Reporting Value of IT Services with Balanced Scorecards
Proxima Technology

A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed…

Onyx—Delivering Excellence in Insurance
Consona

Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver…

Benefits Management Benchmark: Technology Automation and Employee Self-service
Infor

To many executives, health insurance cost increases are as predictable as death and taxes. That’s why best-in-class organizations are embracing…

Using Technology to Better Manage Credit Union Financial Operations
Epicor

In today’s marketplace, credit unions face competition from community banks, money center banks, thrifts, other credit unions, insurance and…

Wetmetrics
Queue Global Information Systems Corp

The Internet is having an identity crisis. Long regarded as a powerful tool for cost reduction and service enhancement, the Internet is falling…

Spyware Meets HIPAA
Webroot Software

With the advent of the US Health Insurance Portability and Accountability Act (HIPAA), security is no longer optional for health care…

Operations Management in the UK Financial Services
Quocirca Ltd

The competitive nature of the financial services industry today and the changing landscape of the customer approach to investing puts an onus…

Amerisure Mutual Insurance Company
Ultimate Software

With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to…

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