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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » access service providers cdr


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

access service providers cdr  Service Provider Search , Access Service Providers , Affordable Service Providers , Billing Service Providers , Broadband Service Providers , Business Service Providers , Communications Service Providers , Community Service Providers , Compare Service Providers , Computer Service Providers , Data Service Providers , DSL Service Providers , Expert Service Providers , External Service Provider , Find Service Providers , High Speed Internet Service Providers , Independent Service Providers , Information Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

access service providers cdr  give their customers instant access to support, through video support offering real-time customer assistance, and one-to-one on-screen guided support.   Salesforce.com gives the example of a mobile banking customer that wants to inquire about an unfamiliar charge. The customer can instantly connect with a live service agent with a tap of the SOS button and immediately dispute the transaction. Customers will also have the ability to instantly share their mobile screen, at which time an agent will be able Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

access service providers cdr  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

access service providers cdr  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

access service providers cdr  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

access service providers cdr  | SOAP Simple Object Access Protocol | SOAP about Service Oriented Architecture | SOAP Define Service Oriented Architecture | SOAP Enterprise Service Oriented Architecture | SOAP Service Oriented Architecture | SOAP Service Oriented Architecture Advantages | SOAP Service Oriented Architecture Applications | SOAP Service Oriented Architecture Basics | SOAP Service Oriented Architecture Benefits | SOAP Service Oriented Architecture Best Practices | SOAP Service Oriented Architecture Book | SOAP Service Read More...
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

access service providers cdr  Enablement Service Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Read More...
Securing Visitor Access through Network Access Control Technology
The network infrastructure in today’s enterprises faces incredible challenges as both business processes and workforce requirements evolve. Furthermore, large

access service providers cdr  Visitor Access through Network Access Control Technology The network infrastructure in today’s enterprises faces incredible challenges as both business processes and workforce requirements evolve. Furthermore, large public enterprises are hosting exponentially higher numbers of financial auditors due to US federal regulations, especially Sarbanes-Oxley. This has caused a heightened need to ensure that the network remains safe, while still permitting auditors and their unknown devices to remain Read More...
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

access service providers cdr  staff will now be accessing the following IFS capabilities on Android smartphones instead: contact center, inventory and logistics, repair center, dynamic scheduling and optimized dispatch, contract and warranties, and a collaborative portal.   Headquartered in Alberta, Canada, DSL sells and services commercial food service equipment from leading manufacturers, such as Taylor, Henny Penny and Flavor Burst. With four offices in Western Canada and 65 service technicians in 22 locations, DSL has lately Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

access service providers cdr  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

access service providers cdr  Tips for Integrating Field Service Management Software with ERP Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More...
NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

access service providers cdr  more flexibility to easily access and manage critical business information from their device of choice from any location in the world. The embedded social activities within the SRP suite help improve collaboration.     Figure 2. Next-generation SRP     Going Vertical   NetSuite SRP is designed to meet the needs of a variety of vertical industries with project-based businesses such as advertising, marketing services, information technology (IT) services, and consulting. It also targets product-based Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

access service providers cdr  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

access service providers cdr  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

access service providers cdr  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...

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