Home
 > search for

Featured Documents related to » act contact manager



ad
Get Free ERP Systems Comparisons Now

Find the best ERP software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needsquickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » act contact manager


Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

ACT CONTACT MANAGER: Contact Center Buyer s Guide Contact Center Buyer s Guide Source: Ziff Davis Document Type: White Paper Description: Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the
8/17/2012 4:46:00 PM

Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

ACT CONTACT MANAGER: Purchasing CRM for Contact Centers Purchasing CRM for Contact Centers Source: CompareBusinessProducts.com Document Type: White Paper Description: Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return
1/17/2013 2:01:00 PM

Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

ACT CONTACT MANAGER: more pertinent, as Sarbanes-Oxley Act of 2002 (SOX) public companies are bound by the law to produce documentation upon request.   Who Is Really Using SolMan? At the recent SAP TechEd 2011 event in September, SAP released SAP Solution Manager 7.1 , which provides an overhauled and much easier to use interface (UI) along with several new functionalities, such as the following: New monitoring and alerting infrastructure for the whole solution (both SAP and non-SAP applications) Enhanced openness and
10/27/2011 11:35:00 AM

Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

ACT CONTACT MANAGER: Contact Optimization for Direct Marketers Contact Optimization for Direct Marketers Source: Alterian Document Type: White Paper Description: In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns,
2/27/2009 4:20:00 PM

Food Safety Plans: New Requirements for Registered Facilities
The passage of the Food Safety Modernization Act in January 2011 will have a significant impact on how registered facilities document their hazard assessment, verification, and monitoring activities. But by beginning to think about and plan for the new requirements now, the industry will be able to maintain continuous compliance and ensure minimal disruption as new regulations come into effect.

ACT CONTACT MANAGER: the Food Safety Modernization Act in January 2011 will have a significant impact on how registered facilities document their hazard assessment, verification, and monitoring activities. But by beginning to think about and plan for the new requirements now, the industry will be able to maintain continuous compliance and ensure minimal disruption as new regulations come into effect. Food Safety Plans: New Requirements for Registered Facilities style= border-width:0px; />   comments powered by Disqus
3/19/2012 10:46:00 AM

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

ACT CONTACT MANAGER: Zero Contact Resolution: How to Keep Customers and Build Great Brands Zero Contact Resolution: How to Keep Customers and Build Great Brands Source: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating
4/2/2007 5:04:00 PM

3 Steps to Making Every Interaction Count
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

ACT CONTACT MANAGER: your company tracks customer activity in today’s multichannel world. 3 Steps to Making Every Interaction Count style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Channel Management,   Contact Management (CM),   Customer Service and Support Related Industries:   Retail Trade,   Miscellaneous Store Retailers Source: RightNow Technologies Learn more about RightNow Technologies Readers who downloaded this white paper also read
6/13/2007 4:47:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

ACT CONTACT MANAGER: your customer-support services and activities? How ef ectively are you serving your customers and responding to their inquiries? Conclusion These days, keeping customers happy entails more than hot marketing campaigns and sweet-talking sales reps. A contact center is often the i rst and last chance a company has to make a good impression on a valuable customer. Yet all too often, a contact center is seen as nothing more than a costly necessity. That doesn t have to be the case. By carefully selecting
11/13/2007 5:13:00 PM

How to Protect Your SQL Server Database
How to Protect your SQL Server Database. Templates and Other Computer Software to Use In Your Complex SQL Server Database. SQL Server deployments can be large and complex. However, Auto-Snapshot Manager simplifies data management tasks and offers a comprehensive approach to SQL Server protection by providing both local and remote database protection, allowing for quick data recovery in case of data loss or site failure. Find out more about how Auto-Snapshot Manager can provide you with the safety net you need for effective disaster recovery.

ACT CONTACT MANAGER: Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey How to Protect your SQL Server Database If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   “The Dell™ EqualLogic™ PS Series arrays offer the
10/12/2007 5:02:00 PM

For HR Software Vendors: New TEC HCM Evaluation Center
Simply complete our brief HCM solution qualification survey, and we will contact you with your options for participation.

ACT CONTACT MANAGER: , and we will contact you with your options for participation. Don t miss getting your software listed in TEC s expanded HR Evaluation Center—complete our brief qualification survey now. For more information, contact: Christian Scott 1-800-496-1303 ext. 257 TEC Vendor Services Technology Evaluation Centers Special Offer Files 2011
4/6/2011 1:00:00 PM

Sarbanes-Oxley Compliant Data Protection
The Sarbanes-Oxley Act (SOX) regulates the storage and management of corporate financial data for all Registered Public Accounting Firms and many publicly held companies. Which SOX regulations affect data backup in your company—and how can a remote data backup solution help you comply? Find out, with an explanation of various sections of the SOX act, matched with key remote data backup functionality.

ACT CONTACT MANAGER: Checklist/Guide Description: The Sarbanes-Oxley Act (SOX) regulates the storage and management of corporate financial data for all Registered Public Accounting Firms and many publicly held companies. Which SOX regulations affect data backup in your company—and how can a remote data backup solution help you comply? Find out, with an explanation of various sections of the SOX act, matched with key remote data backup functionality. Sarbanes-Oxley Compliant Data Protection style= border-width:0px; />  
7/13/2009 2:17:00 PM


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others