Despite the plausible product roadmap, any organization evaluating MBS products should keep itself informed, and consider existing functionality only. MBS, at this stage, will likely not appeal to companies that need more complex CRM capabilities or must manage customer relationships through diverse lines of business (LOBs).
advanced business solutions microsoft
business practices, or need advanced CRM functions such as product configuration, content management, personalization and relationship optimization, will have to look at more sophisticated offerings mentioned earlier. Small Businesses Moreover, due to the likely product immaturity small businesses with less than 100 employees should consider other products until early 2003 in North America and in 1Q04 in the rest of the world. Also, bear in mind that the first release of Microsoft CRM will not provide