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Abstract:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Excerpt related to
act crm:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Published:
2010-03-11
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Abstract:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales
force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates,
enhanced opportunity management, additional security, contact (...)
Excerpt related to
act crm:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force
automation features...
Published:
2004-08-31
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Abstract:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will not easily be overlooked. (...)
Excerpt related to
act crm:
Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling
the market it will no...
Published:
2002-07-29
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Abstract:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs. (...)
Excerpt related to
act crm:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or an...
Published:
2002-07-30
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Abstract:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution
must consider many factors, including a well-defined implem (...)
Excerpt related to
act crm:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship ...
Published:
2010-03-11
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
act crm:
TEC Original Research. Every day, TEC's analysts and software selection experts bring you valuable, accessible, up-to-date
research ...
Published:
2011-04-26
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
act crm:
Vendor Spotlight: KANA Software. Source: Technology Evaluation Centers. Document Type: TEC Report Description: Welcome to
TEC's Vendor Spotlight series. ...
Published:
2011-04-26
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Abstract:
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent
partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current
XA client base, which is the must for the long-term via (...)
Excerpt related to
act crm:
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent
partnership initiatives...
Published:
2001-10-08
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Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
act crm:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bound. Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable
at the same time. This can be a challenge. Whether compa (...)
Excerpt related to
act crm:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bou...
Published:
2010-03-11
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Abstract:
Two sections of the Sarbanes-Oxley Act (SOX) have major implications for supply chain management. Yet enterprises can meet
the challenges created by SOX more easily by using software tools developed to simplify the processes for compliance with
this law. (...)
Excerpt related to
act crm:
Two sections of the Sarbanes-Oxley Act (SOX) have major implications for supply chain management. Yet enterprises can meet
the challenges created ...
Published:
2007-02-23
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Abstract:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs. (...)
Excerpt related to
act crm:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or an...
Published:
2002-07-30
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Abstract:
The Sunshine Act has prompted life science companies to look at alternatives to their expense reporting processes. The output
to HHS is required to be electronic, searchable, and easily downloaded. A solution that supports these requirements from
the initial input step of the process provides proactive (...)
Excerpt related to
act crm:
The Sunshine Act: Compliance in Expense Reporting. ... Download <strong>The Sunshine
Act: Compliance in Expense Reporting </strong>. Comments: ...
Published:
2011-09-19
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
act crm:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
act crm:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26
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Excerpt related to
act crm:
... Apple Computer Inc. has moved to act vertically as well, jumping into the retailing
business in 2001. ... No Doom-and-Gloom for “Act Vertical” Retailers. ...
Published:
2009-03-30
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
act crm:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
-
Excerpt related to
act crm:
... KSA), the leading global management consulting firm specializing in the retail and consumer goods industries,
dubbed this strategy “Act Vertical” in its ...
Published:
2009-05-12
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
act crm:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
act crm:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29