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Documents related to » account management website


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

account management website  Metrics, and Customer Dashboards Account Management is also known as : Account Management Agreement , Account Management Application , Account Management Assistant , Account Management Association , Account Management Basics , Account Management Center , Account Management Corporation , Account Management Crossing , Account Management Definition , Account Management Description , Account Management Down , Account Management Experience , Account Management Forms , Account Management Guide , Account Read More...
Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success
New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster

account management website  planning takes that into account and ensures that a version of the same application, with adjustments to the user interface and data model, can be delivered to marketing with a minimum of work. In so doing, customer support and marketing are essentially using the same system and data, but adjusted within a tolerance the two functions can support. This means that business applications—particularly data integration applications such as CRM, CDI, and MDM—can be deployed faster and serve a wider community Read More...
Business Community Management
To adapt your supply chain communication process to the demands posed by changing customer expectations, volume increases, and multiple communication formats

account management website  using proven processes that account for business differences and technology variations can considerably reduce ramp-up time. For example, a multimedia company we worked with reduced the time it took to onboard partners from 5 days to 15 minutes. Following a repeatable process ensures that the planning, implementation and testing stages of an automation initiative are encompassed in the strategy from the beginning. This eliminates downtime caused by unforeseen complications and results in smoother, faster Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

account management website  checking your info@ email account is doing so and forwarding those email messages to your sales team. You have no reporting tool to determine how quickly your sales team is responding to these inquiries. You have several sales reps working remotely and have no method to retain those email inquiries for future reference. The Response Manager Solution: Since Response Manager is intelligently and automatically re-routing the inbound email messages to the correct sales representative, you are eliminating the Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

account management website  import directly to your account and use for compliance reporting. Controls should be classified by technology, compliance framework or regulation, and compliance check type. Once imported, you should be able to edit the controls to tweak control values and technologies to best suit the needs of your organization. How does the solution provide a protected audit trail? Auditors will suspect (and likely reject) any vulnerability data that can be manipulated by your organization. Make sure the solution does Read More...
Do You Need a Content Management System?
Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both

account management website  You Need a Content Management System? Introduction The ongoing drive to save time and money drives organizations to look into content management. As the costs of software and implementation range from almost free to millions of dollars and choosing the right vendor or system is vital, this decision can be daunting. The term content management : What does it mean? Content management is a phrase you hear everywhere these days. Companies claim they do content management and vendors say that they sell Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

account management website  about 12 questions will account for half the calls made. An effective self-help system should allow users or customers to resolve most common queries on their own, but it should also make it easy to escalate inquiries to an operator through telephone, Web chat, or e-mail if users get stuck or their questions are more complex. Also, call center representatives can sometimes handle problems more productively over live chat than on the phone, since an agent can deal with only one customer at a time over the Read More...
Goal-oriented Autonomic Business Process Management
Business process management (BPM) is an approach to administering business processes that involves people, organizations, and technologies—and can be carried

account management website  oriented Autonomic Business Process Management Business process management (BPM) is an approach to administering business processes that involves people, organizations, and technologies—and can be carried out using varying levels of automation. Sadly, BPM often falls short of what it is intended to achieve. But there’s a fresh evolution of current BPM: goal-oriented autonomic BPM. Learn about the ideas, techniques, and benefits of autonomic and goal-oriented BPM. Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

account management website  Management Strategies | Management Accounting | Marketing Management | Knowledge Management Definition | Knowledge Management Strategies | Knowledge Management Benefits | Knowledge Management Tools | Process Management | Knowledge Management System | Free Knowledge Management | Improve Knowledge Management | Knowledge Management Reports | Knowledge Management Research | Knowledge Management Research | Knowledge Management Network | Powerful Knowledge Management | Knowledge Management Methods | Knowledge Read More...
The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is

account management website  Channel Management Shuffle Introduction We''ve all been there at one time or another, in a crowded place or driving while holding a cell phone to our ear in a tight embrace—and why? Because the automated attendant on the other end of the line can not quite make out our command to her (or him?) ... usually because of the tiniest bit of background noise or maybe she or he is just having a bad day ... whether it''s trying to book a flight, find out the status of a flight, or check the status of an order Read More...
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

account management website  Process Management Notations within Business Process Management Introduction Business process management notation (BPMN) is the latest standard for modeling business processes and Web services. The Business Process Management Initiative ( BPMI ) (www.bpmi.org) was established to develop, support, and encourage the use of BPMN. The BPMI Notation Working Group ( BPMN-WG ) worked for over two years to develop BPMN before its 1.0 release in May 2004. The primary goal of the BPMN initiative was to Read More...
Asset Management
Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset

account management website  Management Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset events and maintenance tasks as they pertain to plants, equipment, and facilities. EAM/CMMS systems span all phases of the asset life cycle across all services, including investment planning, specification, design, operations and maintenance, and disposal. EAM/CMMS systems help managers better allocate equipment and resources, and ensure Read More...
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

account management website  Transportation Management Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer Read More...
Facilities Management is Moving Forward with Technology
Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value

account management website  same way it does accounting and other departments today. Many large companies already have centralized Facility management system in place that monitors and controls the environment across their large buildings and campus facilities. These systems have begun to migrate to more open IT infrastructure in much the same way that telecom and networks have converged. Next-generation facility infrastructures will be much more integrated than simply banking on automated facility management systems backed by IT Read More...
Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain
Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through

account management website  Enterprise Asset Management (EAM) for Design, Operate, Maintain Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out. Read More...

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