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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » access service providers oss


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

access service providers oss  Service Provider Search , Access Service Providers , Affordable Service Providers , Billing Service Providers , Broadband Service Providers , Business Service Providers , Communications Service Providers , Community Service Providers , Compare Service Providers , Computer Service Providers , Data Service Providers , DSL Service Providers , Expert Service Providers , External Service Provider , Find Service Providers , High Speed Internet Service Providers , Independent Service Providers , Information Read More
Sage ERP and CRM Portfolio Update: Clarity at Last
Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and

access service providers oss  of use and ready access encourage mobile CRM adoption, and there is increasing support for employees to use their own devices (as opposed to employer-supplied devices). Moreover, real-time updates reduce latency. Last but not least, the CRM software category has seen mainstream and ubiquitous adoption of cloud computing for its rapid deployment, flexibility of IT infrastructure, and buying and ownership options. Sage''s Response to CRM Trends Thus, Sage''s CRM strategic focus is to provide CRM solutions Read More
More Efficient Virtualization Management: Templates
Historically, IT administrators have provisioned new servers with every new application, resulting in a large number of servers with utilization rates of 10 to

access service providers oss  potential source iles to access and automatically resolves software version mis-matches. PROVISIONING AN APPLICATION USING A TEMPLATE To provision a templated application into a virtual environment, Virtuozzo creates all required copyon- write links back to the master template. Even for large templates, the whole process only takes few seconds, since very little data is copied. From an administrator standpoint, provisioning an application to a virtual environment is as simple as running a single command Read More
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

access service providers oss  automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this year, service providers will have the additional benefit of Service Level Agreement (SLA) management. Nortel Networks has entered into strategic technology and OEM alliances with enabling Read More
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

access service providers oss  customers, who have multi-channel access to help and information, 24 hours a day. Beautiful . The Best-of-Breed Players  Oh, no, say the Best-of-Breeders such as some still-independent Business Intelligence companies like Business Objects and Cognos , and e-Business and webification products such as Right Now! Technologies, or partial-story vendors such as Kana or eGain . They claim that users should be wary of an all- Oracle , one-stop shop approach, which is all things to everyone, but not the best Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

access service providers oss  services such as database access—is the right solution for enterprises, which require significant configuration, guaranteed response times, complex integration, and security. In this case, there isn’t any significant cost penalty for not being purely multitenant, since most enterprises require at least the computing power of one server (and typically several servers). This is in contrast to the more familiar SaaS scenario where one server has enough power to handle dozens, hundreds, or thousands of Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

access service providers oss  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More
SAS for Health Care Providers
SAS solutions for the health care industry were developed with the help of skilled health care experts. SAS solutions empower users to integrate volumes of

access service providers oss   Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

access service providers oss  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or Read More
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

access service providers oss  Enablement Service Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Read More
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

access service providers oss  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

access service providers oss  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

access service providers oss  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More

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