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Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.



Using Service Management Software to Enhance the Customer Experience
Source: IFS These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More...
Three Oilfield Service Problems and How to Solve Them with Mobile Software
Source: IFS Oilfield services is a growth industry—many companies in this segment must quickly adopt processes to scale up their operations while maintaining the integrity of their work. Enterprise service management (ESM) software, encompassing enterprise asset management (EAM), maintenance repair and overhaul, field service management, and other business and service disciplines, can deliver best practices associated with more mature service industries. Read More...
The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center
Source: VMTurbo The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility. Read More...
Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center
Source: VMTurbo Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management. Read More...
Can You Really Support Business Continuity Requirements? Intelligent N+X Redundancy, Placement Affinities, & Future Proofing in the Virtualized Data Center
Source: VMTurbo Enterprises and service providers are challenged to ensure they have enough compute capacity in their virtualized data centers to support business continuity requirements, while not overprovisioning infrastructure capacity. Learn about the challenges introduced by affinity rules and how to manage them, and how “what-if” hypotheticals can help you plan for, or avoid, future capacity scenarios. Read More...
Are Your Capacity Management Processes Fit for the Cloud Era? An Intelligent Roadmap for Capacity Planning
Source: VMTurbo Many organizations apply overly simplistic principles to determine requirements for compute capacity in their virtualized data centers. Read this whitepaper to learn about the complexities of pursuing efficient capacity planning, how to define functional requirements for your capacity management strategy, and a capacity management strategy that assures service levels while reducing performance risk and hardware footprint. Read More...
Trends in Training Your Extended Enterprise: Partners and Customers
Source: SumTotal Systems SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards. Read More...
The 10 Key Steps in Developing an Enteprise-wide Compliance Training Strategy
Source: SumTotal Systems Companies spend millions each year conducting mandatory training for audits, the risk of noncompliance, internal training requirements, and a plethora of other reasons. Manual training processes increase a company’s risk of noncompliance—and can be redundant. Read the 10 steps that can help you develop an enterprise-wide compliance training strategy, to reduce the costs and the compliance risks of mandatory training. Read More...
10 Steps in Presenting an Effective Business Case for a Learning Management System
Source: SumTotal Systems Many companies don’t place a high enough value on the importance of learning and development. How can you convince the rest of your organization to get on board? You need to build a business case that involves more than a return on investment (ROI) document or static business plan. Find out ten steps that can help you address immediate problems, build alliances throughout the company, and make a successful business case. Read More...
10 Steps to Justifying a Learning Management System for Your Partner and Supplier Training
Source: SumTotal Systems Consistency is a common challenge for partner and supplier managers across industries and around the world. How can companies instill common messaging, brand-identity, and quality practices across this extended enterprise? A learning management system (LMS), as part of a knowledge management strategy, can help bridge this gap. Find out how LMS can help you cut training costs and ensure partner compliance in ten steps. Read More...
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