agent Training and Turnover in the Contact Center The Truth about Agent Training and Turnover in the Contact Center Source: Panviva Document Type: White Paper Description: Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before
1/9/2007 9:08:00 AM

Supply Chain Network Visibility and Analytics
Supply Chain Supply Network Visibility and Analytics. Read Articles and Other Software to Delineate Your Assessment Related to Supply Chain Supply Network Visibility and Analytics. The complexity of the global economy is a powerful motivation for companies to look for new ways to increase efficiency and productivity. That’s why companies must have the ability to transform information into meaningful, accurate insights. Most importantly, these insights must be systematically interconnected, to align business strategy with tactics through a seamless integration of analytical, transactional, and collaborative processes.

AGENT TRAINING AND TURNOVER: of forwarding and delivery agents, giving managers valuable overviews of efficiency, costs, and various process metrics. On a global level, analytics can give companies insight into current capacity utilization status, as well as inventory within the supply chain, helping provide a company-wide view into inventory. With real-time visibility into goods movements within a warehouse, analytics can help companies track which products or parts are slow or fast moving and provide insights into warehouse
12/5/2006 12:05:00 PM

New Product Development and Introduction (NPDI)
Your Challenge: Get Decision Makers' Approval for New Product Development And Introduction. Specific, Measurable, Achievable, Relevant and Time-Bound. New product development and introduction (NPDI) is probably the most important process for many companies, but also one of the least understood. While NPDI is responsible for revenues, few companies assign an owner for the whole process. Instead, it is usually driven through a series of functional “silos,” causing delay—and the loss of the original market requirements.

AGENT TRAINING AND TURNOVER:
3/20/2007 11:19:00 AM

And the Real ERP Is… » The TEC Blog


AGENT TRAINING AND TURNOVER: contest, defining ERP, ERP, ERP comparison, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2009

Security for Small and Medium Businesses » The TEC Blog


AGENT TRAINING AND TURNOVER: antivirus, Cisco, Juniper Networks, McAfee, software security, Symantec, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-04-2008

Business Intelligence: Its Ins and Outs
In today's highly competitive business climate, the quality and timeliness of business information for an organization is not only a choice between profit and loss, it is a question of survival or bankruptcy. No business organization can deny the inevitable benefits of business intelligence.

AGENT TRAINING AND TURNOVER: business intelligence, BI, analytics, profit, loss, business performance management, BPM, business process management, corporate performance management, CPM, business activity monitoring, BAM, enterprise resource planning, ERP, customer relationship management, CRM, supply chain management, SCM, on-line transaction processing, OLTP, data warehouse, DW, extraction, transformation, and load, ETL, data mart.
4/29/2009

SAP PLM: Outlook and Predictions » The TEC Blog


AGENT TRAINING AND TURNOVER: analytics, fashion, plm, product lifecycle management, SAP, SAP PLM, sustainability, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-12-2010

Integrating BI and ERP
For many years, business intelligence (BI) has proven to be invaluable for enhancing database information in the retail and banking sectors. But to be truly useful in the manufacturing sector, the manufacturing environment’s existing technology information structure needs to continually inform the BI system. This can now be accomplished more efficiently by embedding BI into the enterprise software itself.

AGENT TRAINING AND TURNOVER:
5/16/2007 4:07:00 PM

The New and the Noteworthy: 2008 Vendor Wrap-up » The TEC Blog
The New and the Noteworthy: 2008 Vendor Wrap-up » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

AGENT TRAINING AND TURNOVER: bi, EIM, enterprise software, ERP, HRMS, plm, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-12-2008

Fatal Flaws and Technology Choices
Food and beverage manufacturers rely on information technology to meet market demands. However, food is one market where most enterprise applications show a number of

AGENT TRAINING AND TURNOVER: food and beverage manufacturers, ERP, enterprise resource planning, SCM, supply chain management, fatal flaws, deduction management, SDD, store-door delivery, catchweight, BOMs, bills of material, traceability .
11/8/2006


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