7 Steps to a Successful IP Telephony Implementation
ShoreTel, Inc.

Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service…

CRM without Compromise: A Strategy for Profitable Growth
SAP

When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead…

CRM Your Salespeople Will Love
Oracle

Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that adopt it. So why does…

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Consona

Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business…

The 6 Steps to a Successful Enterprise System Implementation
Consona/Relevant Business Systems

The process of implementing a new enterprise solution is incredibly complex. This process can send your organization down a long road of…

Applying Lessons Learned in CRM Projects
Aplicor Inc.

The road to implementing customer relationship management (CRM) systems is fraught with risk and littered with failure. Paradoxically, reams…

Voice over IP Manageability
ShoreTel, Inc.

The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware…

How to Effectively Delegate Administrative Privileges
NetIQ

The nature of software is that it constantly evolves, requiring regular updates throughout its lifetime as new features are introduced. But…

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