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Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22

a part 6  Part 2 - Presents a Solution Part 3 - Presents examples of applying the Solution Part 4 - Makes User Recommendations From Words To Action Given that a figure is worth thousands of words and that numbers are more irrefutable than postulates, it is a time to illustrate the discussion in Part 1 with a concrete example. Depending of which hat you wish to wear (or are already wearing), you may put yourself in a perspective of a prospective customer, vendor or consultant. Epicor , QAD and Ramco Systems are Read More
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Documents related to » a part 6


CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

a part 6  Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional area of an enterprise Read More
A Modern Tale of Long (Supply Chain) Tails -- Part II
Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor ToolsGroup and its solution

a part 6  pattern sensing and features a forecast consumption logic with reactive adjustments. The final part of this blog series will describe how the above-mentioned ToolsGroup's capabilities have been parlayed into solutions for long-tail environments. In the meantime, your comments, opinions, experiences, etc. are highly encouraged and appreciated. Read More
Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different

a part 6  Part 2 - Presents a Solution Part 3 - Presents examples of applying the Solution Part 4 - Makes User Recommendations Epicor An appropriate client for Epicor would have the following priorities: Figure 1: The rank and weighted average of the vendors given these priorities is as follows: Figure 2: Rank Vendor Weighted average 1 Epicor   79.70 2 Ramco Systems   77.92 3 QAD  67.46 Note the differences the priorities between Figure 5 in Part 2 and Figure 1 (above) and the impact that has on the results Read More
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

a part 6  members. Implementing Onyx is a core part of Australian Central's ongoing Member Relationship Management Program and represents a significant investment in this customer focused strategy. Managing Director of Australian Central Credit Union. With so much pressure on organisations to do more with less, as customer expectations continue to rise and budgets are squeezed, there is an incredible opportunity for contact centres to bring home the bacon . This requires a recognition that, rather than just Read More
Building a Business Case for Mobile Learning
Look at e-learning from a business manager’s perspective, learn about some of the ways it can improve your bottom line, and build a compelling business case

a part 6  a Business Case for Mobile Learning Look at e-learning from a business manager’s perspective, learn about some of the ways it can improve your bottom line, and build a compelling business case reaching out to your external audiences including customers, partners, channel or distributor networks, independent agents, suppliers, franchises/franchisees, association members, contractors, or volunteers. Read More
6 Specialists, 6 Industry Domains: Trends for 2008 and 2009
In a survey on upcoming trends in employee management, the Learning Review asked six experts in six major industry domains one simple question: what do you

a part 6  talent and organization culture. A [current] trend in HR is to focus on an individual's ability, called talentship, workforce, or human capital. But having great talent without teamwork makes people into all-star teams who do not work well together. The challenge will be to build both individual ability and organization capability. Organization capability deals with the culture and organization as a whole. HR professionals must learn to manage both the person and the process. Second, HR needs to connect Read More
A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate
Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s

a part 6  Apache Web Server with a Digital Certificate Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s security is maximized, your customers can feel more confident about using your site to perform transactions. Get the lowdown on best practices for setup to help you ensure efficient management of your encryption keys and digital signatures. Read More
PDM vs. PLM: A Matrix View
Two recent blog posts by Oleg Shilovitsky (PDM vs. PLM: A Data Perspective and PDM vs. PLM: A Process Perspective) got me wondering about what a true product

a part 6  vs. PLM: A Matrix View Two recent blog posts by Oleg Shilovitsky ( PDM vs. PLM: A Data Perspective and PDM vs. PLM: A Process Perspective ) got me wondering about what a true product lifecycle management (PLM) system actually is. In his posts, Shilovitsky discussed the differences between product data management (PDM) and PLM from the perspective of data (scope and control of the data) and process (coverage of product lifecycle activities) I have a bit of a different perspective. Let me back up first Read More
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

a part 6  Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More
Frontstep (Nee Symix Systems) A Step Closer To A Turnaround
While Frontstep reported its fourth consecutive loss in Q2 2001, which was also the first quarter the company operated under the new name, the latest license

a part 6  (Nee Symix Systems) A Step Closer To A Turnaround Frontstep (Nee Symix Systems) A Step Closer To A Turnaround P.J. Jakovljevic - February 26, 2001 Event Summary On January 24, Frontstep, Inc. (NASDAQ: FSTP), a leading provider of business systems for mid-sized distributors and manufacturers, announced financial results for the second quarter and six months ended December 31, 2000. Revenue from new license fees was $17.2 million, up 11% from the same quarter last year. Total revenue was $34.1 Read More
Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

a part 6  a Better Course for Your Business: Eight Rules for Investing in a New Accounting System A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to Read More
Developing a Security-oriented Corporate Culture
JurInnov’s director of information systems and security provides a detailed analysis of why development of a security-oriented corporate culture is imperative

a part 6  a Security-oriented Corporate Culture JurInnov’s director of information systems and security provides a detailed analysis of why development of a security-oriented corporate culture is imperative for companies wishing to keep their electronically stored information secure. Read More
Global Trade Hits Home at MegaResistCap-Part III: Be Careful What You Ask For
In the first two parts of this series (part I, part II), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise

a part 6  enable MegaRistCap to become a fully compliant exporter. You have the committee’s (and my) full support to do whatever it takes to make this happen. They have approved an operating budget that I think you’ll be very happy with. Of course, based on the expertise you’ve shown in this area, I want you to lead the software evaluation and selection part of the project. Nancy, the operations director, will be your co-lead on the project and will coordinate the business components of the project. Regards, Read More
Planning for a Financials Implementation: How To Avoid a Nosebleed
Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and

a part 6  for a Financials Implementation: How To Avoid a Nosebleed Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and planned for. Thus, there are a few premises that must be addressed in the planning stages of a financials implementation. If these premises are followed in a disciplined manner, the nosebleed of implementation can be avoided. Read More

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