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TEC Spotlight Report: Sage Accpac ERP
In this Spotlight Report, TEC's Managing Editor David Clark examines Sage Accpac ERP. Learn about the product's history and market positioning, as well as its

accpac customer model  a basic accounting package. Accpac incorporated modules for operations support in 1996, and for customer relationship management in 1999. In 2005, the MS-DOS version was sunset, with over 100,000 units having been shipped to customers. The Windows version (launched in 1994) counts 275,000 users in 170 countries. So what does Accpac stand for? Scott Pledger gets back to me later that day with an e-mail: It seems that the 'old-timers' here believe that 'Accpac' stood for 'A Complete Comprehensive Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » accpac customer model


What Do Users Want and Need?
At the basic level, users want a more intuitive way to

accpac customer model  based on the acquired ACCPAC CRM product, which is a suite of configurable customer relationship management (CRM) software for SMEs that is available both as a hosted service at SageCRM.com and for on-premises deployment. Sage CRM, which is fully Web-based, also comes with an interesting rent-to-own investment protection guarantee that provides businesses with a critical safety net for their hosted CRM investment, whereby Sage provides SMEs with options to advance to more feature rich CRM systems as Read More...
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

accpac customer model  custom accounting software | accpac customer best practices | accpac customer experience | accpac customer lifecycle | accpac customer lifetime value | accpac customer model | accpac customer relationship lifecycle | accpac customer relationship management | accpac customer satisfaction | accpac customer satisfaction metrics | accpac customer service | accpac customer strategies | accpac customer technology | accpac data life cycle | accpac data life cycle management | accpac data lifecycle management | Read More...
Disruptive Innovations? On-demand Pricing Models and Vendors
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing. Software vendors must rethink the

accpac customer model  addition to ACCPAC CRM, ACCPAC has long had success with hosting its ERP and accounting packages. Meanwhile, in the realm of accounting, Intuit recently claimed to have doubled the customer base of QuickBooks Online Edition during 2004, which 26,000 small businesses paying $20 or so per month for the accounting software. This concludes Part Three of a four-part note. Part One defined pricing options. Part Two detailed utility computing. Part Four will cover software as a service business model and make Read More...
Is 'Sage' Wiser And Better Than 'Best'?
The two small-to-medium enterprise (SME) market segment leaders seem to have somewhat different strategies going forward (despite inevitable watching over each

accpac customer model  Canada might come from ACCPAC and Intuit's QuickBooks in the US, in the lower-end of the market. Also, Best Software has long acknowledged that its products are better known than the company name. Companies such as former specialty products provider Best Software (acquired in 2000), customer relationship management (CRM) provider Interact Commerce (acquired in 2001), entry-level accounting provider DacEasy (acquired in 1991), not-for-profit (NFP) accounting provider Micro Information Products (MIP) Read More...
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

accpac customer model  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

accpac customer model  Lexicon for Customer Relationship Management Success User Dissatisfaction with Customer Relationship Management The customer relationship management (CRM) industry is approaching a ten year anniversary. Despite its longevity, there continues to be a pervasive sense of dissatisfaction within the end user community relative to CRM's perceived delivered value. There are three fundamental factors contributing to this: The industry fails to articulate a clear picture of the value it provides outside of the Read More...
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving

accpac customer model   Read More...
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

accpac customer model  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

accpac customer model  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More...
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

accpac customer model  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

accpac customer model  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More...
The Three Cs of Successful Positioning Part Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

accpac customer model  Three Cs of Successful Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti - March 29, 2005 Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase question that will get you right to the heart of it: What is my target audiences' most pressing Read More...
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

accpac customer model  Data Integration: A Primer Originally published - August 22, 2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Read More...
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

accpac customer model  Announces SAP 360 Customer SAP announced its latest business solution, powered by HANA , called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key components of 360 Customer as real-time insight, real-time interactions, and real-time Read More...

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