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Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.
: service experience. Consider an accounting firm with a productized offering called Tax Optimization Review : Service Offering - Tax Optimization Review Benefits - After completion of the project, the client will understand how to operate administration duties differently, resulting in a lower overall tax rate. Features and Attributes: Two seasoned tax accountants as/signed for three weeks; both CPAs and CFAs, one with more than 10 years of tax planning experience Total cost: $48,000 Project plan consisti
5/16/2005 12:00:00 AM
Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.
: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM
Accounting Software Comparison Report: Accounting (ERP for SMB)
Choose from leading accounting solutions and get free comparison reports comparing features and functions of the accounting software you've selected.
: Accounting Software Comparison Report: Accounting (ERP for SMB) Accounting Software Comparison Report: Accounting (ERP for SMB) Source: Document Type: Software Evaluation Report Page Description: Accounting Software Comparison Report: Accounting (ERP for SMB) style= border-width:0px; /> comments powered by Disqus Source: Accounting Comparison Report Analyzing accounting (ERP for SMB) software solutions can be difficult and time-consuming—but at TEC we make it quick and easy. Within seconds, you
6/3/2010 11:50:00 AM
Your Reference Guide to SMB Accounting Software Features
This reference guide provides insight into the accounting features and functions currently available on today's market for small to medium businesses (SMBs). It will help you determine which features your organization needs—and doesn't need.
: Reference Guide to SMB Accounting Software Features Your Reference Guide to SMB Accounting Software Features TEC staff - September 7, 2009 Read Comments Originally Published - January 16, 2008 So, you re looking for an accounting system. This reference guide provides insight into the accounting features and functions currently available on today s market for small to medium businesses (SMBs). It will help you determine which features your organization needs—or doesn t need. You can also download an exte
It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog
It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more
: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, Oracle, pbl, performance based logistics, SAP, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.
: Measuring the Business Value of IT Service Measuring the Business Value of IT Service Source: Proxima Technology Document Type: White Paper Description: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended
10/3/2005 12:35:00 PM
Six Sigma for IT Service Level Management
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.
: represented were xSP (24%), Finance/Accounting (18%), Technology/Hardware/Software (15%), and Manufacturing (12%). Government was also represented significantly in this research. These vertical markets represent those that have most commonly adopted Six Sigma for purposes outside of IT. Finally, participants were asked for their annual IT budgets. Fifty percent reported that budgets for IT were in excess of $10 million. Another 12% of participants stated that IT budgets were in the range of $1 million to
10/3/2005 12:33:00 PM
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...
: Systems Business Intelligence Systems Accounting and Financial Systems Save time and energy comparing enterprise software solutions for services companies. Get your free, detailed comparison reports today! Sponsored by Technology Evaluation Centers (TEC). For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010
10/5/2010 9:01:00 AM
service-public.fr Case Study (français)
: AFS@Web, service-public.fr, Antidot Finder Suite, AFS, données, intégration, des listes d'index, moteur de recherche, search engine, Antidot, solutions de navigation, information, indexing, indexation.
10/8/2013 4:19:00 PM
Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog
back-office functions such as accounting and enterprise resource planning (ERP) systems. TEC blog post (July 2012): KANA Software and Ciboodle Join Forces for Customer Experience Perfection TEC profile: KANA Software Share This Read More --> Trackback Address Tags: customer engagement , customer experience management , customer service software , industry watch , KANA Express , kana software , service experience management Comments ashish on 4 July, 2013 at 5:58 am # hey man i am ashis
: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.
: The Evolution of IT as a Service The Evolution of IT as a Service Source: N-able Technologies Inc. Document Type: White Paper Description: Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense
1/18/2010 8:30:00 PM
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